Director, Product Management

GXO Logistics, Inc.; Greenwich (CT); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Full health insurance (medical, dental

401(k)

Life insurance

Disability

Incentive plan

Job summary

GXO Logistics, Inc. is seeking a Director of Product Management – Operational AI to lead the Warehouse AI product management organization, define vision, portfolio strategy, and governance across global warehousing operations.

You will drive value realization, collaborate with Data Science, Engineering, Deployment, and regional leaders, and scale AI-powered solutions across GXO's network. The role requires executive-level communication, 8+ years in product leadership, and a track record of

Qualifications

• Bachelor's degree or equivalent experience.
• 8 years in Product Management/Strategy or AI-enabled products.
• 3 years leading product managers or cross-functional teams.
• Experience launching and scaling technical products with measurable impact.
• Experience in operational environments like warehousing or logistics.
• Experience with AI/ML technologies or data-intensive products.

Responsibilities

• Define and lead Warehouse AI product vision, portfolio strategy, roadmap, and prioritization framework across AI-powered warehouse optimization products.
• Chair the Warehouse AI Product Board and own portfolio governance, prioritization methodologies, roadmap decisions, and product lifecycle management.
• Establish and maintain the Product Management operating model including discovery, requirements, roadmap planning, release governance, and adoption measurement.
• Develop business cases, product requirements, success metrics, release plans, and value realization strategies for new capabilities and enhancements.
• Own the Warehouse AI value realization framework ensuring measurable productivity gains, cost savings, and ROI.

Skills

AI/ML concepts

Product strategy

Executive communication

Stakeholder alignment

Leadership

Education

Bachelor's degree

Tools

Product Board

Job description

Logistics at full potential.At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. At GXO Logistics, we're constantly looking for ways to improve, enhance, and adapt in an ever-changing marketplace. As the Director, Product Management – Operational AI, you will lead the Warehouse AI Product Management organization and be responsible for defining, governing, and scaling GXO's portfolio of AI-powered warehouse optimization products. You will own product vision, portfolio strategy, roadmap prioritization, Product Board governance, and value realization across the Warehouse AI portfolio, ensuring solutions deliver measurable operational and financial outcomes across GXO's global warehouse network. You will work across Operations, Data Science, Engineering, Deployment, Commercial, and regional leadership teams to align stakeholders around a common product strategy and roadmap.

Pay, Benefits And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What You'll Do On a Typical Day

• Define and lead the Warehouse AI product vision, portfolio strategy, roadmap, and prioritization framework across AI-powered warehouse optimization products.
• Chair the Warehouse AI Product Board and own portfolio governance, prioritization methodologies, roadmap decisions, investment recommendations, and product lifecycle management.
• Establish and maintain the Product Management operating model, including product discovery, requirements management, roadmap planning, release governance, stakeholder reviews, adoption measurement, and portfolio reporting.
• Lead the development of business cases, product requirements, success metrics, release plans, and value realization strategies for new capabilities, product enhancements, and strategic investments.
• Own the Warehouse AI value realization framework, ensuring products deliver measurable productivity gains, cost savings, operational improvements, adoption outcomes, customer value, and return on investment.
• Build, coach, and develop a high-performing Product Management team focused on Operational AI solutions.
• Partner closely with Data Science and Engineering teams to ensure product strategy, AI/ML capabilities, technical delivery, and business objectives remain aligned.
• Collaborate with deployment teams and regional operations leaders to drive adoption from pilot through enterprise-scale implementation while balancing regional business needs with global standardization objectives.
• Ensure products are designed as scalable, repeatable capabilities that can be deployed consistently across GXO's global warehouse network while appropriately addressing local operational requirements.
• Lead executive-level prioritization discussions and facilitate strategic trade-off decisions across Operations, Technology, Commercial, and regional stakeholders.
• Translate operational challenges into scalable product capabilities and communicate complex AI/ML concepts, product strategies, and business outcomes to technical and non-technical audiences.
• Partner with Commercial and Solutions Design teams to articulate product value, support customer engagements, develop business cases, and ensure Warehouse AI capabilities are effectively incorporated into customer solutions and growth strategies.
• Provide product leadership and strategic input into technology partnerships, third-party solutions, and ecosystem opportunities that strengthen and expand the Warehouse AI portfolio.
• Support customer-facing teams with product value propositions, business cases, deployment success stories, and Warehouse AI solution messaging.
• Travel up to 10-20% as required.

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 8 years of experience in Product Management, Product Strategy, Digital Product Leadership, or AI/ML-enabled enterprise technology products.
• 3 years of experience leading Product Managers or cross-functional product teams.
• Proven experience launching and scaling technical products with measurable business impact.
• Experience managing products in operational environments such as warehousing, manufacturing, logistics, or similar industries.
• Experience working with AI/ML technologies or data-intensive products.

It'd be great if you also have:

• MBA or advanced degree in a related field.
• 10+ years of product leadership experience supporting B2B enterprise software, AI/ML products, logistics technology, or operational technology solutions.
• Experience building or scaling a Product Management function, governance model, or portfolio management framework.
• Direct warehouse or logistics operations experience.
• Familiarity with Warehouse Management Systems (WMS) and the broader logistics technology ecosystem.
• Experience managing products across distributed sites or multi-tenant environments.
• Demonstrated ability to establish product vision, portfolio strategy, prioritization principles, and operating models.
• Strong leadership capabilities with experience coaching and developing Product Managers.
• Deep strategic thinking skills with the ability to balance long-term vision, operational realities, technical feasibility, and business priorities.
• Strong analytical and data-driven decision-making skills focused on business value realization.
• Exceptional executive communication and presentation skills.
• Proven ability to influence and build alignment across complex, global, cross-functional organizations.
• Strong technical aptitude with the ability to discuss AI/ML concepts, data architecture, systems integrations, and operational technologies.
• Deep understanding of warehouse operations, end-user needs, and deployment challenges in distributed site environments.

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.