Director, Patient Services

Aquestive Therapeutics; New Jersey; Hybrid; USD 175,000 - 200,000; Full time

Benefits offered by this job

Bonus eligibility

Health insurance

Retirement benefits

Paid holidays

Vacation

Sick days

Job summary

Aquestive Therapeutics is seeking a Director of Patient Services to own the patient journey from prescription to therapy initiation and persistence. You will lead hub and affordability strategy, manage vendors, and ensure access translates into demand for the company’s portfolio, including new launches like Anaphylm®.

This role reports to the VP, Pricing and Market Access. You will design and execute patient support programs, reduce time to therapy, minimize abandonment, and improve provider and

Qualifications

• 10+ years in pharmaceutical patient access and services.
• Proven track record at product launch with impact on patient conversion.
• Experience designing and optimizing patient support programs.
• Expertise in specialty pharmacy models, reimbursement and affordability programs.

Responsibilities

• Lead cross-functional alignment to deliver patient support improvements.
• Design and optimize patient support and affordability programs.
• Define and track patient journey metrics and reduce access barriers.
• Own patient services budget and drive KPI improvements.
• Monitor payer trends and adjust programs to enhance access.

Skills

Leadership

Analytics mindset

Vendor management

Cross-functional collaboration

Travel ability

Education

Bachelor’s degree

MBA/PharmD/MPH preferred

Job description

Job Details

Description

JOB SUMMARY The Director of Patient Services is a strategic leadership role that owns the patient journey from prescription to therapy initiation and persistence, ensuring access translates into demand for Aquestive’s current and future portfolio, including new product launches such as Anaphylm®. This role is responsible for designing and executing patient support programs that reduce time to therapy, minimize abandonment, and improve the provider and patient experience. The Director leads hub and affordability strategy, holds vendors accountable to performance, and identifies and resolves real-world access barriers. This role operates as the primary owner of patient-level conversion performance and reports to the VP, Pricing and Market Access.

Responsibilities

• Lead cross-functional alignment to ensure patient support programs deliver measurable improvement in therapy initiation, speed to fill, and adherence
• Design and optimize patient support and affordability programs to improve speed to therapy start, reduce abandonment, and increase conversion from prescription to fill
• Define and track key patient journey metrics (e.g. time to fill, abandonment, approval rates, etc.) and use insights to continuously remove access barriers
• Own patient services budget and ensure investment decisions drive measurable improvements in patient conversion and experience
• Monitor and drive KPI performance, holding vendors accountable to continuous improvement of services over the product’s lifecycle
• Monitor payer trends, policy changes, competitive patient support trends, and innovative programs to inform strategy and proactively adjust programs to reduce emerging access barriers
• Partner with Trade and Contracting to ensure alignment between patient programs, channel strategy, and payer access
• Own vendor strategy and performance, ensuring hub and affordability partners deliver against defined patient access and conversion metrics
• Serve as escalation point for field teams, identifying root causes of access barriers and implementing solutions
• Ensure patient access programs are effectively translated into field execution through partnership with Sales and Marketing
• Champion a culture of compliance by working closely with Legal, Regulatory, and Compliance to ensure all activities meet applicable laws and industry standards
• Provide clear, actionable insights to senior leadership on key performance indicators, program outcomes, and recommended actions

What success looks like

• Reduced time from prescription to therapy start
• Low patient abandonment rates
• High provider confidence in patient access experience
• Predictable conversion from coverage to demand
• Clear visibility into patient-level barriers and resolution strategies

Qualifications

• Bachelor’s degree required; advanced degree (MBA, PharmD, MPH) strongly preferred
• 10+ years of progressive experience in pharmaceutical patient access and services
• Proven track record of leading patient services at launch, with demonstrated impact on patient conversion and therapy initiation
• Demonstrated success in leading patient support program design, implementation, and optimization in a commercial-stage company.
• Expertise with specialty pharmacy models, reimbursement and affordability programs, with ability to navigate complex access pathways
• Strong leadership and vendor management skills, with demonstrated ability to influence cross-functional stakeholders and hold partners accountable for performance.
• Strong analytical mindset with ability to translate data into actions that improve patient access and conversion
• Demonstrated ability to identify and resolve real-world patient access barriers in ambiguous, fast paced environments
• Understanding of legal, compliance and regulatory frameworks including HIPAA, OIG guidance, and CMS regulations
• Willingness to travel as needed (approximately 15-20%)
• This is a home office based position, with expectations of being in office 3x week

The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this position. This is not intended as an exhaustive list of all responsibilities, duties, and skills required. Aquestive reserves the right to make changes to the job description whenever necessary.

As part of Aquestive’s employment process, final candidate will be required to complete a drug test and background check prior to employment commencing.

Aquestive provides equal employment opportunities to all colleagues and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Expected salary range: $175,000.00 to $200,000.00/year

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days.