Director Performance Improvement ER

HCA Healthcare; Fort Lauderdale (FL); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Tuition assistance

Job summary

HCA Healthcare is seeking a Director of ED Process Improvement to drive performance initiatives across Emergency Department operations. You will lead projects, perform analyses, and develop action plans to improve efficiency, patient flow, and cost effectiveness within the East Florida Division.

The role requires strong leadership, collaboration with facility leadership, and ability to manage multiple engagements annually while extracting financial and clinical value from improvement efforts.

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred; relative work experience and/or certifications may substitute.

Responsibilities

• Lead ED process improvement projects and implement best practices.
• Perform operational assessments and analyses to identify efficiency opportunities.
• Develop measurement tools, action plans, and results for ED operations.
• Collaborate with division and facility leadership to deliver timely assessments and results.
• Monitor throughput metrics and analyze variances to identify improvements.

Skills

Process improvement

Healthcare operations

Data analysis

Project management

Communication skills

Education

Bachelor’s degree

Master’s degree preferred

Tools

Excel

Job description

This position is incentive eligible.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Director Performance Improvement ER with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

Summary:

The Director of ED Process Improvement is responsible for the successful implementation of assigned Performance Improvement projects as defined and prioritized by Division and PI leadership. This position plays a key role in division and facility Emergency Department process improvement projects by performing operational assessments and analyses, researching, and identifying/implementing best practices, facilitating groups and teams, managing projects, presenting results and recommendations, and developing measurement tools, to improve HCA operating processes toward greater efficiency and effectiveness. This individual will work directly with division and facility representatives to collaborate and deliver timely and value added assessments, action plans, and results that improve ED operations. This position is critical in achieving targeted objectives in selected ED departments through process, cost and productivity improvements. This position serves as resource/member of the PI division team in the completion of a minimum of 2 traditional facility Performance Improvement engagements on an annual basis.

Responsibilities:

• Assist facility leaders to implement best practices within the ED department and identify clinical improvement and cost-savings initiatives.

• Assess cost-reduction opportunities including:

1. Appropriate administration and management of ED department

2. Assess skill mix opportunities, agency nurse usage, and staffing for ED

3. Identifies facility wide staffing and process opportunities that impact ED throughput

4. Supply, medication, and resource utilization

5. Appropriate assignment of patients being admitted to the facility and use of clinical pathways, pre-printed order sets, and triage care etc.

• Contracts impacted by the emergency department.

• On call physician panel reviews and proper utilization.

• Supply chain optimization and contract buying for specialty units

• Analyzes all aspects of Emergency Services performance for potential improvement opportunities.

• Designs and recommends processes, systems, procedures, and operational changes to increase efficiency and effectiveness.

• Assists in the establishment of operational work measurements and staffing standards.

• Performs monitoring of throughput metrics and analysis of variances.

• Perform data mining and review of financial and clinical data to assess the ED for operational and financial opportunities.

• Use extracted data to quantify the financial impact of ED related cost saving ideas.

• Assist in designing meaningful and realistic action plans for the implementation of process improvement ideas.

• Actively communicate with facility, division, and corporate stakeholders to manage the project expectations and activities.

• Develop, execute, and maintain project work plans for each current project and work directly with the department local leadership and the core team directors.

• Serves as a facilitator, technical advisor, and analyst to hospital management and teams on the use of process improvement tools and techniques, analytical techniques, and statistical applications.

• Actively participates in projects and conversations with Emergency Services-focused peers in other divisions via corporate support structure and contributes to enterprise knowledge bank.

• Support bed management or other improvement efforts adjacent to operations of Emergency Services.

Education:

• Bachelor’s degree required.

• Master’s degree preferred. Relative work experience and/or certifications may substitute.

Qualifications:

• 7+ years professional experience; 4-6 years relevant work experience

• Must be proficient in written and verbal skills

• Experience within healthcare operations preferred

• Travel required to facilities within the EastFlorida Division.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.