Director, Product

Care.com; Austin (TX); On-site; USD 200,000 - 225,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401K matching

Paid holidays

PTO

Job summary

Care.com is seeking a Director of Product - Marketplace to lead one of the company's most strategic product areas: connecting families with caregivers and helping caregivers find meaningful work. You will own end-to-end fulfillment across both sides of the marketplace, shaping experiences that drive successful hires.

Sit at the intersection of marketplace strategy, AI-driven matching, search, and customer experience.

Qualifications

• 10+ years of product management experience
• Experience building and scaling marketplace, search, matching, or discovery products
• Proven success defining product vision and translating strategy into measurable business outcomes
• Strong understanding of marketplace dynamics and optimization
• Experience leveraging experimentation, customer research, and data to inform product decisions
• Passion for applying AI and machine learning to improve customer experiences
• Ability to influence cross-functional teams and executive stakeholders without direct authority
• Excellent communication, storytelling, and organizational skills
• Comfortable in fast-paced environments with evolving priorities
• Experience with two-sided marketplaces, consumer products, subscriptions, or commerce platforms preferred

Responsibilities

• Own the Marketplace Fulfillment Strategy and define the long-term vision for happiness of families and caregivers.
• Lead Matching, Search & Discovery including job posting, search, recommendations, ranking, and AI-powered matching.
• Expand Marketplace Supply through partnerships and new channels to increase caregiver availability.
• Drive Product Execution with cross-functional teams from strategy to delivery.
• Define metrics for liquidity, hires, search quality, and customer satisfaction and optimize accordingly.
• Champion AI-powered experiences and integrate ML into matching and recommendations.
• Influence across the organization and communicate strategy to executives and stakeholders.

Skills

Marketplace experience

Search & discovery

AI/ML product

Cross-functional leadership

Data-driven decision making

Executive stakeholder influence

Job description

Company Description

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, teammates, and big problem solvers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to tackle universal problems and connect people in new ways. If you like having autonomy, if you flourish with collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Job Description

Care.com is looking for a Director of Product - Marketplace to lead one of the company's most strategic product areas: connecting families with the right caregivers—and helping caregivers find the right opportunities.

This leader will own the end-to-end marketplace fulfillment experience across both sides of our marketplace. From how families create jobs and discover caregivers, to how we match supply and demand, rank search results, and expand caregiver supply beyond today's marketplace, you'll shape the experiences that determine whether our marketplace succeeds.

This role sits at the intersection of marketplace strategy, AI-driven matching, search, recommendations, and customer experience. You'll partner closely with Engineering, Design, Data Science, Marketing, Operations, and Analytics to improve marketplace liquidity, increase successful hires, and unlock new sources of supply that help more families find care when they need it. We're looking for a product leader who is deeply customer obsessed, highly analytical, comfortable making strategic bets, and excited to solve complex marketplace challenges at scale.

What You'll Be Working On

• Own the Marketplace Fulfillment Strategy: Define and execute the product vision for helping families successfully find and hire caregivers while enabling caregivers to discover and secure meaningful work. Develop long-term strategies that improve marketplace health, liquidity, and customer success.
• Lead Matching, Search & Discovery: Own the experiences that connect families and caregivers, including job posting, search, recommendations, ranking, AI-powered matching, and marketplace discovery. Continuously improve relevance, speed, and quality of matches across web and mobile.
• Expand Marketplace Supply: Develop innovative approaches to increase caregiver availability beyond today's marketplace. Partner across the organization to identify new supply channels, onboarding experiences, partnerships, and product capabilities that increase choice and improve fulfillment for families.
• Drive Product Execution: Lead cross-functional product teams from strategy through execution. Define roadmaps, prioritize investments, write product requirements, and partner with Engineering and Design to deliver exceptional customer experiences.
• Use Data to Improve Marketplace Outcomes: Define and own the metrics that matter—from marketplace liquidity and successful hires to search quality, application rates, caregiver engagement, and customer satisfaction. Leverage experimentation, analytics, and customer research to continuously improve outcomes.
• Champion AI-Powered Experiences: Partner with Data Science and Engineering to incorporate AI and machine learning into matching, personalization, recommendations, and marketplace optimization, ensuring customers find the right care with greater confidence and efficiency.
• Influence Across the Organization: Build alignment across Product, Engineering, Design, Marketing, Operations, Customer Experience, and executive leadership. Clearly communicate strategy, priorities, and results while fostering a culture of collaboration, accountability, and customer obsession.

Qualifications

Who you are:

• 10+ years of product management experience, including significant experience leading teams and complex customer-facing products.
• Experience building and scaling marketplace, search, matching, recommendation, or discovery products.
• Proven success defining product vision and translating strategy into measurable business outcomes.
• Strong understanding of marketplace dynamics, including balancing supply and demand, improving liquidity, and optimizing conversion.
• Experience leveraging experimentation, customer research, and data to inform product decisions.
• Passion for applying AI and machine learning to create better customer experiences.
• Demonstrated ability to influence cross-functional teams and executive stakeholders without direct authority.
• Excellent communication, storytelling, and organizational skills.
• Comfortable operating in a fast-paced environment with evolving priorities.
• Experience with two-sided marketplaces, consumer products, subscriptions, or commerce platforms is strongly preferred.

Additional Information

Company Overview: Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com’s industry-leading products—from child and elder care to pet care and home care.

Salary Range: $200,000 to $225,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Compensation: USD 200,000 - USD 225,000 - yearly