Director, Philanthropy Operations

Memorial Home Services; Springfield (IL); On-site; USD 150,000 - 230,000; Full time

Job summary

Memorial Health in Springfield, IL seeks a Director of Philanthropy Operations to lead its fundraising operations across shared services such as grants, research, planned giving, and donor services. You will drive data-informed decisions and build scalable processes to support system-wide growth.

The role requires major leadership experience in philanthropy, healthcare philanthropy preferred, and a track record of managing diverse teams and budgets in a complex environment.

Qualifications

• Bachelor's degree in Business, Nonprofit Management, Public Administration, or related field.
• Master's degree preferred.

Responsibilities

• Provide strategic and operational leadership for Memorial Health’s philanthropic programs.
• Oversee development operations and shared services: grants management, prospect research, planned giving, communications, data & analytics, donor services and gift processing.
• Drive annual giving and stewardship to maximize fundraising impact.
• Lead and develop managers; build scalable infrastructure across multiple markets.
• Ensure compliance with IRS and state charitable solicitation requirements.

Skills

Development ops

Philanthropy

Nonprofit admin

People leadership

Grants management

Prospect research

Planned giving

Gift processing

Data analytics

Communications

Donor services

Budget management

Executive comms

Change management

Education

Bachelor's degree

Master's degree

Tools

CRM platforms

Fundraising analytics tools

Job description

The Director, Philanthropy Operations provides strategic and operational leadership for Memorial Health’s internal functions, ensuring efficient, compliant and scalable support across all philanthropic programs of the Foundations. This role oversees development operations and shared services such as grants management, prospect research, planned giving, communications, data and analytics, donor services and gift processing, annual giving and stewardship, enabling the organization to maximize fundraising effectiveness and impact.n

Education:

• Bachelor’s degree in Business, Nonprofit Management, Public Administration, or a related field required.
• Master’s degree in a related field preferred.

Experience:

• Minimum of seven (7) years of progressive experience in development/advancement operations, philanthropy, or nonprofit administration required.
• Minimum of five (5) years of progressive people leadership experience, including managing managers and leading multi-functional teams, required.
• Demonstrated experience across multiple development shared-service functions (e.g., grants management, prospect research, planned giving, gift processing/donor services, data & analytics, communications) required.
• Experience working within a healthcare system, hospital foundation, or other complex, multi-site/multi-market philanthropy structure preferred.

Other Knowledge/Skills/Abilities:

• Broad working knowledge of the full development/advancement function, including grants management, prospect research, planned giving, gift processing, donor services, data & analytics, communications, annual giving and stewardship.
• Proven strategic leadership skills, with the ability to build and scale infrastructure, processes and shared services to support system-wide fundraising growth.
• Demonstrated ability to lead, coach and develop managers, building high-performing, service-oriented teams.
• Strong knowledge of donor intent, gift acceptance policies, regulatory compliance (e.g., IRS, state charitable solicitation requirements) and audit standards.
• Fluency with donor/CRM database platforms and fundraising analytics, with the ability to translate data into insights that inform executive and board-level decision-making.
• Strong financial and budget management skills, with experience managing departmental budgets and resource allocation across multiple functions.
• Excellent executive-level communication and presentation skills, with the ability to influence and build consensus across Foundation leadership, market-based teams and system executives.
• Demonstrated change management and continuous improvement skills, with the ability to lead process standardization across a decentralized, multi-market organization.