Director, Product Management (Individual Contributor)

Fidelity Investments; Durham (NC); On-site; USD 150,000 - 190,000; Full time

Job summary

Fidelity Charitable in Durham is seeking a Director, Product Management to advance the Money Investment Management roadmap by delivering Give, Grow, and Grant capabilities that support secure, scalable Donor Advised Fund operations.

As a senior-level contributor, you will own the product vision and roadmap, partner with engineering, UX, architecture, and operations to translate strategy into customer‑facing solutions, and drive measurable business value.

Qualifications

• 10+ years of product management experience with ownership across the full product lifecycle
• Proven ability to develop product strategies, roadmaps, business cases, and go-to-market plans
• Strong customer-centric mindset with a track record of improving customer experiences and outcomes
• Experience conducting market research, evaluating trends, and translating insights into product opportunities
• Ability to balance strategic thinking with execution and delivery
• Strong analytical and problem-solving skills, with the ability to simplify complex challenges and drive informed decision-making
• Experience partnering across business, technology, design, and operations teams to deliver results
• Excellent communication, stakeholder management, and influencing skills across all organizational levels
• Technical aptitude and curiosity for emerging technologies, including AI-enabled product development practices
• Ability to manage multiple priorities, navigate ambiguity, and adapt quickly in a dynamic environment
• Self-motivated team player with a passion for innovation, collaboration, and delivering measurable business impact

Responsibilities

• Drive product strategy execution from ideation through launch and continuous improvement
• Identify customer needs and market opportunities through research, data analysis, and stakeholder engagement
• Develop and maintain product roadmaps that maximize customer value and support key business outcomes
• Lead cross-functional teams through planning, design, development, testing, deployment, and release activities
• Partner with business and technology leaders to prioritize initiatives and align product investments to strategic objectives
• Leverage customer feedback, product metrics, and market insights to continuously improve experiences and outcomes
• Support adoption of modern product management and AI-enabled delivery practices to accelerate innovation and efficiency
• Define and monitor product KPIs, using data-driven insights to inform decisions and measure success

Skills

Product strategy

Roadmaps

Go-to-market plans

Customer-centric mindset

Market research

Strategic thinking

Execution

Analytical skills

Cross-functional collaboration

AI-enabled delivery

Job description

Job Description

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

Fidelity Charitable is adding a Director, Product Management in Durham. As a senior-level individual contributor, the Product Manager plays a key role in advancing the Money Investment Management (MIM) vision by delivering industry-leading Give, Grow, and Grant capabilities that support secure, scalable, and reliable Donor Advised Fund (DAF) operations across retail, corporate, and institutional offerings. Working closely with the Product Leader, this role helps translate portfolio strategy into actionable roadmaps and customer-focused solutions. The Product Manager partners closely with engineering, UX, architecture, operations, and business teams to drive product discovery, define requirements, prioritize investments, and deliver high-quality experiences that create measurable customer and business value. In this role, you'll own the product vision, strategy and roadmap via strategic and opportunistic product leadership.

• Drive product strategy execution from ideation through launch and continuous improvement
• Identify customer needs and market opportunities through research, data analysis, and stakeholder engagement
• Develop and maintain product roadmaps that maximize customer value and support key business outcomes
• Lead cross-functional teams through planning, design, development, testing, deployment, and release activities
• Partner with business and technology leaders to prioritize initiatives and align product investments to strategic objectives
• Leverage customer feedback, product metrics, and market insights to continuously improve experiences and outcomes
• Support adoption of modern product management and AI-enabled delivery practices to accelerate innovation and efficiency
• Define and monitor product KPIs, using data-driven insights to inform decisions and measure success

The Expertise And Skills You Bring

• 10+ years of product management experience with ownership across the full product lifecycle
• Proven ability to develop product strategies, roadmaps, business cases, and go-to-market plans
• Strong customer-centric mindset with a track record of improving customer experiences and outcomes
• Experience conducting market research, evaluating trends, and translating insights into product opportunities
• Ability to balance strategic thinking with execution and delivery
• Strong analytical and problem-solving skills, with the ability to simplify complex challenges and drive informed decision-making
• Experience partnering across business, technology, design, and operations teams to deliver results
• Excellent communication, stakeholder management, and influencing skills across all organizational levels
• Technical aptitude and curiosity for emerging technologies, including AI-enabled product development practices
• Ability to manage multiple priorities, navigate ambiguity, and adapt quickly in a dynamic environment
• Self-motivated team player with a passion for innovation, collaboration, and delivering measurable business impact

The Team

Fidelity Charitable is a 501(c)(3) public charity. We help donors maximize their generosity through our donor-advised fund, called the Giving Account. Established in 1991, we are the nation's top grantmaker, distributing $18.3 billion to charities in 2025. Fidelity's Charitable Technology group develops the next-generation technologies that directly impacts how customers accomplish their philanthropic goals. As a member of the Fidelity Investments business unit supporting Fidelity Charitable and other philanthropic solutions for customers, companies, and financial advisors, you will help our applications evolve through hands-on software development, technical mentoring, and cross-team collaboration with a diverse, co-located engineering team, while also visualizing customer issues as drivers for internal change.

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Product Management

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.