Director, Payments

Vetsource in; Portland (OR); Remote; USD 163,000 - 200,000; Full time

Job summary

Join a forward-thinking company as the Director of Payments, where you'll lead the charge in optimizing payment strategies for the veterinary industry. This full-time remote role offers the chance to innovate in payment technologies and enhance customer experiences while managing vendor relationships and ensuring compliance with industry regulations. If you are passionate about making a difference in pet healthcare and thrive in an inclusive environment, this opportunity is perfect for you. Embrace a culture that values diversity and encourages you to apply even if you don't meet every single requirement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Pet Insurance

Paid Time Off (PTO)

Retirement Savings Plan (401k)

Paid Parental Leave

Flexible Scheduling

Fun Company Events

Qualifications

• 10+ years of experience in payments, fintech, or e-commerce.
• 5+ years of management experience leading high-performing teams.

Responsibilities

• Develop and execute a comprehensive payments strategy.
• Oversee end-to-end payment operations ensuring seamless transactions.

Skills

Payments Strategy

Vendor Management

Fraud Prevention

Negotiation Skills

Analytical Skills

Education

Bachelor's degree in Finance

Equivalent related work experience

Tools

Payment Gateways

Fraud Prevention Tools

Job description

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we're constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR
Director, Payments

The Director, Payments will be responsible for leading and optimizing the company's payments strategy, ensuring a smooth and efficient transaction experience for customers, veterinary clinics, and partners. This role will oversee payment operations, manage vendor relationships, enhance fraud prevention strategies, and drive innovation in payment technologies to support business growth.

This is a full-time, remote position.

WHAT YOU'LL DO

Develop and execute a comprehensive payments strategy aligned with the company's business objectives

Drive the architecture, execution, go-to market strategy, and delivery of a payment processing solution for the veterinary industry

Oversee end-to-end payment operations, ensuring seamless transactions for customers and partners

Manage vendor relationships including vendor selection, contract negotiation, integration, operation, renewal and termination

Identify opportunities to enhance payment solutions, including digital wallets, subscription billing, and alternative payment methods

Lead initiatives to improve payment security, fraud prevention, and compliance with industry regulations (e.g., PCI DSS, NACHA, GDPR)

Work cross-functionally with Finance, Operations, Product Management, Tech, Marketing and Design teams to elevate the customer experience and drive business performance improvement

WHAT YOU BRING

Bachelor's degree in Finance, Business, Economics, or a related field or equivalent related work experience

10+ years of experience in payments, fintech, e-commerce, or a related industry

5+ years of management experience, leading high performing teams and exceeding revenue targets

Experience managing complex sales cycles, contract negotiations, and strategic partnerships

Proven negotiating skills in complex situations and influencing abilities; vendor management experience; proven ability to negotiate contracts

Experience working with payment gateways, processors, and fraud prevention tools

Excellent presentation, written, and verbal communication skills, with the ability to influence a variety of stakeholders at all levels

Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate data into actionable insights and business strategies

Preferred Experience and Qualifications:

Experience in the animal health, veterinary, or healthcare industry

WORKING CONDITIONS

Reliable internet access is required

Sitting/standing at a desk working on a computer for long periods of time

Limited travel

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
  

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource's Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $163,122 - $200,000 (annualized) + annual bonus plan eligible

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [e-mail] , or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer.