Director, People & Culture
SoftWriters, Inc.
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Benefits offered by this job
Job summary
SoftWriters, Inc. is seeking a transformational Director, People & Culture to lead the People & Culture function in Pittsburgh. You will shape culture, drive organizational effectiveness, and partner with leaders to achieve business outcomes through people, processes, and technology.
You'll oversee HR operations, talent processes, and enablement tech, while guiding AI-enabled workforce initiatives and change management across the organization.
Qualifications
- 10-12 years of progressive Human Resources experience.
- 5-7 years of HR leadership experience at Manager/Director level.
- Experience leading organizational change and technology-enabled initiatives.
- Strong ability to influence senior leaders and drive change.
- Experience building high-performing teams with accountability.
Responsibilities
- Oversee People & Culture programs, talent processes, HR operations, and enabling tech.
- Lead performance management, learning, and leadership development initiatives.
- Ensure compliance with employment laws and maintain policies and handbook.
- Coach leaders on accountability, feedback, and metrics-driven outcomes.
- Drive AI-enabled workforce transformation and cross-functional collaboration.
Skills
Education
Tools
Job description
Job Category: Human Resources
Requisition Number:DIREC018848
More than a technology company.
SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.
We're seeking a transformational Director, People & Culture to help shape the future of our organization through high-performance leadership, accountability, and AI-enabled workforce transformation. This highly visible leader will serve as a trusted advisor, coach, and change catalyst, partnering with leaders across the business to strengthen culture, accelerate organizational effectiveness, and drive meaningful business outcomes through people, process, and technology.
As a player-coach, you'll oversee key People & Culture programs, talent processes, HR operations, and enabling technologies while helping our workforce embrace AI-native ways of working. Approximately 20% of this role will be dedicated to supporting organizational AI enablement efforts and workforce transformation initiatives.
Location: Pittsburgh, PA (North Shore) - Hybrid (Core office days: Tuesday, Wednesday, Thursday)
Reports to: VP, People & Culture
- Champion a culture of ownership and accountability, partnering with leaders to set clear expectations and performance standards.
- Upskilling and coaching leaders on performance management, feedback, and accountability conversations build the practices and communication rhythms that make high performance sustainable.
- Own the employee engagement strategy end-to-end: survey administration, results analysis, and action planning that translates insight into measurable improvements in ownership and execution.
- Serve as a visible champion for AI-native ways of working, dedicating approximately 20% of capacity to the AI Enablement Team.
- Lead AI Hackathon Sprints and capability-building initiatives that challenge and empower teams to re-imagine workflows and processes through an AI-first lens.
- Coach leaders and employees on practical AI applications that improve efficiency, decision-making, and innovation, driving adoption through effective change management.
- Partner across the business to identify and implement opportunities for AI-enabled transformation.
- Lead and continuously improve performance management, talent management, and learning & development programs that build leadership and organizational capability.
- Guide leaders through employee relations matters and complex people issues.
- Oversee HR systems and technology platforms (UKG, Lattice, SharePoint, Microsoft 365, and emerging AI tools), leveraging workforce and people analytics to inform decisions.
- Ensure compliance with employment laws and maintain company policies and the employee handbook.
Core Competencies
- Creates clarity around expectations and ownership; holds self and others to commitments.
- Navigates difficult conversations with courage and consistency.
- Translates goals into measurable actions and outcomes.
- Models AI-native ways of working and coaches others to use AI effectively and responsibly.
- Continuously explores new technologies, with a focus on fundamentally improving work — not simply automating it.
- Builds trust and credibility across all levels of the organization.
- Leads through change, ambiguity, and complexity, aligning people strategy with business priorities.
- Uses data, technology, and sound judgment to make informed decisions.
- Demonstrates emotional intelligence, adaptability, integrity, and professionalism.
- 10-12 years of progressive Human Resources experience.
- 5-7 years of HR leadership experience at the Manager, Director, or equivalent level.
- Demonstrated success leading organizational change, workforce transformation, and technology-enabled initiatives.
- Strong ability to influence senior leaders and drive change across complex organizations.
- Experience building high-performing teams and fostering a culture of accountability and continuous improvement.
- Bachelor's degree in Human Resources, Business, Psychology, or a related field.
- Master's degree in a related discipline.
- Experience leveraging HR technology, workforce analytics, and AI-enabled tools.
- Experience leading AI adoption, digital transformation, or future-of-work initiatives.
- Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, ATD, or equivalent.
- Relentless Accountability:Creates clarity around expectations, ownership, and results while holding self and others accountable.
- AI-Native Leadership:Models effective and responsible AI usage while helping others embrace emerging technologies.
- Strategic People Leadership:Builds trust, influences change, and aligns people strategies with business priorities.
- Data-Driven Decision Making:Uses workforce insights, technology, and sound judgment to guide decisions.
- Emotional Intelligence:Leads with integrity, adaptability, professionalism, and strong interpersonal skills.
Help shape the employee experience and organizational culture that supports innovation, growth, and improved patient outcomes.
Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.
Consistently voted one of the best places to work in Pittsburgh.
- Hybrid work environment
- Remote-Work Bank for added flexibility
- Paid parking provided
- PTO day on your birthday
- Floating holidays
- 401(k) with company match
- 100% paid parental leave
- Medical, dental, and vision coverage
- Life and disability insurance
- Continuous learning and upskilling
- Cross-functional collaboration
- Innovators, Thought Leaders, Teachers:We invest in growth and encourage learning at every level.
- Accountability and Ownership:We take initiative, own outcomes, and celebrate results.
- Customer-Centric:Everything we do supports the pharmacies and patients we serve.
- Unyielding Integrity:We make ethical decisions and lead with transparency.
- One Team, Family Spirit:We win together through collaboration, trust, and mutual respect.
Note:This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office. Relocation assistance is not provided.
SoftWriters, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, age, disability, genetic information, veteran status, or any other legally protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals withDisabilities
The contractor will not discharge or in any other manner discriminate... 41 CFR 60-1.35(c).
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