Director, Patient Access (Hybrid)

MSD Malaysia; North Wales (Montgomery County); Hybrid; USD 191,000 - 300,000; Full time

Benefits offered by this job

Medical insurance

Retirement benefits (401k)

Paid holidays

Sick days

Job summary

MSD Malaysia seeks a Director to lead US Hub Programs within the Patient Access COE, aligning with brand strategy and guiding a growing portfolio of hub-based programs for US launches.

The role drives strategic framework, governance and vendor partnerships, ensuring compliant, scalable patient access solutions and strong cross-functional collaboration across brand and legal teams.

Qualifications

• Minimum of 3 years in US Patient Support Programs.
• Minimum of 5 years in pharmaceutical, biotech, healthcare, or related commercial functions with experience in patient support, patient access and market access.
• Demonstrated success designing and implementing patient support programs that improve patient journeys.
• Expertise in managing large vendor/hub partnerships and complex, multi-stakeholder environments.
• Strong knowledge of compliance frameworks governing patient support programs.

Responsibilities

• Provide strategic framework and deployment of patient access hubs for specialty products, including US launches.
• Lead operations and continuous improvement of hubs to support patients in a complex market.
• Partner with brand teams to resolve patient access barriers and improve journeys.
• Manage large vendor/hub partnerships and PAP referral business rules.
• Set annual strategies and tactics and support brand teams.
• Engage with US Commercial to educate on program features and feasibility.

Skills

Business Acumen

Executive Presence

Healthcare Reimbursement

Market Access Strategies

Project Leadership

Strategic Thinking

Leadership

Cross-Cultural Awareness

Organizational Leadership

Education

BA/BS degree

Job description

Job Description: The Director of US Hub Programs, Patient Access COE, will provide strategic input and share the management of a growing portfolio of Hub programs in the US, including new programs for launch products. The Director is responsible for understanding and aligning to individual brand strategy and to identify and recommend solutions for addressing barriers to patient access.

Primary Activities

• Provide the strategic framework, guidance, development and deployment of patient access and support “hubs” for specialty products, including for upcoming US launches of our company's products
• Lead the operations and continuous improvement efforts of the hub to support the needs of the patient in a complex and evolving marketplace
• Partner with the brand team to identify solutions for patient access barriers
• Manage large/complex hub vendor partnerships
• Work with Our Company's Patient Assistance Foundation to ensure consistent PAP referral business rules
• Primary Budget Point & Quarterly Business Reviews/Quarterly Key Results Point for the Patient Access COE
• Work closely with legal and regulatory departments to ensure compliance with internal and external rules for all programs
• Exhibit ownership and accountability for all projects and internal assignments
• Development of annual strategies and tactics plan, seeking input and guidance from brand team; provide ongoing strategic support to brand teams
• Engage with US Commercial teams to educate them on the potential shape of such programs, determine what features are important and feasible, select, contract and set up programs with vendors, work with legal, and other parts of the organization as needed
• Manage Associate Directors and consultants assigned to US Hub programs

Education Minimum Requirement

BA/BS degree

Experience and Skills

• Minimum of 3 year in US Patient Support Programs
• Minimum of 5 years in pharmaceutical, biotech, healthcare, or related commercial functions with experience in patient support, patient access and market access
• Demonstrated success designing and implementing patient support programs that improve that patient journey
• Expertise in managing large vendor/hub partnerships and complex, multi-stakeholder operational environments
• Strong working knowledge of compliance frameworks governing patient support programs
• Excellent written and verbal communications skills, proven leadership and interpersonal skills, and proficiently in leading cross-functional teams
• Strong understanding of US market access landscape, including the nuances of pharmacy and medical benefit structures
• Strong problem-solving, planning, and execution skills, with the ability to navigate ambiguity and lead through evolving business needs
• Strong project management skills

Preferred Experience and Skills

• Respiratory, Oncology, and/or Rare Disease
• Strong leadership and demonstrated experience leading a high performing team
• Experience designing patient support operating models

Required Skills

• Business Acumen
• Business Decisions
• Collaborative Leadership
• Competency Management
• Cross-Cultural Awareness
• Customer Needs Identification
• Executive Presence
• Healthcare Reimbursement
• Market Access Strategies
• Organizational Leadership
• Partner Relationship Management (PRM)
• Patient Engagement
• Patient Support
• Policy Compliance
• Project Leadership
• Results-Oriented
• Situational Leadership
• Strategic Thinking
• Technical Project Management

Preferred Skills

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

Equal Employment Opportunity

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement.

About Our Culture

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts.

Salary Range

The salary range for this role is $190,800.00 - $300,300.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

• Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
• More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Employment Details

• Employee Status: Regular
• Relocation: No relocation
• VISA Sponsorship: No
• Travel Requirements: 10% Flexible Work Arrangements: Hybrid
• Shift: Not Indicated
• Valid Driving License: No
• Hazardous Material(s): n/a

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

About Our Company

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.