Product Design Director (Individual Contributor), Concierge Products & Premium Card

Capital One; Cambridge (MA); On-site; USD 230,000 - 263,000; Full time

Job summary

Capital One seeks a Product Design Director for the Concierge Products & Premium Card teams in Cambridge, MA. You will lead elite design initiatives, embedding AI-assisted tools, and establishing scalable playbooks to elevate team velocity and craft.

You will mentor designers, collaborate with Research, Product, and Engineering leadership, and translate complex capabilities into intuitive, high-value customer experiences that align with business strategy.

Qualifications

• 8+ years in product design or design leadership.
• Experience leading complex, high-impact initiatives from concept through delivery.
• Experience integrating AI into design workflows and prototyping.
• Experience mentoring designers and scaling design practices across an organization.
• Experience partnering with product managers, engineers, marketing and analytics to shape strategy and roadmaps.

Responsibilities

• Lead high-impact, complex product design initiatives across Concierge Products & Premium Card teams.
• Embed AI-assisted tools and workflows into design lifecycle; establish playbooks and rapid prototyping.
• Mentor teammates and uplift design capabilities across the organization.
• Collaborate with research, Product, and Engineering leadership to translate capabilities into intuitive experiences.
• Drive human-centered design decisions that balance business value with user needs.

Skills

AI tooling

Design leadership

Strategy development

Mentorship

Cross-functional collaboration

Figma

Tools

Figma

Job description

Role Expectations

As a Product Design Director on the Concierge Products & Premium Card teams, you’ll leverage your elite design craft and strategic vision to lead high-impact, highly complex projects while pioneering modern approaches to product design. You will integrate emerging AI tools and intelligent workflows into the design practice—acting as a force multiplier across the team. Rather than working in isolation, you will bring others along by establishing playbooks, mentoring teammates, and raising the baseline of execution across the organization. You’ll collaborate deeply with research teams, Product, and Engineering leadership to translate complex capabilities into intuitive, high-value customer experiences.

Here are some of the expected competencies for this role

Product Design & AI Innovation

Leverage deep expertise across interaction, visual, and service design while actively embedding AI-assisted tools and workflows into the design lifecycle. Establish modern frameworks and rapid prototyping capabilities that elevate practice maturity and team velocity.

Team Elevation & Mentorship

Act as a force multiplier for the entire design organization. Elevate collective craft through active mentorship, structured knowledge-sharing, and constructive critique—upskilling peers in AI capabilities, design strategy, and execution so the whole team grows together.

Strategic Influence

Shape long-term product direction by integrating design craftsmanship, user insights, business strategy, and emerging technologies. Partner with senior cross-functional leaders to ensure human-centered design principles drive key architectural and product choices.

Human-Centered

Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.

Business-Focused

Demonstrate expert knowledge of products, processes, customer segments, competitors, and market trends, applying relevant insights to ground design choices in clear business value.

Problem-Solving

Tackle complex, systemic challenges by combining data capabilities, technical constraints, and modern tooling to build bold, scalable digital solutions.

Collaboration

Connect the dots across teams, platforms, and lines of business, fostering open processes that bring cross-functional partners together to deliver cohesive, end-to-end customer experiences.

Communication

Present work confidently across levels and functions, leveraging strategic frameworks and data-backed stories to simplify complex technical ideas, align senior stakeholders, and advocate for user-centered outcomes.

The ideal candidate has a strong portfolio demonstrating hands-on craft, strategic influence, technical innovation, and evidence of uplifting design capabilities across a broader team.

Basic Qualifications

• At least 8 years of experience in product design role

Preferred Qualifications

• At least 10 years of experience in product design role
• Proven track record leading complex, high-impact product design initiatives from concept through delivery
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience integrating AI tools, automation, or generative workflows into product design and prototyping practices
• Experience mentoring designers and scaling design practices, tools, or frameworks across an organization
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Cambridge, MA: $230,400 - $263,000 for Director, Design

McLean, VA: $230,400 - $263,000 for Director, Design

New York, NY: $251,400 - $286,900 for Director, Design

Richmond, VA: $209,500 - $239,100 for Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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