Director Product Management - Technical

Mastercard; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Mastercard is seeking a Principal Product Manager – Technical to lead the strategy and execution for global, real-time switching and authorization platforms. You will own the vision, roadmap, and delivery of mission-critical processing capabilities that operate at massive scale with strict requirements for availability and latency.

You will collaborate with engineering, architecture, operations, and business leaders to deliver platforms supporting billions of transactions and secure payment

Qualifications

• Significant experience in Technical Product Management for large-scale, distributed, high-availability systems.
• Strong understanding of real-time platforms, APIs, integration patterns.
• Proven ability to lead complex initiatives and influence senior stakeholders.
• Excellent written and verbal communication skills.

Responsibilities

• Define product strategy and roadmap for real-time switching and authorization platforms.
• Translate customer and business needs into clear roadmaps and priorities.
• Collaborate with engineering and architecture to guide system design.
• Establish metrics and success criteria for multi-year programs.
• Ensure operational readiness, monitoring, and observability are built in.

Skills

Technical Product Management

Real-time platforms

APIs

Leadership

Communication

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director Product Management - Technical

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations help individuals, financial institutions, governments, and businesses realize their greatest potential.

Role Summary

We are looking for a Principal Product Manager – Technical to lead product strategy and execution for global, real‑time switching and authorization platforms.In this role, you will own the vision, roadmap, and delivery of mission‑critical transaction processing capabilities that operate at massive scale with strict requirements for availability, latency, resiliency, and correctness. You will work closely with engineering, architecture, operations, and business leaders to deliver platforms that support billions of transactions and enable reliable, secure payment experiences worldwide. This is a senior individual contributor role with broad influence across teams, regions, and portfolios.

What You’ll Do

• Product Strategy & Vision* Define and own the long‑term product vision and strategy for switching and authorization platforms.
• Translate complex customer, business, and ecosystem needs into clear product roadmaps and priorities.
• Identify and drive new platform capabilities that improve transaction reliability, scalability, and performance.
• Make data‑driven prioritization decisions balancing customer value, risk, regulatory needs, and time‑to‑market. Technical Product Leadership
• Serve as the product authority for real‑time authorization and switching systems.
• Partner closely with engineering and architecture teams to influence design decisions while maintaining product accountability.
• Define clear product requirements, including functional behavior and non‑functional expectations such as availability, latency, throughput, and resiliency.
• Ensure operational readiness, monitoring, and observability are integral to product delivery. Roadmap & Execution Ownership
• Own and manage multi‑year product roadmaps, including near‑term delivery and long‑term modernization initiatives.
• Define epics, features, and user stories with clear outcomes and success metrics.
• Evaluate trade‑offs between new capabilities, technical sustainability, ecosystem impact, and operational risk.
• Use in‑market performance data and platform metrics to continuously refine priorities. Stakeholder & Customer Engagement
• Represent the voice of customers, partners, and internal stakeholders in product decisions.
• Collaborate across product, engineering, operations, risk, and business teams to drive alignment and execution.
• Communicate complex technical and product concepts clearly to executive and non‑technical audiences. Leadership & Impact
• Act as a mentor and role model for other product managers.
• Influence across the organization without direct authority.
• Raise the bar for product excellence, technical rigor, and customer focus.

All About You

Required Qualifications

• Significant experience in Technical Product Management for large‑scale, distributed, high‑availability systems.
• Strong understanding of real‑time platforms, APIs, integration patterns, and modern software delivery practices.
• Proven ability to lead complex initiatives and influence senior stakeholders across a matrixed organization.
• Excellent written and verbal communication skills.

Preferred / Nice‑to‑Have Qualifications

While not required, experience or familiarity with payment cryptographic and security services is a strong plus, including:

• EMV and authorization cryptographic flows such as