Director, Product Management - BNPL Merchant Experiences

PayPal Inc.; New York (NY); Hybrid; USD 218,000 - 324,000; Full time

Benefits offered by this job

Healthcare benefits

Generous paid time off

Hybrid work model

Job summary

PayPal in New York City is seeking a Director of Product Management for the Global Pay Later team to define the strategy and roadmap for merchant experiences. You will lead a high-impact, data-driven product organization and partner across functions to accelerate Total Payment Volume growth.

You will champion customer experience, balance regulatory and time-to-market considerations, and drive profitability while scaling BNPL solutions globally in a fast-paced hybrid work environment.

Qualifications

• 10+ years of relevant product management experience.
• 2+ years of people leadership.
• Experience launching and managing BNPL products globally.
• Experience leveraging AI to improve product delivery.
• Advanced or master's degree in business, technology, finance preferred.
• Self-directed and thrives in a fast-paced environment.

Responsibilities

• Establish a shared vision across the company for products or platform enabling development & scalability.
• Leads product strategy development with cross-functional stakeholders.
• Influences architectural roadmap balancing design, implementation, regulatory requirements, and time-to-market.
• Champions the customer experience and prioritizes customer needs in product requirements.
• Defines and uses metrics to inform product success and drives data-driven decisions.
• Responsible for product profitability and budgeting.

Skills

Product strategy

Leadership

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As Director, Product Management on our Global Pay Later team, you will be responsible for developing and executing the product strategy and roadmap for our merchant experiences team. We have bold aspirations to accelerate our Total Payment Volume (TPV) growth rate, and you will play a critical role defining and delivering merchant features and capabilities that accelerate our growth rate and improve our competitive position. We are seeking an exceptional product leader who thrives on changing the status quo and is laser-focused on making every experience seamless, simple, and intuitive. We are looking for someone with a passion for delighting customers and an obsession with data-driven decision-making. To be successful, the candidate needs to excel in a highly collaborative, cross-functional and values-driven environment.

Job Description:

Essential Responsibilities:

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
• Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Additional Responsibilities & Preferred Qualifications:

• An advanced or master's degree in business, technology, finance, or a related field.
• Demonstrated experience launching and managing financial products across global markets.
• Experience developing, launching, and scaling Buy Now, Pay Later (BNPL) products.
• Proven ability to leverage artificial intelligence to improve the effectiveness, efficiency, and scalability of product development and delivery.
• Self-directed and adaptable, with the ability to work independently, learn quickly, and thrive in a fast-paced environment.
• Subsidiary:PayPalTravel Percent:0-

Salary:

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: New York City, New York: ($218,000.00 - $323,950.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Notice to Applicants and Employees who reside within New York City.

Click here to view the notice.