Director, PBCA Services

Nhcinc; Atlanta (GA); On-site; USD 100,000 - 171,000; Full time

Benefits offered by this job

Health benefits and retirement savings

Paid leave and holidays

Career advancement opportunities

Job summary

National Housing Compliance (NHC) is seeking a Director of PBCA Services in Georgia to lead the PBCA program operations, ensuring HUD contract administration, voucher processing, and MORs are performed with accuracy and compliance.

You will align teams, optimize workflows, and drive automation initiatives while maintaining regulatory alignment and high-quality service delivery to housing partners and HUD representatives.

Qualifications

• Bachelor's degree required or equivalent with relevant housing management focus.
• Advanced degree or professional certification preferred.
• 8–10 years of HUD housing program administration and PBCA operations experience.
• Strong knowledge of HUD contract administration functions and regulatory requirements.
• Experience leading multidisciplinary operational teams and managing budgets.

Responsibilities

• Direct day-to-day PBCA program operations including voucher processing and HAP administration.
• Lead operational managers and teams to ensure consistent service delivery and accountability.
• Oversee PBCA budgets, resource allocation, and alignment with contractual objectives.
• Set priorities, performance expectations, and measurable outcomes.
• Ensure timely HUD contract deliverables and reporting.
• Identify challenges and implement corrective actions for program improvement.
• Administer HAP contracts, voucher payments, renewals, and MORs.
• Coordinate regulatory updates and HUD guidance implementation.
• Monitor KPIs and ensure audit readiness and compliance.
• Lead standardization and tech-enabled process improvements across PBCA.
• Provide executive updates and stakeholder communications.

Skills

PBCA operations

HUD contract administration

Regulatory compliance

Budget management

Leadership

Process improvement

Stakeholder management

Education

Bachelor's Degree in Business Administration, Public Administration, Real Estate, Housing Management, or a related field

Job description

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Asset Management - GA Senior Management

4 days ago Requisition ID: 1063

Salary Range: $100,428.00 To $170,727.00 Annually

The Director, PBCA Services provides leadership and operational oversight of National Housing Compliance's Performance-Based Contract Administration (PBCA) program, ensuring the effective delivery of HUD contract administration services, including voucher processing, Housing Assistance Payment (HAP) contract administration, rent adjustments, Management and Occupancy Reviews (MORs), compliance monitoring, and quality assurance.

The Director leads multiple operational teams and is responsible for strengthening program performance, ensuring regulatory compliance, standardizing business processes, and promoting operational efficiency and accountability. Working collaboratively with executive leadership and department managers, this position drives continuous improvement, supports organizational priorities, represents NHC and engages with external stakeholders to foster strategic relationships, and ensures high-quality service delivery to property owners, management agents, HUD representatives, and housing partners.

A key priority of this position is assessing existing operations, aligning teams and workflows, identifying opportunities for automation and process improvement, and executing a structured operational integration and transition strategy.

Essential Duties and Responsibilities

PBCA Program Leadership and Operational Oversight

• Direct the day-to-day operations of PBCA program services, including voucher processing, HAP contract administration, contract renewals, rent adjustments, MORs, and compliance monitoring.
• Provide leadership and direction to operational managers and program teams to ensure consistent service delivery and accountability.
• Oversee the development, management, and monitoring of PBCA operational budgets, ensuring effective resource allocation, fiscal accountability, and alignment with contractual requirements and organizational financial objectives.
• Establish operational priorities, performance expectations, and measurable outcomes aligned with organizational objectives.
• Ensure timely and accurate completion of HUD contract deliverables and reporting requirements.
• Identify operational challenges and implement corrective measures to improve program effectiveness.

Program Administration and Regulatory Compliance

• Oversee the administration and processing of HAP contracts, voucher payments, contract renewals, and rent adjustments, management & occupancy reviews, and resident concerns.
• Ensure compliance with HUD Section 8 regulations, PBCA contractual requirements, and applicable policies and procedures.
• Provide operational guidance and technical direction to program managers and staff regarding HUD regulatory requirements.
• Monitor regulatory changes and coordinate implementation of updated HUD guidance and procedures.
• Collaborate with program leadership to address complex compliance matters, operational concerns, and escalated issues.
• Coordinate operational resources and support the implementation and processing of new business opportunities to ensure successful integration into operations.

