Director, Patient Access (Travel)

Ensemble RCM; United States; Remote; USD 92,000 - 125,000; Full time

Job summary

Ensemble Health Partners is seeking a Director of Patient Access to lead on-site teams across our hospital and market footprint, directing patient access functions, operations and compliance.

This role requires weekly travel, a Bachelor's degree, 3+ years of leadership and patient access experience, and a proven track record of improving processes. Proficiency with EPIC and AI-enabled workflow enhancements is preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of leadership experience in healthcare operations.
• 3+ years of Patient Access experience; preferably within a hospital.
• Experience in healthcare provider finance operations or similar service environment.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• Work experience with EPIC is preferred
• Demonstrated use of KPIs to drive and track team performance
• Financial and project management experience required
• Strong communication, organizational, interpersonal, and customer service skills required
• Able to travel weekly to various sites within our client footprint

Responsibilities

• Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market.
• Will provide direction to all admitting and registration teams across all entry points.
• Establishes positive, collaborative relationships with operational leaders at these sites or markets.
• Organizes functions with clear accountabilities and cross-training where needed.
• Develops and maintains a visible, high-performing team with coaching and performance management.
• Negotiates and recruits cross-training as necessary and promotes team-building relationships.
• Implements a clear internal communication strategy to engage employees and promote shared understanding.
• Manages staffing levels, compensation and recruitment; oversees budgeting.
• Performs other job-related duties as requested.
• Must be able to travel every week.

Skills

Leadership

Patient Access

AI in management

EPIC experience

KPIs

Financial management

Communication

Travel weekly

Education

Bachelor's degree

CRCR Certification

CHAM preferred

Tools

EPIC

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director of Patient Access is responsible for administering and reviewing the performance of patient access functions within Ensemble Health Partners. Additionally, they are responsible for identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. *This position requires weekly travel to various sites across our client footprint.

Job Responsibilities include, but are not limited to:

• Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market. Will provide direction to all admitting and registration teams across all entry points. This includes establishing positive, collaborative relationships with operational leaders at these specific sites or markets.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process. Directs hiring and training for leadership and patient access staff.
• Manages the budget.
• May be required to perform other job-related duties as requested.
• Must be able to travel every week.

Experience:

• Bachelor's degree or equivalent work experience
• 3 + years of leadership experience
• 3+ years of Patient Access experience; preferably within a hospital
• Experience in healthcare provider finance operations or similar service environment required
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• Work experience with EPIC is preferred
• Demonstrated use of KPIs to drive and track team performance
• Financial and project management experience required
• Strong communication, organizational, interpersonal, and customer service skills required
• Able to work in a fast-paced environment
• Able to travel weekly to various sites within our client footprint

Certifications:

• CRCR certification required within first 9 months of hire (Ensemble supported)
• CHAM preferred

This position pays between $92,400 - $125,000 based on location and experience, and is eligible for annual incentives.

Join an award-winning company

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Grou