Director, People Operations

Contract Services Group (CSG); Brea (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Career growth opportunities

Job summary

Contract Services Group, Inc. in Santa Ana, California, seeks a Director, People Operations to lead Talent Acquisition, guide HR processes, and support operations with workforce matters.

This hands-on leadership role oversees HR actions, employee relations, onboarding, and compliance across locations, partnering with Ops, Compliance, Payroll, Safety, and Workers’ Compensation to ensure consistent People Operations practices.

Qualifications

• Bachelor's degree in HR, Business Administration, Organizational Leadership, or related field.
• 7–10 years of progressive Human Resources experience.
• Experience leading Human Resources professionals across multi-site operations.
• Strong knowledge of California employment law and compliance.
• Willingness to travel to CSG offices as needed.

Responsibilities

• Oversee Talent Acquisition function, including recruiters, TA Lead, and TA Hiring Manager.
• Lead day-to-day People Operations for Operations managers and supervisors.
• Develop and maintain HR processes, SOPs, and documentation.
• Partner with Operations leaders on staffing, performance, and workforce needs.
• Provide guidance on employee relations, onboarding, and payroll coordination.

Skills

Talent Acquisition

HR Leadership

California employment law

Multi-site operations

Education

Bachelor's degree in HR/Business/Org Leadership

Job description

REPORTS TO: Senior Vice President, Human Resources

COMPENSATION: $130,000 -150,000 Exempt Annual

Position Summary

The Director, People Operations is responsible for the day-to-day management and execution of key People Operations functions based out of CSG's Santa Ana office. The position provides leadership and oversight of Talent Acquisition, supports Operations leaders with employee and workforce matters, reviews and approves employee actions, develops Human Resources processes and procedures, and promotes consistent People Operations practices across CSG locations.

This is a hands-on leadership role responsible for both managing People Operations work and completing operational HR responsibilities directly. The Director serves as a day-to-day resource for Operations managers and supervisors, supports the Talent Acquisition team, coordinates with other Human Resources functions, and ensures employee and recruiting actions are appropriately reviewed, documented, and processed.

The Director reports to the Senior Vice President, Human Resources and works closely with Operations, Compliance, Payroll, Safety, Workers' Compensation, and other People Operations team members.

Talent Acquisition Management & Recruiting Operations

• Manage the day-to-day Talent Acquisition function, including oversight of recruiters, the TA Lead, and TA Hiring Manager.


• Provide direction, coaching, and problem-solving support regarding recruiting priorities, candidate management, documentation, and hiring-manager communication.


• Review recruiting workloads, open positions, and hiring needs and establish priorities based on operational requirements.


• Review and approve job requisitions and submissions for high-volume Operations and corporate/professional positions before posting.


• Partner with Operations leaders and hiring managers to clarify staffing needs, position requirements, candidate qualifications, and recruiting priorities.


• Support recruiting for corporate and leadership positions, including candidate review, screening, and coordination with hiring leaders.


• Develop and update job descriptions, phone-screen guides, interview questions, recruiting procedures, tools, and SOPs to support consistent candidate evaluation and accountability.

Daily Operations & Employee Support

• Serve as a daily Human Resources resource for Operations managers, supervisors, and leaders regarding employee and workforce issues.


• Respond to employee performance, attendance, conduct, policy, documentation, staffing, and other day-to-day workforce matters.


• Provide practical guidance on appropriate next steps and required Human Resources processes.


• Review employee situations to determine whether additional Human Resources, Compliance, Payroll, Safety, Workers' Compensation, or leadership involvement is required.


• Help ensure managers and supervisors follow established policies, documentation requirements, and People Operations procedures, and follow up on outstanding matters as needed.

Employee Actions & HR Administration

• Review and approve employee transfers, pay-rate changes, termination requests, and related personnel actions.


• Confirm employee actions contain appropriate documentation, approvals, and business justification before finalization.


• Coordinate with Payroll, Compliance, Operations, and other departments when employee changes require additional review or processing.


• Identify incomplete or inconsistent submissions and work with the appropriate manager or department to resolve them.


• Oversee recruiting-to-onboarding processes and help ensure new hires transition appropriately from candidate selection through pre-employment and onboarding.