Operational Performance and Quality Assurance

• Establish and monitor key performance indicators (KPIs) to evaluate program efficiency, accuracy, timeliness, and compliance.
• Oversee the development and implementation of quality assurance practices, internal controls, and performance monitoring procedures.
• Analyze operational data, identify trends, and recommend improvements to strengthen program outcomes.
• Ensure timely resolution of quality concerns, performance deficiencies, and compliance findings.
• Support audit readiness and ongoing compliance with HUD performance standards.

Process Improvement, Standardization, and Technology

• Evaluate existing operational workflows, systems, and procedures to identify opportunities for improvement.
• Lead initiatives to standardize processes and strengthen consistency across PBCA service functions.
• Identify opportunities to leverage technology, automation, and reporting tools to improve operational efficiency and accuracy.
• Collaborate with internal stakeholders to implement process enhancements and support effective change management.
• Develop and maintain operational procedures, documentation, and performance reporting practices.

Team Leadership and Organizational Alignment

• Provide leadership, coaching, and performance management to assigned operational teams.
• Promote collaboration, accountability, professional development, and continuous improvement.
• Evaluate staffing structures, workloads, and resource allocation to support operational effectiveness.
• Partner with Human Resources and executive leadership to address workforce planning, employee development, and succession needs.
• Foster a customer-focused culture emphasizing responsiveness, professionalism, accuracy, and service excellence.

Stakeholder Relations and Executive Collaboration

• Maintain effective working relationships with HUD representatives, property owners, management agents, and housing partners.
• Collaborate with executive leadership to align PBCA operations with organizational priorities and strategic initiatives.
• Support the resolution of escalated customer concerns and complex program issues.
• Provide operational updates, performance reports, and recommendations to executive leadership.
• Represent the organization in program-related meetings, operational discussions, and stakeholder engagements as appropriate.
• Proactively engage with external stakeholders and industry partners to strengthen strategic relationships and identify new business opportunities.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Public Administration, Real Estate, Housing Management, or a related field required.
• Advanced degree or relevant professional certification in housing management, public administration, business administration, or a related discipline preferred.
• Minimum of 8–10 years of progressively responsible experience in HUD housing program administration, Performance-Based Contract Administration (PBCA) operations, or affordable housing compliance, with demonstrated responsibility for operational oversight and program execution.
• Comprehensive knowledge of HUD contract administration functions, including contract renewals, rent adjustments, Management and Occupancy Reviews (MORs), resident complaint resolution, voucher processing, special claims, and program quality assurance.
• Proven success leading and supervising multidisciplinary operational teams, establishing performance expectations, managing service delivery, and ensuring accountability for contractual requirements, operational objectives, and regulatory compliance.
• Demonstrated ability to oversee program performance, manage operational budgets and resources, monitor key performance indicators (KPIs), and implement corrective actions to improve efficiency, accuracy, and service delivery.
• Experience establishing and maintaining quality assurance programs, internal controls, compliance monitoring practices, and operational performance standards to support program integrity and audit readiness.
• Demonstrated success directing operational transitions, integrating business functions, standardizing workflows, and implementing technology-enabled solutions to strengthen productivity, consistency, and organizational effectiveness.
• Proven ability to assess operational challenges, establish priorities, optimize staffing and resource allocation, and execute sustainable process improvements across multiple PBCA service functions.
• Experience collaborating with HUD representatives, housing providers, property management companies, and affordable housing stakeholders to resolve complex operational matters, strengthen partnerships, and ensure responsive, compliant service delivery.

Join an organization committed to supporting affordable housing, strengthening regulatory compliance, and delivering quality service to housing partners and communities. NHC has been certified three years in a row as a Great Place to Work. We offer an opportunity to contribute to meaningful work while collaborating with experienced professionals in the affordable housing industry.

We Offer

• Competitive health and wellness benefits and retirement savings opportunities.
• Paid leave and holidays to support work-life balance.
• Opportunities for continuous learning, skill enhancement, and opportunity for career advancement.