Director, Partner Operations & Lifecycle Excellence

LLP; Chicago (IL); Hybrid; USD 161,000 - 230,000; Full time

Job summary

Sidley Austin LLP is seeking a Partner Operations Associate Director to lead the Partner Operations function and build the infrastructure for onboarding, ongoing support, transitions, and separations. You will craft playbooks, templates, and controls to enable high-touch partner experiences across multiple internal teams.

The role reports to the Partner Services Director and requires strong governance, process improvement, and cross-functional collaboration in a matrixed environment.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Operations, or related field.
• Minimum of 12 years of progressive experience in operations or related field.
• Experience leading teams and managing cross-functional handoffs.
• Experience in a complex, matrixed, service-oriented environment.

Responsibilities

• Lead the Partner Operations function and manage the team responsible for Partner lifecycle operations, process execution, governance, compliance, documentation, and operational coordination.
• Establish clear priorities, service expectations, workflows, handoffs, escalation paths, and operating standards for Partner Operations.
• Oversee onboarding, ongoing support, transitions, retirements, separations, and post-separation activity.
• Develop and maintain standardized workflows, checklists, timelines, templates, playbooks, and process documentation.

Skills

Leadership

Operations management

Cross-functional collaboration

Process improvement

Project management

Communication

Discretion

Confidentiality

Education

Bachelor's degree in Business, Finance, Operations

Job description

Sidley Austin LLP is seeking a Partner Operations Associate Director to lead the Partner Operations function and build the infrastructure for onboarding, ongoing support, transitions, and separations. You will craft playbooks, templates, and controls to enable high-touch partner experiences across multiple internal teams.

The role reports to the Partner Services Director and requires strong governance, process improvement, and cross-functional collaboration in a matrixed environment.