Director, PDS Projects

Jones Lang LaSalle Incorporated; Dallas, Fort Worth (TX, TX); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with matching company/cony

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through 2

Job summary

Jones Lang LaSalle Incorporated is seeking a Project Manager/Senior Project Manager – Warranty Advisor to oversee complex post-construction warranty claims and act as the primary client representative throughout the warranty lifecycle.

The role requires handling warranty transitions, coordinating with cross-functional teams, and driving improvements across stakeholders and project teams. Remote work is available with travel as needed.

Qualifications

• Bachelor’s degree in Construction Management, Project Management, Engineering, Architecture, Business, or equivalent experience.
• 5+ years of experience in facilities management, construction management, or a related field with a focus on post-construction quality assurance or warranty management.
• Familiarity with commercial building systems and construction processes.
• Strong project management, problem-solving, and root cause analysis skills.
• Experience managing contractors and vendors while ensuring compliance with client standards.
• Ability to read and mark up construction drawings.
• Proficiency in Microsoft Office, Smartsheet, PlanGrid/Forma, and Bluebeam.
• Strong verbal and written communication skills with the ability to manage stakeholder relationships effectively.
• Ability to work independently with strong organization and time management skills.
• Detail‑oriented, proactive, and adaptable in a fast‑paced environment.

Responsibilities

• Represent Facilities Management during project warranty transitions.
• Manage warranty support activities from transition through warranty expiration.
• Serve as the primary point of contact for complex post-construction warranty escalations.
• Escalate and resolve urgent warranty-related issues in collaboration with internal and external stakeholders.
• Collaborate with Design, Engineering, Construction, and Vendor teams to develop corrective solutions.
• Lead communication and coordination among clients, regional teams, contractors, vendors, and project managers to drive successful outcomes.
• Conduct on-site and virtual meetings to address warranty issues based on scope and complexity.
• Analyze root causes of claims to identify recurring defects, trends, and systemic issues.
• Monitor claim metrics and support continuous process improvement initiatives.
• Ensure compliance with client standards, policies, and contractual requirements.
• Build and maintain strong client and stakeholder relationships through proactive communication and attention to detail.
• Manage multiple priorities independently while maintaining high service levels and responsiveness.

Skills

Project management

Communication

Warranty management

Construction knowledge

Vendor management

Drawings reading

MS Office

Smartsheet

PlanGrid

Bluebeam

Education

Bachelor's degree in Construction Management or related field

Tools

PlanGrid/Forma

Bluebeam

Smartsheet

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary

JLL is looking for a Project Manager/Senior Project Manager – Warranty Advisor to oversee complex post-construction warranty claims and serve as the primary client representative throughout the warranty lifecycle. This client-facing role partners closely with Reinvestment teams, Facilities & Maintenance Consultants, Lead Advisors, and General Contractors to resolve issues, improve operational outcomes, and ensure seamless post-construction experience. The Warranty Advisor will support projects from warranty transition through warranty expiration while driving effective communication, issue resolution, and process improvements across multiple stakeholders and project teams.

Key Responsibilities

• Represent Facilities Management during project warranty transitions.
• Manage warranty support activities from transition through warranty expiration.
• Serve as the primary point of contact for complex post-construction warranty escalations.
• Escalate and resolve urgent warranty-related issues in collaboration with internal and external stakeholders.
• Collaborate with Design, Engineering, Construction, and Vendor teams to develop corrective solutions.
• Lead communication and coordination among clients, regional teams, contractors, vendors, and project managers to drive successful outcomes.
• Conduct on-site and virtual meetings to address warranty issues based on scope and complexity.
• Analyze root causes of claims to identify recurring defects, trends, and systemic issues.
• Monitor claim metrics and support continuous process improvement initiatives.
• Ensure compliance with client standards, policies, and contractual requirements.
• Build and maintain strong client and stakeholder relationships through proactive communication and attention to detail.
• Manage multiple priorities independently while maintaining high service levels and responsiveness.

Qualifications

• Bachelor’s degree in Construction Management, Project Management, Engineering, Architecture, Business, or equivalent experience.
• 5+ years of experience in facilities management, construction management, or a related field with a focus on post-construction quality assurance or warranty management.
• Familiarity with commercial building systems and construction processes.
• Strong project management, problem-solving, and root cause analysis skills.
• Experience managing contractors and vendors while ensuring compliance with client standards.
• Ability to read and mark up construction drawings.
• Proficiency in Microsoft Office, Smartsheet, PlanGrid/Forma, and Bluebeam.
• Strong verbal and written communication skills with the ability to manage stakeholder relationships effectively.
• Ability to work independently with strong organization and time management skills.
• Detail‑oriented, proactive, and adaptable in a fast‑paced environment.

Expected compensation for this position: 90,000.00 – 115,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote – Atlanta, GA, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Los Angeles, CA

Personalized Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Willingness to travel up to 40%.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.