Director, Platform & Operations

New-York-Life; New York (NY); Hybrid; USD 119,000 - 170,000; Full time

Job summary

New York Life Ventures seeks a strategic leader to serve as Head of Platform, overseeing communications, brand strategy, and engagement with founders and partners. The role focuses on scaling programs, reporting, and executive storytelling across NYL Ventures and internal stakeholders.

You will manage cross-functional initiatives, influence at multiple levels, and leverage data-driven insights to drive the platform’s long-term value and growth within a regulated, innovation-forward environment.

Responsibilities

• Own the NYL Ventures communications and brand strategy, spanning social media, website management, external communications, thought leadership, and event strategy.
• Support NYL Ventures internal engagement, communications, presentation, and event within New York Life.
• Build, evolve, and scale the platform strategy, designing the programs, convenings, and engagement models that deepen relationships across founders, portfolio companies, internal business partners, and the broader innovation ecosystem, and convert those relationships into long-term strategic value.
• Develop executive-ready reporting, dashboards, thematic briefs and presentations that deliver meaningful insights and compelling narratives to our internal stakeholders.
• Provide operational support across NYLV, including oversight and project management of key strategic initiatives often with cross functional teams
• Anticipate organizational needs, identify opportunities for continuous improvement, and proactively implement scalable solutions that enhance efficiency, collaboration, and organizational effectiveness.

Job description

Job DescriptionRequisition ID94690DepartmentTech Data AI VenturesJob FunctionTech Data AI VenturesLocationNew York,New York,United StatesRole Location DesignationHybrid - 3 days per weekLocation Designation: Hybrid - 3 days per weekBusiness Overview:New York Life Ventures (NYLV) was founded in 2012 as New York Life's corporate venture capital platform, built to invest in and partner with leading startups and venture funds while accelerating the pace of innovation. Today, NYLV invests at institutional scale across direct and fund-of-funds strategies, operating with the speed and conviction of a venture firm and backed by the depth of one of the largest mutual life insurers in the country.A proprietary network spanning top-tier founders, venture funds, and co-investors gives us privileged access to high-quality opportunities while generating the frontier and competitive intelligence that informs strategic decisions across New York Life. That network is also a community we actively build, and it is a meaningful part of why founders and investors treat NYLV as the front door to innovation for the insurance industry.Role Overview:Reporting to the Head of NYL Ventures, the [Head of Platform] plays a critical role supporting our firm and our large and growing community of start-ups and partners. An integral member of the team, you will have responsibility for advancing key strategic initiatives while proactively seeking to grow the impact of NYLV.With direct oversight over execution, management and administration of our communications and community, you will serve as a central hub of information relating to our operations, goals, and results. This role requires attention to detail, exceptional communication skills, a marketing orientation and a relentlessly positive attitude. You will thrive in a dynamic team-oriented environment and draw energy from operating proactively to keep the group humming and growing. Strong candidates are organized, process oriented and excel at plan development and execution. Creativity, resourcefulness and follow-through are also critical to success.What You’ll Do:Own the NYL Ventures communications and brand strategy, spanning social media, website management, external communications, thought leadership, and event strategy.Support NYL Ventures internal engagement, communications, presentation, and event within New York Life.Build, evolve, and scale the platform strategy, designing the programs, convenings, and engagement models that deepen relationships across founders, portfolio companies, internal business partners, and the broader innovation ecosystem, and convert those relationships into long-term strategic value.Develop executive-ready reporting, dashboards, thematic briefs and presentations that deliver meaningful insights and compelling narratives to our internal stakeholders.Provide operational support across NYLV, including oversight and project management of key strategic initiatives often with cross functional teamsAnticipate organizational needs, identify opportunities for continuous improvement, and proactively implement scalable solutions that enhance efficiency, collaboration, and organizational effectiveness.Who You Are:You move fluidly between detail and strategy, as comfortable owning the mechanics as shaping the directionYou are a strong writer who thinks in narrative and can find the argument in a pile of raw inputsYou are intellectually honest, quick to update your view, and comfortable being challenged in the roomYou act rather than wait, and you reprioritize without friction when the sequence changes, which it willYou are independently accountable and collectively proud, with no interest in who gets credit and no task considered beneath youWhat You'll Bring:7 to 10 years in strategy, venture capital, innovation, consulting, operations, Chief of Staff, communications, or platform rolesExceptional written and verbal communication, with the range to move from an executive memo to a board deck to a thematic research brief to a founder-facing event narrativeDemonstrated ownership of complex cross-functional initiatives from framing through execution while carrying multiple competing prioritiesStrong business acumen, with a track record of turning data into decision-ready insight through reporting, metrics, dashboards, and executive storytellingProven ability to build relationships and influence at every level, internally and with external partners, without relying on formal authorityExperience building or materially improving operational processes, governance models, and planning frameworksTechnological fluency and genuine curiosity, with data management, data modeling, or design capability a plusReal interest in venture capital, emerging technology, and the startup ecosystem, not just a stated oneBachelor's degree from an accredited college or university.Preferred SkillsPrior experience as a Head of Platform, Chief of Staff, communications lead, or Strategy and Operations leader supporting senior executivesExperience managing brand and external presence inside a large regulated organization, including partnering with corporate communications, legal, and complianceFamiliarity with venture capital operations, portfolio reporting, fund mechanics, or corporate innovation programs.Experience designing founder, investor, or innovation events and running community engagement programs, including working knowledge of CRM and content management tools.Proficiency using AI tools (e.g., ChatGPT, Claude) to accelerate research, synthesize and share information, and improve operational productivityPay TransparencySalary Range: $119,000-$170,000Overtime eligible: ExemptDiscretionary bonus eligible: YesSales bonus eligible: NoActual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.Company OverviewAt New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.Job Requisition ID: 94690Read More