Director, Process Excellence, Offboarding & Job Changes Adobe

GIODN; San Jose (CA); On-site; USD 205,900 - 298,150; Full time

Job summary

A leading technology company is seeking a Director, Process Excellence to enhance HR services focused on offboarding and job changes. This role involves designing innovative processes and collaborating with cross-functional teams to drive measurable improvements. The ideal candidate will have 12+ years of experience in HR operations, a deep understanding of related processes, and a track record in process governance. This can be a transformative position, making a significant impact on how a global workforce is managed.

Qualifications

• Proven track record of enterprise-level process transformation.
• Deep familiarity with HR processes related to exits and job changes.
• Expertise in documentation and user-centric experience design.

Responsibilities

• Develop strategies for improving employee offboarding and job changes.
• Lead process design initiatives for global HR operations.
• Collaborate with teams to implement scalable solutions.

Skills

Data-driven decision making

Process improvement

Project management

Collaboration

HR operations

Education

12+ years of experience in HR operations or global roles

Job description

About the job

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are looking for a Director, Process Excellence, Offboarding & Job Changes to design, implement, and continuously improve this critical portfolio of HR services. You’ll lead with a product management mindset—using data to identify gaps and opportunities, reimagining processes end-to-end, and setting the standard for more efficient, effective, and human-centric journeys for employees who are exiting or changing roles/teams within the company. You will be the global process owner for offboarding & job changes, partnering with COEs, delivery teams, and tech teams to develop scalable solutions that balance global consistency with local market needs.

Companies everywhere are reimagining how they support and inspire their people—and Adobe is leading the way! This is an opportunity to lead enterprise-wide change and deliver measurable impact. If you’re motivated by big change and ready to make your mark on how a global workforce is supported, this is your moment!

What You’ll Do: End-to-End Process & Experience Design

• Develop and align leadership around a strategy and roadmap for improving employee exits and offboarding, reorganizations, transfers, and job changes.
• Build, maintain, and govern global processes across the offboarding/job change journey to drive positive outcomes.
• Apply a deep understanding of relevant user and business needs.
• Own process maps, documentation, and service design—including defining appropriate delivery channels (automation, self-service, live support, vendor, etc.).
• Innovate new offboarding/job change processes and services in response to business needs.

Drive Continuous, Data-Driven Improvements

• Lead process and service design initiatives, including both small- and large-scale changes.
• Continuously intake user feedback and use data and insights to drive innovation.
• Be accountable for process effectiveness metrics (e.g., exit process cycle time, employee sentiment scores, compliance adherence, etc.).

Partner Across COEs, Delivery Teams & Tech

• Act as the global process owner, partnering closely with COEs and delivery teams to translate policies/programs into scalable processes, align priorities, and build shared roadmaps.
• Ensure operational readiness and enable delivery teams through training, change enablement, and vendor management (including RFPs).
• Collaborate with technology teams to define business requirements, test solutions, and deliver enhancements.
• Implement quality assurance standards and maintain continuous feedback loops with delivery and policy owners.

What You Need To Succeed

• 12+ years of experience in global HR operations, compliance, process improvement, or related global roles.
• Proven track record of enterprise-level process transformation and governance.
• Deep familiarity with HR processes and requirements related to exits, reorganizations, transfers, and job/role changes for global enterprises.
• Expertise in process design, documentation & governance, and user-centric experience design.
• Skilled in global project/program management, including building and completing strategic roadmaps with an agile, iterative approach.
• Track record of leading with data and delivering global-scale process change.
• Ability to collaborate across teams and regions, influence without authority, and partner effectively at all levels.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $151,800 — $298,150 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $205,900 – $298,150

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices

California: Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado: Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts: Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].