Associate Director, Leadership Excellence & Customer-Facing Skills

Sanofi; Morristown (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Sanofi is seeking an Associate Director for Leadership Excellence & Customer-Facing Skills to lead development of leadership capabilities and customer-facing competencies across the organization. You will partner with Senior Leaders and Global teams to design and deliver modern training strategies leveraging AI to future-proof the workforce.

You will oversee curriculum development, training program design, and metrics to measure effectiveness, while managing cross-functional initiatives across

Qualifications

• Bachelor's degree required.
• 5+ years of pharma/biotech experience with field sales, progressing to leadership, L&D, or Commercial Training roles.
• 2+ years as a 1st line leader, preferably in pharmaceuticals.
• 3+ years preferred leading national or home office initiatives, ideally training programs.

Responsibilities

• Actively contribute to Leadership Excellence & Customer-Facing Skills with focus on developing skills, behaviors, and mindset of customer-facing personnel.
• Partner with senior leadership to identify and implement skill development for customer-facing teams.
• Design and revise curricula to meet changing market demands for leadership and contributors.
• Build alliances with Senior Leaders and partners to ensure consistency and enable change management.
• Collaborate with TA to measure impact of training and suggest improvements.
• Leverage AI technologies to reimagine learning experiences and curricula for the future of work.
• Coordinate with Global partners to use existing resources and best practices.
• Support the broader Customer Facing Capabilities/Commercial Training teams in curriculum execution.

Skills

Leadership development

Training design

Needs analysis

Adult learning principles

AI utilization

Measuring training effectiveness

Leading without authority

Executive presence

Stakeholder management

Project management

Education

Bachelor's degree

Job description

Job Title: Associate Director, Leadership Excellence & Customer-Facing Skills

Location: Cambridge, MA or Morristown, NJ

About The Job

As Associate Director, Leadership Excellence & Customer-Facing Skills within our Corporate Functions team, you will be part of an innovative global healthcare company committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing Progress to make a real impact on millions of patients around the world.

Sanofi currently has the best and most robust pipeline of R&D and consequent new launches in our history. As the new phase of our Play-To-Win strategy, funding this pipeline and new launches is key to materializing the miracles of science to improve people's lives. As we enter this next phase, modernization of Sanofi is required, and we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at a global level to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations.

The Associate Director of Leadership Excellence & Customer-Facing Skills reports to the Director of Leadership Excellence & Customer-Facing Skills. This team develops and implements leadership development and customer-facing skills solutions across General Medicines, Vaccines, and Specialty Care. You will work closely with Senior Field leadership, People & Culture, Commercial Training peers, and Global Commercial Training colleagues to understand the needs and gaps to be addressed, ensuring that the customer-facing organization, both leaders and individual contributors, are equipped with the skills and competencies to drive the success of our business.

Critical to this role is providing harmonized solutions while considering necessary customization at the therapeutic and functional level, all in a compliant manner. This position requires a strong background in leadership, project management, adult learning, training, and strategic thinking. You will be responsible for delivering solutions to address known behavioral and skill-based issues to drive performance and business results for both leaders and members of customer-facing teams. The ideal candidate should possess a strong bias towards enterprise leadership, needs-based design and development, proactivity, clear communication, and a tendency towards optimizing solutions in both quality and efficiency.

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Actively contributing to the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel, both leaders and individual contributors.
• Partnering with senior leadership to identify, prioritize, and execute skill development for their respective customer-facing teams.
• Executing training needs to build, revise and implement curriculum to meet changing market demands for customer-facing leadership and individual contributors.
• Building alliances and partnerships with Senior Leaders and global/local business partners to increase consistency and capability to align strategy and manage change effectively.
• Partnering with TA leadership team to measure and monitor the impact of training on the business and make recommendations for improvement.
• Leverage AI technologies as a strategic thought partner to reimagine learning experiences, enhance employee skillsets, and develop cutting-edge training curricula that prepare our workforce for the future of work.
• Collaborating with other Global partners and functions to identify and leverage existing resources and best practices in developing customer-facing leadership and individual contributors within the organization.
• Collaborating with the broader Customer Facing Capabilities/Commercial Training team for support in execution of the overall customer-facing leadership and individual contributors’ curriculum.
• Performing other duties as assigned.

About You

Education

• Bachelor's degree required.

Experience

• 5 years of relevant experience in the pharmaceutical or biotechnology industry, with a strong foundation in field sales, ideally progressing into field leadership, Learning & Development, or Commercial Training roles.
• 2+ years of experience as a 1st line leader, preferably in pharmaceuticals.
• Meaningful experience leading national or home office-based initiatives, ideally training programs, with 3+ years preferred.
• Demonstrated expertise in leadership development, training design, needs analysis, adult learning principles, AI utilization, and measuring training effectiveness.
• Experience leading without authority in a matrix environment.
• Preferred experience in having deployed innovative learning solutions for large-scale audiences.
• Strong facilitation skills and executive presence; ability to communicate to all levels of the organization.
• Ability to develop rapport and credibility with key stakeholders.
• Supporting AI and IT platforms for delivery and reinforcement.
• Project management with proven delivery of outstanding results.
• Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.
• Proven track record of strong execution and results.
• High persistency and resilience.

Preferred Qualifications

• Experience leading and developing diverse teams across multiple functions; Demonstrated leadership ability to drive change within an organization, cultivating support and maximizing contribution from team members.
• Experience of leading a team, preferably working with field sales force and driving talent development of a team.
• Customer-facing transversal skills.
• Performance-based development for key stakeholders and teams.
• Demonstrated ability to think strategically.
• Ability to work in a team environment with collaboration across multiple functional areas.
• Ability to leverage networks, to develop people, coach and give feedback, empower people.
• Strong quantitative abilities and experience managing a budget.

Why Choose Us

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.

Benefits

• Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affimative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

All compensation will be determined commensurate with demonstrated experience.