Director, Patient Access (Hybrid)

MSD; North Wales (Montgomery County); Hybrid; USD 191,000 - 300,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

401(k)

Medical/dental/vision benefits

Paid holidays and vacation

Job summary

MSD is seeking a Director of US Hub Programs, Patient Access COE to shape and manage a growing portfolio of patient access hubs for specialty products in the US. You will align with brand strategies and drive solutions to remove barriers to patient access.

You will lead hub operations, oversee vendor partnerships, and work with legal/compliance to ensure program-wide governance and adherence. This role requires strategic thinking and strong leadership across markets.

Qualifications

• BA/BS degree required.
• Minimum 3 years in US Patient Support Programs.
• Minimum 5 years in pharma/biotech/healthcare with patient access/mupply experience.
• Proven track record designing patient support programs and managing hub/vendor partnerships.

Responsibilities

• Provide strategic framework and deployment of patient access hubs for specialty products and US launches.
• Lead operations and continuous improvement of hubs to support patients in a changing market.
• Partner with brand team to address patient access barriers and optimize programs.
• Manage large/complex hub vendor partnerships and contracts.
• Align with Patient Assistance Foundation to ensure PAP referral rules are followed.
• Own annual strategy and tactics plans; support brand teams strategically.
• Educate US Commercial teams on program potential; select and contract vendors with legal/organizational support.
• Manage Associate Directors and consultants on US Hub programs.

Skills

Business Acumen

Business Decisions

Collaborative Leadership

Competency Management

Cross-Cultural Awareness

Customer Needs Identification

Executive Presence

Healthcare Reimbursement

Market Access Strategies

Organizational Leadership

Partner Relationship Management

Patient Engagement

Patient Support

Policy Compliance

Project Leadership

Results-Oriented

Situational Leadership

Strategic Thinking

Technical Project Management

Education

BA/BS degree

Job description

Job Description

The Director of US Hub Programs, Patient Access COE, will provide strategic input and share the management of a growing portfolio of Hub programs in the US, including new programs for launch products. The Director is responsible for understanding and aligning to individual brand strategy and to identify and recommend solutions for addressing barriers to patient access.

Primary activities would include:

• Provide the strategic framework, guidance, development and deployment of patient access and support “hubs” for specialty products, including for upcoming US launches of our company’s products


• Lead the operations and continuous improvement efforts of the hub to support the needs of the patient in a complex and evolving marketplace


• Partner with the brand team to identify solutions for patient access barriers


• Manage large/complex hub vendor partnerships


• Work with Our Company’s Patient Assistance Foundation to ensure consistent PAP referral business rules


• Primary Budget Point & Quarterly Business Reviews/Quarterly Key Results Point for the Patient Access COE


• Work closely with legal and regulatory departments to ensure compliance with internal and external rules for all programs.


• Exhibit ownership and accountability for all projects and internal assignments


• Development of annual strategies and tactics plan, seeking input and guidance from brand team; provide ongoing strategic support to brand teams


• Engage with US Commercial teams to educate them on the potential shape of such programs, determine what features are important and feasible, select, contract and set up programs with vendors, work with legal, and other parts of the organization as needed.


• Manage Associate Directors and consultants assigned to US Hub programs.

Education Minimum Requirement:

• BA/BS degree

Required Experience and Skills:

• Minimum of 3 year in US Patient Support Programs


• Minimum of 5 years in pharmaceutical, biotech, healthcare, or related commercial functions with experience in patient support, patient access and market access


• Demonstrated success designing and implementing patient support programs that improve that patient journey


• Expertise in managing large vendor/hub partnerships and complex, multi-stakeholder operational environments


• Strong working knowledge of compliance frameworks governing patient support programs


• Excellent written and verbal communications skills, proven leadership and interpersonal skills, and proficiently in leading cross-functional teams


• Strong understanding of US market access landscape, including the nuances of pharmacy and medical benefit structures


• Strong problem-solving, planning, and execution skills, with the ability to navigate ambiguity and lead through evolving business needs.


• Strong project management skills

Preferred Experience and Skills:

• Respiratory, Oncology, and/or Rare Disease


• Strong leadership and demonstrated experience leading a high performing team


• Experience designing patient support operating models

Required Skills:

Business Acumen, Business Decisions, Collaborative Leadership, Competency Management, Cross-Cultural Awareness, Customer Needs Identification, Executive Presence, Healthcare Reimbursement, Market Access Strategies, Organizational Leadership, Partner Relationship Management (PRM), Patient Engagement, Patient Support, Policy Compliance, Project Leadership, Results-Oriented, Situational Leadership, Strategic Thinking, Technical Project Management

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/13/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Salary Details:

The salary range for this role is

$190,800.00 - $300,300.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits:

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Equal Employment Opportunity Statement:

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

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