Director, People Business Partnership

imprint; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Imprint is seeking a trusted people partner to align leaders with strategy, establish clear expectations, and coach managers to deliver exceptional results. You will help ensure every seat stays extraordinary by building teams where every role matters.

You'll partner with executives, define strong management standards, and use data to guide talent initiatives, career paths, and organizational changes across the company.

Qualifications

• 7–10+ years of HR experience
• experience coaching leaders with evidence-based feedback

Responsibilities

• Shape the decisions that shape the business by partnering with executives and leaders.
• Build high-performing teams by setting clear expectations and coaching managers with data-driven feedback.
• Lead change management and organizational design efforts with cross-functional partners.

Skills

HR leadership

Job description

Who We Are

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com , H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow.

If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

About the Role

Your core mandate is to help make Imprint, person for person, the most extraordinary group of builders anyone will ever have the privilege to work alongside and ensure every seat stays extraordinary.As a trusted people partner to leaders across the business, you'll build teams where every role matters and people can do the best work of their careers. At the heart of that mission: making Imprint the home of the best managers people will ever work for.You'll set a high bar and help leaders meet it through clear expectations, honest feedback, and evidence-based coaching. This is hands-on, heart-in work: asking brave questions, challenging decisions, and helping leaders build teams that achieve extraordinary things-and grow stronger along the way.

The Opportunity

Shape the decisions that shape the business. Partner with executives as a trusted advisor who knows their teams, plans, and pressure points as well as they do. Anticipate needs before they become problems and challenge people decisions with evidence.

Make Imprint the home of the best leaders. Hold the bar for management. Ensure that every employee at Imprint has the best manager of their career. Define clear expectations for what great management looks like here and give managers the coaching, tools, data, and tight feedback loops that show them at any moment where they need to get stronger. Combine employee feedback, team outcomes, and people data to identify where leaders need support or intervention

Make clarity and feedback an everyday experience. Help managers translate company priorities into clear individual expectations and observable standards of great work. Build a rhythm of meaningful check-ins, timely recognition, and direct, actionable feedback so employees always know where they stand. Make performance reviews a useful reflection of ongoing conversations, not the first time someone hears how they are doing.

Turn strong performance into extraordinary growth. Help managers turn real work into meaningful development through stretch opportunities, coaching, and clear career conversations. Partner on career frameworks, succession, and internal mobility so employees can see a future at Imprint and leaders build the next generation of talent, not just deliver the next milestone.

Build teams that sustain extraordinary performance. Help leaders build the conditions for ambitious work that people can sustain. Surface overloaded teams, conflicting priorities, and single points of failure early. Coach managers to make explicit trade-offs about what to do, what to stop, and what to resource differently, so success comes from focus, strong systems, and growing capability, not recurring heroics.

Shape how Imprint is built to grow. Partner with leaders and Finance on team structures, spans and layers, and organizational changes. Establish a consistent planning framework so teams are adequately staffed for major partner launches.

Lead the company through change. Partner with executives to plan and execute major transitions, including reorgs, pivots, and shifts in strategy. Own the change management and communication plans, equip managers to lead their teams through each move, and measure whether the change landed.

Leverage people data to drive real change. Use exit interviews, engagement surveys, and workforce data to identify root causes, recommend action, and measure results.

Be the standard for fairness. Handle complex employee relations matters and investigations with discretion, sound judgment, consistent standards, and appropriate legal partnership across California, New York, and other states.

What You’ll Bring

7-10+ years of HR experience , including significant experie