Director, Product Management- Global Payment Network

Capital One; Richmond (VA); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One seeks a Director, Product Management in Richmond, VA to drive end-to-end testing governance across the Global Payments Network. You will partner with Product, Tech, and Operations to set data usage, governance, and delivery standards while advancing scalable, customer-focused payment experiences.

You will lead cross-functional teams to redefine quality, ensure regulatory alignment, and deliver on strategic product initiatives across multiple payment domains.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.

Responsibilities

• Partner with Product, Tech and Operations to drive quality through governance and strategy.
• Champion cross-functional quality framework and repeatable processes to ensure reliable product delivery.

Skills

Product Management

Education

Bachelor's degree

Job description

Director, Product Management (PXDP60)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Director, Product Management (PXDP60)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About The Team

As part of the Global Payments Network Product team, you will partner in the transformation of how millions of customers engage with their money. You will be responsible for improving the consistency, scalability, and adoption of payment experiences across our platforms. This includes working with teams across the organization to evaluate current customer journeys, identify areas for improvement, and implement solutions that support business goals and meet customer needs. You may work across product areas such as Authorizations, Settlement, Disputes, Digital, Backoffice, Pricing, Risk and Go-to-Market, using data, technology, and collaboration to deliver reliable, efficient, and user-friendly payment products. We are seeking a visionary Director of Quality Services to spearhead the transformation of our E2E testing governance across our Global Payments Network. In this role, you will champion a cross-functional quality framework anchored in establishing robust governance around testing, driving an integrated environment strategy with our tech partners, defining data usage and transmission needs to ensure the Global Payment Network user journeys are well managed. Leveraging a shift left mindset, you will partner with leadership from Product, Tech and Operations to drive quality through proactive governance and product strategy and delivery. Your leadership will be pivotal in institutionalizing repeatable, highly-scalable quality processes and products that ensure organizational compliance and superior deliverable integrity.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $209,500 - $239,100 for Director, Product Management

McLean, VA: $230,400 - $263,000 for Director, Product Management

New York, NY: $251,400 - $286,900 for Director, Product Management

Richmond, VA: $209,500 - $239,100 for Director, Product Management

Riverwoods, IL: $209,500 - $239,100 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.