Director Practice Operations Gastroenterology

Banner Health; Phoenix (AZ); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Health benefits

Total Rewards package

Management Incentive Program

Job summary

Banner Health seeks an experienced Director of Practice Operations to oversee multiple GI clinic locations across the Phoenix region, providing strategic and operational leadership to ensure high productivity and exceptional patient care.

The role requires leadership of leaders, multi-site healthcare operations, strong business acumen, and a track record of developing people. GI experience is preferred. Banner offers a comprehensive benefits package and a Management Incentive Program.

Qualifications

• Bachelor’s degree in business administration or health services administration.
• Minimum five years of progressive health care facility management experience.
• Experience leading staff, budgets and multiple clinic functions.
• Excellent written and verbal communication, planning, organizational and conceptual skills.

Responsibilities

• Oversees day-to-day activities of GI clinics across the Phoenix region to ensure productivity and efficient resource use.
• Develops and implements policies, goals, and objectives in compliance with regulations and standards.
• Conducts special projects and supports opening/closing of programs or clinics.
• Provides leadership to practice managers and ensures adherence to care delivery standards.
• Facilitates onboarding of new practice managers and drives physician engagement and retention.
• Works with leadership to develop annual operating and capital budgets and ensure adherence.
• Participates in marketing planning with regional leadership.

Skills

Leadership

Operations management

Budget management

Communication skills

Education

Bachelor’s degree in business administration or health services administration

Master’s degree preferred

Job description

Primary City/State: Phoenix, Arizona Department Name: AZ East Admin-Region-Clinic Work Shift: Day Job Category: Clinical Support Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health. This role is ideal for an experienced operations leader who excels at driving performance through both people and data. The Director of Practice Operations will oversee multiple GI clinic locations across the Phoenix region, providing strategic and operational leadership to ensure high productivity, exceptional patient care, and consistent clinic performance.

The successful candidate will have experience leading leaders, managing complex operations, and leveraging metrics to drive results while fostering strong team engagement. Gastroenterology (GI) experience is preferred but not required; candidates with a proven track record of multi-site healthcare operations leadership, strong business acumen, and a passion for developing people will be highly considered.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area.

We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position has leadership and administrative responsibility for designated physician practices. Collaborates within an integrated healthcare system. Internal customers include regional leadership, physicians, practice management, and staff. External customers include patients and regulatory bodies.

CORE FUNCTIONS

1. 1. Oversees day-to-day activities of a number of facilities within a designated geographic area to ensure a high level of productivity and the efficient use of resources. Monitors overall practice performance. Develops and implements productivity action plans to meet productivity benchmarks for assigned facilities. Identify opportunities to enhance operations & patient experience. Focus is on standardization of workflow, both front office and back office clinical support. Foster a service excellence culture. Maintain positive relations with physicians. Resolves patient concerns not remedied at the on-site leadership level.
2. 2. Develops and implements a system to ensure that established policies, goals, and objectives are achieved and in compliance with practice, facility, and system policies and procedures, standard practices of the profession, and related local, state, and federal codes and regulations.
3. 3. Conducts special managerial projects assigned by their respective Service-line leader to expand or enhance services. Facilitate the opening and closing of new programs/clinics. Prepares reports, recommendations & presentations to Regional & Senior Leadership
4. 4. Provides operational leadership, direction and support to their assigned practice managers. Provides on-going oversight to ensure adherence to care delivery standards. Assist with removing barriers and acts as a liaison to central functions. Assist Practice Managers in addressing staff compensation/HR concerns. Provide on-going, meaningful communication with practice managers and staff so they are recognized and well informed.
5. 5. Facilitates the assimilation of newly hired practice managers into the group practice setting and works closely with the affiliating group’s physician and administrative leadership. Drives and implements initiatives focused on physician engagement and retention.
6. 6. Works with Service-line leaders and associated practice managers to develop annual operating and capital budgets for their assigned facilities. Ensures adherence to established annual budgets.
7. 7. Participates in the development of a marketing plan in conjunction with regional leadership team.
8. 8. This position has leadership & administrative responsibility for designated physician practices. Collaborates within an integrated healthcare system. Internal customers include regional leadership, physicians, practice management, and staff. External customers include patients and regulatory bodies.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of business and/ or healthcare administration as normally obtained through the completion of a bachelor’s degree in business administration or health services administration. Must possess a strong knowledge and understanding of medical practice and clinic management, clinic operational structures and systems, and policies, procedures, and processes as normally demonstrated through a minimum of five years progressively responsible experience in managing a health care facility Leadership experience should include management of staff, budgets and multiple clinic functions. Requires excellent written and verbal communication skills as well as planning, organizational and conceptual skills.

PREFERRED QUALIFICATIONS

Master’s degree preferred. Additional related education and/or experience preferred. Medical Group & Ambulatory Care Leadership experience preferred. Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment.