Director, Patient Access - Multi-Site, Metro Boston

Beth Israel Lahey Health; Boston (MA); On-site; USD 120,000 - 165,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Director of Patient Access to supervise front-end revenue cycle functions across Beth Israel Deaconess Medical Center, New England Baptist Hospital, and Mt. Auburn Hospital.

The role reports to the Vice President of Patient Access and drives staffing, training, and process improvements to optimize access and cash collections. Ideal candidates have 5–8 years in patient access with 1–3 years in a leadership role, and a Bachelor's degree in business or health

Qualifications

• 5-8 years related work experience required and 1-3 years supervisory/management experience required.
• Experience with computer systems including Microsoft Office (Outlook, Word, Excel, PowerPoint, or Access).
• Knowledge of healthcare regulations related to Patient Access.

Responsibilities

• Oversee front-end revenue cycle functions including Registration, Scheduling, Admissions, and ED flow.
• Direct hiring, training, performance reviews, and disciplinary actions for staff.
• Monitor staff productivity, accuracy, and quality while ensuring data integrity across patient access systems.
• Coordinate with VP on department budget, capital planning, and salaries.
• Participate in design and implementation of new EMR functionality.

Skills

People management

Patient Access Management

Process improvement

Education

Bachelor's degree in business or health administration

Tools

Meditech

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Director, Patient Access will work on-site at Beth Israel Deaconess Medical Center, New England Baptist Hospital and Mt. Auburn Hospital and participate in revenue cycle transformation initiatives. Experience managing patient access workflows in a multi-hospital system preferred

The Director of Patient Access Services reports to the Vice President, Patient Access. This position is responsible for daily oversight, management, and direction of transaction and process-based revenue cycle functions within Patient Access, including Registration, Appointment Scheduling, in the ED, Admissions, and Outpatient areas. The position closely coordinates and integrates with hospital and clinic departments, Financial Clearance, Financial Counseling, and other Revenue Cycle partners.

Job Description

Essential Duties & Responsibilities

• Ensures department outcomes meet and/or exceed industry standards for front-end cash collection, patient pre-registration and registration, admissions, eligibility verification, coordination of benefits, productivity, and compliance.
• Responsible for hiring, training, evaluating, disciplining, and terminating employees consistent with Beth Israel Lahey Health (BILH) System Services HR policies.
• Responsible for monitoring staff productivity, accuracy, and quality.
• Reviews department structure for optimal design, and recommends short-term and strategic enhancements.
• Coordinates with the Vice President on departmental capital and salary budgets, monitors and controls salaries and expenses to minimize variances.
• Maintains the highest possible level of data accuracy throughout the continuum of registration/admissions activities and related information system utilization. Offers refresher training modules as needed.
• Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews. Direct Reports: More than 7 Indirect Reports: Varies
• Coordinates with the Vice President on responsibility for planning, monitoring, and managing department budget.
• Participates in the design, development, and implementation of new EMR functionality

Minimum Qualifications

Education: Bachelor's degree required. Bachelor's degree in business, health administration, or other relevant field preferred.

Licensure, Certification & Registration: N/A

Experience

• 5-8 years related work experience required and 1-3 years supervisory/management experience required
• Extensive background in Patient Access Management may be substituted for the bachelor's degree requirement.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Preferred Qualifications & Skills

Knowledge of healthcare regulations related to position.

• Experience with Meditech preferred.

Dept./Unit-Specific Skills

Key Business Relationships:

1. Revenue Cycle Leaders Monitor quality of registration, denial mitigation
2. Hospital Leaders Understanding scheduling and other support for the departments
3. Vendors Monitoring quality and efficiency of support services

Pay Range

$120,000.00 USD - $165,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled