Director, Post-Sales (Spend)

Rippling; New York (NY); On-site; USD 320,000; Full time

Job summary

A dynamic technology company is seeking a Director of Spend Management to lead its post-sales function across Implementation and Account Management Teams in New York. The role involves driving post-sales success, fostering client relationships, and developing staff for growth. Candidates must have prior leadership experience and at least 5 years in client-facing roles. The position offers a competitive salary package including equity and benefits, with office collaboration expected at least three days a week.

Benefits

Competitive salary

Equity

Benefits

Qualifications

• Prior experience in second line leadership overseeing managers.
• Minimum 5 years managing client-facing sales or account management teams.
• Proven record of team quota-attainment.

Responsibilities

• Find and hire exceptional talent.
• Develop strong implementation and account management teams.
• Provide leadership and direction to high-performance teams.

Skills

Leadership

Analytical skills

Team quota-attainment

Effective communication

Job description

About the role

We are looking for a pragmatic and growth-minded Director of Spend Management to lead our Post-Sales function across the Implementation and Account Management Teams.

In this role, you will be responsible for driving post-sales success, ensuring the seamless implementation of our Spend Management solutions, fostering strong client relationships to maximize satisfaction, retention and growth, and ultimately drive consumption of the Business Suite.

You will staff and lead the teams to meet company objectives for growth, margin, customer adoption, and customer retention. You will be responsible for developing multiple employees for rotation and promotion in this fast growing company. You will report to the VP of Sales within the Sales Organization.

What you will do

• Find and hire exceptional talent
• Develop strong implementation and account management teams that consistently meet and exceed quota
• Provide leadership and direction to high-performance teams – including coaching, training, and pace setting
• Create, monitor and manage key input metrics that lead to success
• Find innovative and creative ways to improve and increase performance
• Implement best practices to support consistent and consultative sales and client success processes
• Partner cross-functionally to develop and refine an effective go-to-market strategy
• Lead key customer engagements and interface directly with high priority customers
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

• Candidates must have prior experience in second line leadership - overseeing and managing of managers to ensure effective leadership.
• A minimum 5 years of experience scaling and managing a client-facing sales or account management teams in a fast-paced environment
• Proven track record of team quota-attainment via new product sales and/or expansion (license expansion sales are not likely relevant)
• Great with numbers including strong analytical skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

$320,000/year OTE (60/40 commission split)