Associate Director Transplant Clinic

Banner Health; Phoenix (AZ); On-site; USD 140,000 - 210,000; Full time

Job summary

Banner Health in Phoenix, Arizona is seeking a senior leader to oversee employed physicians’ practices, operations and staff within the Transplant Admin-Hosp service line. You will drive business operations, strategic planning and represent Banner in the healthcare community.

The role manages 21 direct reports and collaborates with other Associate Directors to ensure efficient patient care delivery while fostering engagement and service excellence across Banner Health.

Qualifications

• Bachelor’s degree in business administration or health services administration.
• Minimum five years of healthcare management experience.
• Strong written and verbal communication skills; planning and organizational skills.
• Ability to manage multiple projects and staff across a large department.

Responsibilities

• Provides leadership for the medical group that contributes to Banner Health’s growth and community standing.
• Oversees operations, strategic planning and staff development within the transplant service line.
• Collaborates with market management and PR/Marketing to support partnerships and provider recruitment.
• Ensures high-quality service delivery and efficient patient care across designated practices.
• Fosters employee engagement and a culture of service excellence aligned with Banner Health values.

Skills

Leadership

Healthcare management

Communication

Project management

Education

Bachelor’s degree in business administration or health services administration

Job description

Primary City/State:

Phoenix, Arizona

Department Name:

Transplant Admin-Hosp

Work Shift:

Day

Job Category:

Clinical Support

At Banner Health, we set leaders up to succeed. We ensure executives have the staff and facilities their vision requires. Join a nationally recognized health care leader that values excellence and begin making a difference in people’s lives.

Innovation and highly trained staff. Banner Health recently earned Great Place To Work® Certification™. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we’re constantly improving to make Banner Health the best place to work and receive care.

5+ years of healthcare management experience. Will have 21 direct reports that include Front Office Staff, Medical Assistants, Patient Care Coordinators, RN Transplant Coordinators, etc.

Will also collaborate with other Associate Directors in Transplant Services.

Hours and Schedule:

Schedule: Monday - Friday 8:00am to 4:30pm

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is responsible for the overall leadership of employed physicians’ practices, operations and staff within a specific service line. Leadership responsibilities include oversight of business operations, strategic planning and development, and facilitating a positive image of the practices within the business community. This position serves as a resource for the organization’s employed physician practices to address clinic practice and facility issues.

CORE FUNCTIONS

1. Provides leadership for the organization’s medical group that contributes to the growth of the organization and positioning as a market leader with employees and the community.
2. Partners with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner’s desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure for Banner and BMG in the community.
3. Promotes high quality of service in all areas of responsibility. Supports process improvements that enhance provision of clinical services, outcomes and patient throughput. Together with the medical group leadership team and other organizational leaders, oversees an organizational structure that assures effective and efficient delivery of patient care in all areas of responsibility.
4. Fosters a culture of employee engagement and service excellence. Role models behaviors congruent with the organization’s principles and values. Establishes high performance standards for service outcomes and works with leadership team to meet standards. Matches service delivery with service expectations, managing service improvement opportunities and sets the standard for a culture of recognition and celebration.
5. Ensures that safety is a priority in design and redesign of new practices and services and allocates financial, informational and physical resources for improvement activities.
6. Focuses on partnering with other departments within the organization to improve delivery of patient care through employed physician practices, increase revenue potential and decrease costs.
7. This position serves as a leader for business health services and is responsible for developing the areas of responsibility to fit the organization’s mission, vision and values and ensure operational goals are clearly communicated and measured. This position has administrative responsibility for designated physician practices. Collaboration within an integrated healthcare system, including working with centralized system service departments, health plans, leadership teams is required.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of business and/ or healthcare administration as normally obtained through the completion of a bachelor’s degree in business administration or health services administration. Must possess a strong knowledge and understanding of healthcare management as normally demonstrated through at least five years of healthcare management experience.

Must possess the ability to simultaneously address multiple projects, demands and issues. Requires excellent written and verbal communication skills as well as planning, organizational and conceptual skills.

An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability