Dir. Informatics, PFS-Patient Accounting

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

The University Medical Center of El Paso (UMC) seeks a Director of PFS Informatics to lead patient billing and collections systems, ensuring regulatory compliance and alignment with the organization’s financial goals.

You will oversee system development, implementation, and evaluation, manage staff and vendors, drive process improvements, HIPAA compliance, and change-control policies while partnering with stakeholders across departments.

Qualifications

• Five years of experience involving clinical and patient financial billing and collections systems.
• Extensive experience in implementation and system support.
• Prior programming experience preferred.
• Five years management experience required.

Responsibilities

• Plan and direct the direction of patient billing and collection systems.
• Oversee development, implementation, and evaluation of system applications.
• Ensure HIPAA compliance and regulatory billing requirements.
• Lead long-term initiatives and complex implementations.
• Guide staff in addressing technical challenges and driving process improvements.

Skills

Effective communication

Leadership skills

Planning skills

Organizational skills

Technical skills

Problem solving

Process orientation

Coaching

Team leadership

Education

Bachelor’s degree in Information Systems or related field

Master’s degree preferred

Tools

IS management concepts

Job description

Job Summary

The Director of PFS Informatics is responsible for planning and executing the direction of patient billing and collection systems to support the organization’s financial goals. Oversee the development, implementation, and evaluation of system applications, ensuring compliance with regulatory billing requirements and managing system updates. Directs the quality, timeliness, and cost-effectiveness of system integration and supervises system analysts. Lead long-term initiatives, manage complex implementations, and guide staff in addressing technical challenges and driving process improvements. Fosters relationships with stakeholders, ensures HIPAA compliance, and develops policies for system operations and change control.

Minimum Job Requirements

Work Experience

Five years of experience involving clinical and patient financial billing and collections systems within a healthcare setting required. Extensive experience in implementation and system support required; prior programming experience preferred.

Summary

Job Summary

The Director of PFS Informatics is responsible for planning and executing the direction of patient billing and collection systems to support the organization’s financial goals. Oversee the development, implementation, and evaluation of system applications, ensuring compliance with regulatory billing requirements and managing system updates. Directs the quality, timeliness, and cost-effectiveness of system integration and supervises system analysts. Lead long-term initiatives, manage complex implementations, and guide staff in addressing technical challenges and driving process improvements. Fosters relationships with stakeholders, ensures HIPAA compliance, and develops policies for system operations and change control.

Minimum Job Requirements

Work Experience

Five years of experience involving clinical and patient financial billing and collections systems within a healthcare setting required. Extensive experience in implementation and system support required; prior programming experience preferred.

License/Registration/Certification

Five years management experience required.

None

Education And Training

Bachelor’s degree in Information Systems or related field required. Master’s degree preferred.

Skills

• Effective written and oral communications skills for establishing and maintaining effective working relationships with all levels of hospital personnel and its affiliates.
• Broad understanding of newer information technologies related to healthcare computing and operational processes.
• Strong leadership, planning, and organizational skills.
• Strong technical skills and a complete familiarity with current information systems management concepts and terminology are required.
• Proficient in creative problem solving and strong analytical skills with the ability to translate user requirements into functional technical specifications. A strong emphasis on process orientation is required.
• Strong technical skills in a wide variety of hardware, software, and operating systems.
• Ability to handle stressful situations and multiple tasks in a support and management role. Must have experience as a team leader in a project and resource management role.
• Ability to work in a consultative manner.
• Must be self-motivated, analytical, a good troubleshooter, and goal oriented.
• Ability to coach and develop Associates, maximizing performance based on mutual agreement of measurable performance objectives and methods for tracking performance.