Director, Product Management
SoftWriters, Inc.
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Benefits offered by this job
Job summary
SoftWriters, Inc. is seeking a Director of Product Management to lead our Core Product team in Pittsburgh. You will coach PMs, drive product strategy, and raise the bar for discovery, prioritization, and customer workflow validation in a healthcare-focused software environment.
The role emphasizes AI-native practices, governance, and cross-functional leadership across engineering, quality, and design. You’ll partner with the VP of Platform Operations on roadmaps, metrics, and investments, while
Qualifications
- 5+ years of product management experience with at least 2 years in a leadership role.
- Bachelor's degree in Computer Science, Business, or a technology-related field; advanced degree preferred.
- Demonstrated success coaching PMs and raising team capability.
- Enterprise software delivery with cross-functional leadership across engineering, quality, and design.
- Strong product craft: discovery, customer workflow mapping, prioritization, writing, acceptance criteria.
- Hands-on AI tool usage in a professional context.
- Experience designing operational processes and managing portfolio visibility across multiple teams.
- Excellent communication and stakeholder management; able to present to executives.
Responsibilities
- Coach and develop individual product managers, elevating product craft across discovery, prioritization, writing, and customer workflow validation.
- Actively use and teach AI tools in daily product practice for research, writing, prioritization, and stakeholder communication.
- Design and operate portfolio management, release coordination, and governance systems for high-velocity delivery.
- Establish and report operational metrics and KPIs tied to adoption, efficiency, time-to-value, and automation.
- Collaborate with the VP of Platform Operations on strategy, roadmaps, and investment decisions.
- Contribute to AI governance standards and guardrails for responsible deployment.
- Lead the team toward accountability for business results and customer workflow outcomes.
- Represent product management with engineering, quality, and executive stakeholders.
Skills
Education
Tools
Job description
Director of Product Management - SoftWriters
More Than a Technology Company.
Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.
SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.
We're seeking a Director of Product Management to join our Core Product team and lead the next chapter of product excellence at SoftWriters. This is a senior leadership role — net-new and purpose-built — to elevate the craft, velocity, and impact of product management across the organization. You'll coach and develop a team of PMs, build scalable product operations, and model the AI-native mindsets and habits that will power our next phase of enterprise-grade workflow transformation.
Hybrid - Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
VP, Platform Operations
- Coach and develop individual product managers, raising the bar for product craft across discovery, prioritization, writing, and customer workflow validation
- Actively use and champion AI tools in daily product practice — research synthesis, writing, prioritization, stakeholder communication — and teach the team to do the same
- Design and operate portfolio management, release coordination, and operational governance systems that enable high-velocity delivery
- Establish and maintain operational metrics and KPI reporting tied to business outcomes — customer adoption, workflow efficiency, time-to-value, and automation utilization
- Partner closely with the VP of Platform Operations on product strategy, roadmap prioritization, and investment decisions
- Contribute to AI governance standards and guardrails — establishing policy around how AI features are built, validated, and shipped responsibly
- Lead the team's shift from backlog management toward accountability for business results and customer workflow outcomes
- Represent the product management perspective with engineering, quality, and executive stakeholders
- 5+ years of experience in product management, with at least 2 years in a leadership or people management role
- Bachelor's degree in Computer Science, Business, or a technology-related field; advanced degree preferred
- Demonstrated success coaching and developing PMs, with a track record of raising team capability and output quality
- Enterprise software product delivery experience, including cross-functional leadership across engineering, quality, and design
- Strong product craft: discovery, customer workflow mapping, prioritization frameworks, writing, and acceptance criteria
- Hands-on AI tool usage in a professional product or organizational context
- Experience designing operational processes and managing portfolio visibility across multiple product teams
- Excellent communication and stakeholder management skills, with ability to represent the product perspective at the executive level
- Experience in healthcare technology or highly regulated workflow software
- AI or automation product experience — either as a PM or PM leader
- Familiarity with AI governance, guardrails, or responsible AI policy in a product context
- Background in agentic systems or enterprise workflow automation products
- Experience building or scaling a product operations function from the ground up
- Knowledge of Jira, Aha, Azure DevOps, or similar product and portfolio management tooling
- Proactive, hands-on experimentation with AI tools to accelerate team velocity and product outcomes
- Ability to operate in ambiguous, fast-moving environments and bring structure without slowing things down
- Strong intellectual curiosity and a continuous improvement mindset
- Talent for translating complex customer workflows into clear product priorities
- A leadership style that builds psychological safety, raises the bar, and develops people
Your insights directly influence decisions that impact patient safety and pharmacy operations.
Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.
Consistently voted one of the best places to work in Pittsburgh.
- Hybrid work policy with flexible hours
- Remote-Work Bank for additional flexibility
- Paid parking provided
- PTO day on your birthday
- Floating holidays
- 100% paid parental leave
- 401(k) with company match
- Continuous learning and development opportunities
- Cross-functional collaboration
- Clear career advancement paths
- Innovators, Thought Leaders, Teachers
- Accountability and Ownership
- Customer-Centric
- Unyielding Integrity
- One Team, Family Spirit
This position does not sponsor work visas and requires ability to work hybrid from our Pittsburgh office. Relocation assistance is not provided.
SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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