Director, Platform Operations – Payments & Commerce

Roku, Inc.; San Jose (CA); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Healthcare benefits

Financial wellness resources

401(k)/pension

Job summary

Roku, Inc. seeks a Director, Platform Operations – Payments & Commerce to own the operating model, governance, and readiness across a global payments and commerce ecosystem.

You will drive executive reporting, incident governance, and organizational scalability while partnering with Product, Engineering, and Compliance to deliver major initiatives. The role requires 10+ years in operations/program management and a strong payments background, plus experience leading teams and defining governance

Qualifications

• Over 10 years in operations, program management, or business ops, incl. 3+ years in people leadership.
• Deep understanding of payments ecosystem: methods, processing, billing, payouts, fraud, compliance.

Responsibilities

• Own operating model, governance, and standards for Commerce Platform org.
• Lead portfolio governance, prioritization, and resource visibility.
• Provide exec visibility into progress, risk, and performance via KPI governance and reporting.
• Establish and run operating cadences, reviews, and planning rhythms.
• Maintain platform health monitoring with NOC/monitoring teams.
• Drive cross-functional accountability across Product, Engineering, Operations, Payments, and Financial Platform.
• Lead TPM org supporting Commerce Platform initiatives in Payments, Compliance, and related areas.
• Own incident management and operational readiness practices across the platform.
• Drive maturity and continuous improvement through standardization and scalability.
• Lead defect and backlog governance across the platform.
• Provide leadership across adjacent functions like vendor management and fraud operations.
• Partner with stakeholders to ensure consistent execution and platform resiliency.
• Support launch readiness and peak-event readiness for commerce-critical systems.
• Mentor and manage the Commerce Platform Operations team as it scales.

Skills

Operations leadership

Program management

Platform operations

People leadership

Payments knowledge

Governance frameworks

Executive reporting

Vendor management

Fraud operations

Incident management

Cross-functional leadership

Education

Bachelor's degree or equivalent

Tools

PMP certification

Six Sigma

Job description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

The Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience. Core Payments supports various teams across Roku; spanning multiple consumer interfaces, including TV, web, mobile, and advertising. These diverse teams have developed unique strategies for selling digital content access, encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company-branded devices, and on-device shoppable ads.

What is the role?

The Director, Platform Operations – Payments & Commerce owns the operating model, governance framework, and operational strategy for Roku's Commerce Platform organization, driving execution discipline and operational readiness across a payments and commerce ecosystem that supports global commerce operations. This leader builds and runs governance frameworks, operating cadences, and executive reporting mechanisms that keep a complex, multi-team organization aligned and accountable across payment methods, processing, payouts, billing, and financial platform systems. The role requires deep partnership across Product, Engineering, Payments, Financial Platform, Revenue Operations, Compliance, and external partners to translate organizational strategy into measurable operational outcomes. This individual owns strategic prioritization and tradeoffs across governance, execution, incident management, and organizational scalability while also carrying leadership oversight across vendor management, fraud program operations, and payments analytics as the function matures. The Director leads the TPM organization supporting Commerce Platform initiatives and mentors and manages the growing Commerce Platform Operations team. This is a high-visibility leadership role that serves as the connective tissue across Roku's Commerce Platform, ensuring consistent execution, operational transparency, and platform resiliency at scale. [Insert Pay Transparency Verbiage Here]

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

• Own the operating model, governance framework, and organizational standards for the Commerce Platform organization, including operating mechanisms, decision-making processes, and governance reviews
• Lead portfolio governance across strategic initiatives, including portfolio reviews, program prioritization, and resource visibility across the Commerce Platform ecosystem
• Provide executive visibility into execution progress, risk, and organizational performance through KPI governance, executive reporting, and leadership updates
• Establish and run the organization's operating cadence, including leadership reviews, business reviews, governance forums, and organizational planning rhythms
• Maintain platform health monitoring and coverage in partnership with the NOC/monitoring team to ensure consistent visibility into system status
• Drive cross-functional accountability across Product, Engineering, Operations, Payments, and Financial Platform, resolving ownership gaps and adjudicating organizational prioritization conflicts
• Lead the TPM organization supporting Commerce Platform initiatives across Payments, Financial & Regulatory Compliance, Commerce Systems, and platform modernization programs
• Own incident management and operational readiness practices across the Commerce Platform, including incident governance, escalation management, postmortems, and root cause reviews
• Drive operational maturity and continuous improvement, including process standardization, governance optimization, and scalability planning
• Lead defect and backlog governance, including bug prioritization, aging management, and execution accountability across the platform
• Provide leadership oversight across adjacent functions supporting the payments ecosystem, including vendor management, fraud program operations, and payments analytics
• Partner with Payments, Financial Platform, Revenue Operations, and Compliance stakeholders to ensure consistent execution, operational transparency, and platform resiliency
• Support launch readiness and peak-event readiness for commerce-critical systems and initiatives, coordinating go-live governance and operational readiness validation
• Mentor, guide, and manage the Commerce Platform Operations team as the organization scales

What experience would help someone be successful in this role at Roku?

• 10+ years of experience in operations, technical program management, platform operations, or business operations, including 3+ years in a people leadership or organizational leadership role
• Holistic understanding of the payments ecosystem, including payment methods, processing/acquiring, settlement, payouts, billing/invoicing, chargebacks, fraud and risk operations, and regulatory/compliance considerations
• Proven track record building and running governance frameworks, operating cadences, and executive reporting mechanisms for a complex, multi-team technical organization
• Experience operating in or alongside platform/infrastructure organizations supporting commerce, payments, or financial systems at scale
• Strong cross-functional leadership skills, with the ability to align Product, Engineering, Payments, Financial Platform, Revenue Operations, and Compliance stakeholders
• Demonstrated experience with incident and escalation governance, risk management, and operational resiliency practices
• General working knowledge of vendor management, fraud program operations, and payments analytics, with the ability to lead teams across these functions
• Excellent executive communication skills, including experience presenting operational strategy, risks, and performance insights to senior leadership
• Direct experience in payments operations, fintech operations, or financial platform operations such as payment gateways, processors, payouts platforms, or billing systems
• Experience operating within a streaming, media, ad-tech, or consumer platform environment
• Bachelor's degree in Business, Finance, Engineering, or a related field, or equivalent practical experience
• Experience standing up or scaling a centralized operations/governance function from the ground up is a plus
• Familiarity with launch readiness, peak-event readiness, and platform resiliency programs is a plus
• PMP, Six Sigma, or equivalent program/process management certification is a plus

#LI-CU1

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [e-mail].

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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