Director, Product Management – Fulfillment Technology

ShipBob; United States; Remote; USD 191,000 - 255,000; Full time

Job summary

A leading supply chain technology firm is seeking a Director of Product Management to spearhead the development of fulfillment technology products. This role involves managing a team, building product strategies, and collaborating with various internal teams. Ideal candidates should have expertise in e-commerce and warehouse management systems, and the ability to run high-performing teams. The position is remote and offers a competitive salary package.

Benefits

Medical, Dental, Vision & Basic Life Insurance

Paid Maternity/Parental Leave Program

Flexible Time Off Program

401K Match

Qualifications

• Profound understanding of retail, e-commerce, and WMS software.
• Established track record in product management teams in e-commerce fulfillment.
• Demonstrated expertise in building tier 1 warehouse management systems.

Responsibilities

• Manage and develop a team of product managers.
• Build product visions for global fulfillment technology.
• Collaborate with internal teams to deliver scalable solutions.

Skills

Understanding of retail and e-commerce

Expertise in warehouse management systems

Team collaboration

Knowledge of machine learning applications

Job description

Overview

As a member of the ShipBob Team, you will…

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Role Description

Director, Product Management (Fulfillment Tech): you will spearhead the development of product visions and strategies for our operational facing technology product suites. Your role is pivotal in enabling hundreds of fulfillment partners to service tens of thousands of merchants to harness ShipBob’s network effects, enhancing their ability to serve shoppers more effectively. Heading a team of seasoned product managers, you will drive building technologies focused on Picking, Consolidation, Packing, Work Orders Execution and Returns to improve speed and efficiency while minimizing total costs for the partners and customers.

This role offers a unique opportunity to shape the future of Global Fulfillment Technology, making a significant impact on ShipBob’s growth and the success of our fulfillment partners. If you are a strategic thinker with a passion for innovation and a demonstrated ability to run high-performing teams, we invite you to apply and be a key driver of ShipBob’s success in the evolving world of e-commerce and supply chain management. This role reports to the VP, Product Management.

What you’ll do

• Managing a team of seasoned product managers and guide them through ambiguities to continue growth and development as world leading product managers.
• Building product visions and strategies for global fulfillment technology stacks.
• Collaborating with various internal stakeholders and partners, including Engineering, Revenue, Pricing, Marketing, Operations, and Customer Care teams to deliver enterprise level scalable solutions.
• Engaging with merchants and external customers directly to align on the product roadmap and influence companywide OKRs.
• Translating company OKRs into actions for product managers to achieve desired outcomes.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table

• Possess a profound understanding of retail, e-commerce, WMS and platform software sales.
• Have an established track record of running product management teams in the domains of e-commerce fulfillment management or warehouse management.
• Excel in collaboration, working closely with various internal stakeholders, including Revenue, Marketing, Operations, and Customer Care teams.
• Demonstrated expertise in building tier 1 warehouse management systems.
• Track record in returns inspection and processing systems.
• In-depth knowledge of marketplace and retail compliance management.
• Understanding of machine learning (ML) and advanced algorithms, and their practical application in fulfillment tech systems.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $191,035 -254,714 for this role. The full base pay range for this position in our compensation architecture is $191,035 — 318,392. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company’s discretionary bonus plan based on Company’s plans and in accordance with Company’s policies. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

About Us

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.