• Review and improve new-hire processes, documentation, checklists, and procedures.


• Partner with Compliance and other People Operations team members to review and update New Hire Orientation materials.


• Conduct New Hire Orientation when needed, including support for employees in Nevada and other CSG locations.


• Develop manager onboarding resources, pre-start checklists, and tools to improve new-hire readiness and first-day experience.

People Operations Procedures, Training & Process Improvement

• Develop, document, and maintain People Operations and Talent Acquisition SOPs, procedures, tools, forms, checklists, interview guides, and other resources.


• Train People Operations team members on Human Resources procedures, policies, systems, documentation standards, and day-to-day HR practices.


• Provide HR fundamentals and process training to team members assuming new or expanded People Operations responsibilities.


• Review existing processes and identify opportunities to improve organization, consistency, accountability, ownership, and follow-through.


• Provide day-to-day leadership, coaching, and support to assigned People Operations and Talent Acquisition team members.


• Establish expectations, priorities, and accountability for assigned work.


• Mentor employees taking on new Human Resources responsibilities and provide practical training on policies, procedures, systems, and HR fundamentals.


• Support the SVP, Human Resources in implementing People Operations priorities and departmental initiatives.

Cross-Functional Support

• Work closely with Compliance on employment requirements, policy updates, onboarding requirements, and other workforce matters.


• Coordinate with Payroll regarding pay changes, employee status changes, terminations, and other personnel transactions.


• Partner with Operations leadership regarding staffing, employee actions, performance concerns, and workforce needs.


• Work with Safety and Workers' Compensation when employee matters overlap with workplace injuries, safety requirements, and related processes.


• Escalate significant employee, compliance, operational, or organizational concerns to the SVP, Human Resources when appropriate.

Employee Relations & Case Management Oversight

• Provide oversight of the Employee Relations and case management function to support consistent, timely, and appropriate handling of employee matters.


• Provide leadership, coaching, and training to the Director, Employee Relations regarding employee relations processes, case management, documentation standards, policies, and People Operations practices.


• Provide guidance on complex or escalated employee relations matters and monitor case management practices for appropriate documentation, follow-through, organization, and closure.


• Partner with the Director, Employee Relations to identify process improvements, training needs, and opportunities to strengthen consistency.


• Escalate significant employee relations, compliance, or organizational risk matters to the SVP, Human Resources and other appropriate leadership as needed.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field, or equivalent combination of education and experience.


• Seven (7) to ten (10) years of progressive Human Resources experience, including HR Business Partner, People Operations, Talent Acquisition, or generalist leadership experience.


• Experience leading Human Resources professionals and supporting multi-site, field-based, or geographically dispersed operations.


• Broad Human Resources experience including workforce planning, recruitment, employee relations, performance management, employee engagement, retention, compliance, and leadership coaching.


• Strong working knowledge of California employment law and experience supporting HR requirements across multiple jurisdictions preferred.


• Experience partnering directly with Operations leaders and managers in a fast-paced, service-oriented environment.


• Strong communication, judgment, organization, problem-solving, coaching, and relationship-building skills.


• Experience using HR metrics and workforce data to identify trends and support decision-making.


• Valid driver's license and ability to travel regularly to CSG offices, client locations, and operating regions.

Preferred

• Experience within janitorial, facilities services, hospitality, staffing, environmental services, or another multi-site service industry.


• Experience supporting large hourly employee populations and client-based operations.

Physical & Travel Requirements

• Regular travel throughout California and periodic travel to CSG operations in other states based on business needs.


• Ability to maintain a meaningful field presence at client locations and operating sites.


• Occasional overnight travel may be required.


• Effectively communicate with employees, management, clients, and business partners in field, office, and virtual environments.

CSG offers a competitive compensation package based on experience, qualifications, internal equity, and other job-related factors. This position is eligible for participation in the company's annual bonus program and CSG's comprehensive benefits program, including medical, dental, and vision benefits, paid time off, paid holidays, 401(k), and opportunities for professional growth and career advancement.

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation, business needs, or other reasons. This job description does not list all duties of the position. Employees may be asked to perform other duties as assigned.

Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.