Director, Product Designer

Capital One; New York (NY); Hybrid; USD 251,000 - 287,000; Full time

Benefits offered by this job

Performance incentives

Hybrid work

Comprehensive benefits

Job summary

Capital One is seeking a Product Design Director to lead Bank Self-Servicing Design within its Experience Design organization in New York, NY. This hybrid role focuses on scaling AI-enabled customer assist experiences across self-servicing channels while building a high-performing design team and practice.

You will drive design strategy, expand AI-enabled experiences, guide chatbot frameworks, and oversee design systems to deliver coherent, high-quality artifacts across platforms while fostering

Qualifications

• 8+ years in product design
• 3+ years leading design teams
• Experience with design toolkit spanning product, service, strategy, and content design
• Experience leading design teams across UX/UI, strategy, content, and research
• Experience partnering with product managers, engineers, marketing, and analytics across multiple lines
• Experience within a design system
• Proficiency with web and mobile technologies
• Strong business case development grounding product decisions
• Excellent written and verbal communication and relationship-building skills
• Strong people management and development skills

Responsibilities

• Lead a cross-disciplinary team of designers and collaborate with researchers, Product and Tech leadership.
• Drive design strategy for high-impact initiatives aligned to vision and business objectives
• Expand AI-enabled experiences across multiple self-servicing channels
• Define chatbot frameworks, conversational flows, and AI-to-human handoffs
• Elevate the design practice and oversee tools, frameworks, and systems
• Foster inclusive culture and positive team environment
• Champion customer and partner perspectives to align business and customer outcomes
• Share insights on technical advances and data capabilities
• Connect work across teams to improve coherence and accelerate delivery
• Present work for senior stakeholder alignment with a human-centered approach

Skills

Design leadership

Product design

UX/UI strategy

Cross-functional collaboration

Communication

People management

AI-enabled experiences

Strategic thinking

Mentoring

Tools

Figma

Job description

Capital One is seeking a Product Design Director to lead Bank Self-Servicing Design within its Experience Design organization. In this hybrid role based in New York, NY, you will help scale AI-enabled customer assist experiences across multiple self-servicing channels while building and strengthening a high-performing design team and the design practice that supports it.

What you’ll do

• Lead a cross-disciplinary team of designers and collaborate with research partners, as well as Product and Tech leadership.
• Drive design strategy for high-impact, highly complex initiatives, ensuring direction aligns to organizational vision and business objectives.
• Expand AI-enabled experiences across multiple self-servicing channels and support deployments beyond early proof-of-concepts into multi-channel, multi-use case rollout.
• Define chatbot frameworks, conversational flows, and AI-to-human handoffs.
• Elevate the quality and maturity of Capital One’s product design practice by leveraging established leadership and product design expertise.
• Oversee and optimize the use of tools, platforms, frameworks, and design systems, enabling the team to produce artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Set the vision for an inclusive, collaborative culture where teammates feel valued and heard, and create conditions for a positive team environment.
• Champion customer and partner perspectives, emphasizing that business and customer outcomes are complementary.
• Apply deep knowledge of products, processes, customers, competitors, and market trends to shape how Design engages and solves business challenges.
• Share insights on technical advances and data capabilities that can influence outcomes, while helping teams understand technical limitations and boundaries to support bold solutions and efficiency.
• Connect work across teams, portfolios, platforms, and lines of business to improve coherence, accelerate delivery, and increase the value of design.
• Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks with data and research insights for senior stakeholder alignment.

What you bring

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.
• Experience with a design toolkit spanning product design, service design, design strategy, and content design.
• Experience leading product design teams across UX and UI, strategy, content, and research from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, navigating constraints to drive solid product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Proficiency in business case development that grounds product and user experience decisions in business value.
• Exceptional written and verbal communication skills, along with strong interpersonal skills and relationship building across complex organizations.
• Exceptional people management and development skills.

Tools

• Figma

Compensation

• Salary range for New York, NY: USD 251,400 - 286,900 per year.
• Performance-based incentive compensation may be available, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Comprehensive, competitive, and inclusive set of health, financial and other benefits supporting total well-being (eligibility varies based on full or part-time status, exempt or non-exempt status, and management level).

Location and hybrid work

• New York, NY (hybrid). You are expected to adhere to Capital One’s hybrid policy regarding required on-site presence at your designated office location.

Employment authorization

At this time, Capital One will not sponsor a new applicant for employment authorization or provide immigration related support for this position (including H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, and other forms of work authorization requiring employer immigration support).

Application timeline

• This role is expected to accept applications for a minimum of 5 business days.

Accommodation and technical support

• If you require an accommodation related to applying for this role, contact Capital One Recruiting at 1-800-304-9102 or email [e-mail].
• For technical support or questions about Capital One’s recruiting process, email [e-mail].