Director Payments Product Management

Discover Financial Services, Inc.; Riverwoods (IL); On-site; USD 177,000 - 271,000; Full time

Job summary

Join a forward-thinking company where you can drive product strategy and make a significant impact in the digital banking and payments sector. In this role, you'll take ownership of product vision and collaborate with diverse teams to enhance user experiences. Your expertise will help shape the future of payments, ensuring alignment with industry standards while delivering exceptional value to customers. This is an exciting opportunity to contribute to a culture that values innovation and accountability, all while working in a dynamic and supportive environment. If you're ready to take your career to the next level, this role is for you.

Benefits

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

Short and Long Term Disability Insurance

Life Insurance

Recognition Program

Education Assistance

Commuter Benefits

Employee Stock Purchase Plan

Qualifications

• 12+ years in product development and management in financial services.
• Experience in developing product strategies and executing market delivery.

Responsibilities

• Drive product strategy and roadmap for Payments products.
• Collaborate with cross-functional teams to enhance user experience.

Skills

Product Development

Product Management

Financial Services

Agile Methodologies

Risk Management

Strategic Planning

Education

Bachelor's in Business Administration

Master's in Marketing

Master's in Business Administration

Tools

APIs Development

Job description

In-Office: Riverwoods, Illinois; Phoenix, Arizona

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
Drives product strategy and roadmap across a portfolio of Payments products, building and scaling value added products. End-to-end ownership of product vision in a fast-paced agile environment. Plan, direct, and guide activities to create new products, services and platforms following product development lifecycle principles. Leads an organization of product teams responsible for the product including management of critical use cases and programs, defining product features and policies, and delivering optimal user experiences. Evolve dispute and chargeback rules for the Discover Network to ensure it is aligned with industry standards. Develop capabilities to modernize dispute processing for the Discover Network to ensure interoperability and reduce costs.

Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

How You'll Do It

Develops strategic product road maps for a broad range of critical products. Owns product strategies and contributes to the development of Payments business goals. Responsible for prioritization of the product roadmaps while balancing trade-offs for effective and scaled market delivery, in support of market needs and business goals. Drives customer value through well-defined products. Collaborate internally within Payments to ensure products are aligned with and support overall Payments goals.

Influences and makes decisions to ensure work is prioritized and completed in the most value-added order. Partners with technology and cross-functional business stakeholders to set, prioritize, and deliver shared business goals. Primary stakeholders within domain value stream can span across multiple stakeholder organizations.

Leverages trust with peers and partners across multiple functions to ensure continued product development with minimal issues. Work with internal and external partners to enhance products, improve the user experience and drive business value for our customers. Cultivate and influence best practices among partners in all aspects of product management.

Sets, articulates and rallies a cross-functional set of stakeholders around a vision. Build and maintain a culture of accountability and ownership in support of Products and the operating model.

Leverages knowledge of the market to proactively identify opportunities. Looks ahead to anticipate changes in marketplace, regulatory, and business needs and incorporate into product roadmaps. Evaluate new product opportunities and bring forward proposals to expand capabilities aligned with business strategy. Work collaboratively with internal and external stakeholders to understand business, data, and product needs. Evaluates market and competitive trends and assesses regulatory and compliance impacts on product feature sets and policies.

Creates and execute a dispute rules roadmap to ensure Discover Network rules are stay generally aligned with industry standards.

Work with key stakeholders (Platform owner, Operations etc.) to implement the rules and ensure operational readiness.

Develop APIs for issuers and acquirers to connect to the Discover Network for dispute processing.

Qualifications You'll Need
Minimum Requirements

Bachelors Business Administration and Management

12+ years Product development, product management, technical product development, financial services, marketing or related

In Lieu of Education Experience

15+ years Product development, product management, technical product development, financial services, marketing or related

Preferred Requirements

Masters Marketing

Masters Business Administration and Management

• 10+ years in the disputes, fraud and chargeback space in developing and executing product strategies and rules/policies, bringing products to market, developing external partnerships and engaging with industry groups

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

No required movement about the work environment to complete the major responsibilities of the job.

Primarily performed indoors in an office setting.

Ability to operate office equipment such as but limited to computer, telephone, printer and calculator

Ability to communicate verbally and in written form

Up to 20% travel

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on May-13-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
Drives product strategy and roadmap across a portfolio of Payments products, building and scaling value added products. End-to-end ownership of product vision in a fast-paced agile environment. Plan, direct, and guide activities to create new products, services and platforms following product development lifecycle principles. Leads an organization of product teams responsible for the product including management of critical use cases and programs, defining product features and policies, and delivering optimal user experiences. Evolve dispute and chargeback rules for the Discover Network to ensure it is aligned with industry standards. Develop capabilities to modernize dispute processing for the Discover Network to ensure interoperability and reduce costs.

Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

How You'll Do It

• Develops strategic product road maps for a broad range of critical products. Owns product strategies and contributes to the development of Payments business goals. Responsible for prioritization of the product roadmaps while balancing trade-offs for effective and scaled market delivery, in support of market needs and business goals. Drives customer value through well-defined products. Collaborate internally within Payments to ensure products are aligned with and support overall Payments goals.

• Influences and makes decisions to ensure work is prioritized and completed in the most value-added order. Partners with technology and cross-functional business stakeholders to set, prioritize, and deliver shared business goals. Primary stakeholders within domain value stream can span across multiple stakeholder organizations.

• Leverages trust with peers and partners across multiple functions to ensure continued product development with minimal issues. Work with internal and external partners to enhance products, improve the user experience and drive business value for our customers. Cultivate and influence best practices among partners in all aspects of product management.

• Sets, articulates and rallies a cross-functional set of stakeholders around a vision. Build and maintain a culture of accountability and ownership in support of Products and the operating model.

• Leverages knowledge of the market to proactively identify opportunities. Looks ahead to anticipate changes in marketplace, regulatory, and business needs and incorporate into product roadmaps. Evaluate new product opportunities and bring forward proposals to expand capabilities aligned with business strategy. Work collaboratively with internal and external stakeholders to understand business, data, and product needs. Evaluates market and competitive trends and assesses regulatory and compliance impacts on product feature sets and policies.

• Creates and execute a dispute rules roadmap to ensure Discover Network rules are stay generally aligned with industry standards.

• Work with key stakeholders (Platform owner, Operations etc.) to implement the rules and ensure operational readiness.

• Develop APIs for issuers and acquirers to connect to the Discover Network for dispute processing.

Qualifications You'll Need
Minimum Requirements

• Bachelors Marketing

• Bachelors Business Administration and Management

• 12+ years Product development, product management, technical product development, financial services, marketing or related

In Lieu of Education Experience

• 15+ years Product development, product management, technical product development, financial services, marketing or related

Preferred Requirements

• Masters Marketing

• Masters Business Administration and Management

• 10+ years in the disputes, fraud and chargeback space in developing and executing product strategies and rules/policies, bringing products to market, developing external partnerships and engaging with industry groups

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but limited to computer, telephone, printer and calculator

• Ability to communicate verbally and in written form

• Up to 20% travel

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on May-13-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $177,500.00 to $270,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [e-mail] .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance ).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.

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IN-OFFICE: RIVERWOODS, ILLINOIS + 1 MORE LOCATION