Director, Pharma Delivery Operations

N-Power Medicine; Redwood City (CA); Hybrid; USD 215,000 - 245,000; Full time

Benefits offered by this job

Equity at hire

401K plan

Discretionary annual bonus

Job summary

N-Power Medicine is seeking a Director, Pharma Delivery Operations to lead a multidisciplinary team responsible for executing sponsored studies and client contracts with operational and regulatory rigor.

The role sits at the intersection of pharma delivery and clinical operations, with portfolio-level accountability and direct partnership with clients; hybrid work in the Bay Area or remote for the right candidate.

Qualifications

• Bachelor's degree required; advanced degree in business, life sciences, or related field preferred.
• 8–12 years of experience in clinical operations, delivery/program management, or client operations within healthcare, life sciences, or clinical research.
• Prior people management experience, including hiring, coaching, and performance management.
• Prior experience managing client interactions and client operations.
• Working knowledge of GCP, IRB processes, and clinical trial regulatory requirements.
• Demonstrated ability to manage complex, multi-stakeholder contracts or studies simultaneously.
• Strong analytical and reporting skills; comfortable building and presenting portfolio-level metrics.
• Excellent written and verbal communication skills, with experience managing client relationships directly.

Responsibilities

• Own the Pharma/Biotech client relationship for an assigned portfolio of contracts, serving as the primary point of escalation for delivery risks.
• Ensure teams fully understand contract scope, timelines, and deliverables, and translate contract terms into executable operational plans.
• Drive on-time, on-budget delivery across the portfolio; proactively identify and resolve risks before they reach the client.
• Partner with sales/business development on renewals, scope changes, and expansion opportunities informed by delivery performance.
• Oversee study operations across assigned NPM-sponsored studies (e.g., site management, protocol adherence, regulatory/IRB coordination, data quality).
• Ensure compliance with GCP, IRB requirements, and applicable regulatory frameworks (e.g., 21 CFR, ICH E6(R3)) across the team's studies.
• Support site-level issue resolution, including protocol deviations, site pauses, and enrollment/delivery target management.
• Coordinate with regulatory, quality, and clinical science functions to keep study conduct audit-ready.

Skills

Analytical skills

Communication skills

People management

Client relationship management

GCP/IRB regulatory knowledge

Education

Bachelor's degree

Tools

Jira

Hubspot

Job description

About N-Power Medicine

N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through Prospective External Control Arms, better integration with clinical practice, and broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster.

Position Overview

N-Power Medicine is hiring a Director, Pharma Delivery Operations to lead a team responsible for the successful execution of NPM-sponsored studies and client contracts. This role sits at the intersection of pharma delivery and clinical operations, owning client relationships and contract performance while ensuring the operational, regulatory, and site-facing rigor needed to run compliant clinical studies. The ideal candidate is a people manager who can lead a team of Pharma Delivery and Clinical Operations staff, hold portfolio-level accountability, and move fluidly between client-facing strategy and clinical operations execution.

This is a hybrid role; Bay Area preferred, remote considered for the right candidate.

Role Objectives and Responsibilities

People Leadership

• Manage, coach, and develop a team of Delivery Operations Managers and/or Clinical Operations Leads, setting clear goals and providing regular performance feedback
• Own hiring, onboarding, and capacity planning for the Delivery Operations team
• Build team-level processes for knowledge sharing, escalation, and cross-coverage across studies
• Represent the team's work and needs to the senior organization leadership

Client & Contract Management (Pharma Delivery)

• Own the Pharma/Biotech client relationship for an assigned portfolio of contracts, serving as the primary point of escalation for delivery risks
• Ensure teams fully understand contract scope, timelines, and deliverables, and translate contract terms into executable operational plans
• Drive on-time, on-budget delivery across the portfolio; proactively identify and resolve risks before they reach the client
• Partner with sales/business development on renewals, scope changes, and expansion opportunities informed by delivery performance

Clinical Operations

• Oversee study operations across assigned NPM-sponsored studies (e.g., site management, protocol adherence, regulatory/IRB coordination, data quality)
• Ensure compliance with GCP, IRB requirements, and applicable regulatory frameworks (e.g., 21 CFR, ICH E6(R3)) across the team's studies
• Support site-level issue resolution, including protocol deviations, site pauses, and enrollment/delivery target management
• Coordinate with regulatory, quality, and clinical science functions to keep study conduct audit-ready

Portfolio & Reporting

• Design and maintain KPI tracking at the study and portfolio level; deliver clear, concise reporting to leadership and clients
• Identify systemic operational gaps or risks across studies and drive process improvements
• Standardize documentation, communication cadences, and escalation pathways across the team's studies

Education, Experience, Behavioral Competencies, & Skills

Required Qualifications

• Bachelor's degree required; advanced degree in business, life sciences, or related field preferred
• 8 - 12 years of experience in clinical operations, delivery/program management, or client operations within healthcare, life sciences, or clinical research
• Prior people management experience, including hiring, coaching, and performance management
• Prior experience managing client interactions and client operations
• Working knowledge of GCP, IRB processes, and clinical trial regulatory requirements
• Demonstrated ability to manage complex, multi-stakeholder contracts or studies simultaneously
• Strong analytical and reporting skills; comfortable building and presenting portfolio-level metrics
• Excellent written and verbal communication skills, with experience managing client relationships directly

Preferred Qualifications

• Experience in a sponsor, CRO, or healthcare technology environment
• Track record scaling operational processes in a high-growth or ambiguous environment
• Familiarity with project management or CRM tools (e.g., Jira, Hubspot, or similar)
• Experience with clinical biospecimen management, imaging, registry, or observational study operations a plus

Travel Requirements

Up to 10% of time required to travel in role (out of 100%)

Pay Information

The expected salary range for this position is $215,000 to $245,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. N-Power Medicine (NPM) offers equity at hire as well as a discretionary annual bonus which may be available based on Company performance. This position is eligible for company benefits.

More About Us

We are a mission-driven, well-funded, rapidly growing company, eager to attract passionate professionals offering a highly attractive compensation package with a balanced and flexible work environment, competitive industry benefits as well as a 401K plan and other great company “perks.”.

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Covid-19 Policy – The Company is committed to providing and maintaining a safe workplace, and to safeguard the health and well-being of our employees, families, visitors, and the community. While vaccination remains one of the most important tools in advancing the health and safety of employees and promoting the efficiency of workplaces, we are now in a different phase of our response when these measures are no longer necessary. We currently do not have mandatory COVID-19 vaccination requirements for our employees and contractors, as the COVID-19 public health emergency has ended. However, there are certain N-Power Medicine employees and contractors who, based on their role, will be required to continue to follow our 2021 COVID-19 vaccination and other requirements as mandated by N-Power Medicine’s partners they serve. We reserve the right to modify or amend our corporate policy at any time.

Applicants must be currently authorized to work in the U.S. on a full-time basis. The Company will not sponsor applicants for work visas.