Director, P&C Project & Process Excellence

LE018 Zelis Healthcare, LLC; Morristown (NJ); Hybrid; USD 139,000 - 176,700; Full time

Benefits offered by this job

401k with employer match

Flexible paid time off

Health insurance

Dental coverage

Vision coverage

Job summary

Zelis is seeking a Director, People & Culture Project & Process Excellence to lead complex P&C initiatives, drive process design, and ensure scalable, measurable outcomes across the organization. You will partner with executives to translate priorities into disciplined execution, integrating change management and AI-enabled tools.

Responsibilities include leading M&A workstreams, building governance, and aligning stakeholders while maintaining momentum and delivering an exceptional employee

Qualifications

• Bachelor’s degree in HR, Organizational Development, Business, or related field.
• Masters degree preferred.
• 12+ years of progressive leadership experience in HR, Operations, or PMO.
• Experience leading large-scale process design and cross-functional programs.
• M&A integration experience required; AI tools proficiency preferred.

Responsibilities

• Lead highly complex P&C initiatives across multiple workstreams.
• Design and redesign processes to improve employee experiences.
• Drive M&A planning, integration, and playbooks.
• Build trusted relationships with stakeholders and executives.

Skills

AI tools proficiency

Stakeholder management

Executive influencing

Facilitation

Communication

Data-driven decision making

Education

Bachelor’s degree in HR/Organizational Development/Business

Masters preferred

Job description

A Little About Us

At Zelis, we Get Stuff Done. So, let’s get to it! Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Director, People & Culture Project & Process Excellence is responsible for leading initiative execution, ensuring strategic priorities are translated into scalable, sustainable business outcomes. This role serves as the operational integrator for the P&C organization—bringing visibility to priorities, identifying dependencies, mitigating risks, and ensuring initiatives are designed and delivered with consistency, discipline, and measurable impact.

A core responsibility of this position is leading P&C process design and transformation. The Director applies structured process improvement methodologies to simplify work, eliminate friction, improve employee and manager experiences. We don't build processes, we build experiences. This leader must be known for building trusted partnerships, aligning diverse stakeholders around shared outcomes, and answering the question, “How do we make this happen?”

Project Strategy & Execution

Drive highly complex P&C initiatives across multiple workstreams while maintaining visibility into interdependencies, resource constraints, sequencing, risks, and organizational impacts. Foster collaboration across teams with differing priorities by creating clarity, building consensus, and maintaining momentum. Bring exceptional organizational agility and systems thinking to P&C initiatives. Integrate change management into program execution by identifying stakeholder impacts, assessing organizational readiness, mitigating adoption risks, and ensuring employees and leaders are prepared for new processes, technologies, and ways of working. Champion continuous improvement and operational excellence as foundational capabilities for the People & Culture function.

Process Design & Operational Excellence

Lead process design, redesign, and continuous improvement efforts. Think holistically about how people, process, technology, and data intersect. Facilitate current-state assessments, future-state design sessions, stakeholder workshops, and implementation planning. Develop standardized process frameworks, governance models, documentation standards, and operational measures that enable consistency across the P&C organization. Ensure process design aligns with technology capabilities, data requirements, AI and automation opportunities, and business objectives.

Mergers & Acquisitions Project

Lead the collective P&C workstreams on M&A deals. Partner with the business, HRBP, and P&C leadership to execute a smooth integration into Zelis. Direct the planning, coordination, and delivery of deals by establishing governance, managing timelines, mitigating risks, and driving accountability across multiple stakeholders and functional teams. Partner with P&C Centers of Excellence, Operations, HR Technology, and business leaders to integrate people, process, and technology solutions, ensuring initiatives are delivered seamlessly with minimal operational disruption and a positive employee experience. Own and maintain the P&C M&A playbook, artifact library, and archive for completed M&A transactions.

Relationship Leadership

Build strong, trusted relationships across the People & Culture organization and with partners throughout the enterprise. Serve as a collaborative thought partner who brings structure to ambiguity and helps P&C navigate complex challenges. Influence without direct authority by establishing credibility, demonstrating sound judgment, and consistently delivering results. Create an environment of partnership, transparency, and shared accountability across functions.

What You’ll Bring to Zelis

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field;
• Masters in related field preferred;
• Typically, 12+ years of progressive leadership experience in HR, Operations, Consulting, Business Transformation, PMO, or Operational Excellence; previous HR experience preferred;
• Demonstrated expertise leading large scale process design and business process transformation initiative, as well as complex cross-functional programs with multiple concurrent initiatives;
• M&A integration experience required; strong understanding of M&A complexities for HR;
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents;
• Advanced proficiency in AI-enabled PM tools and data-driven decision frameworks;
• Exceptional stakeholder management, facilitation, communication, and executive influencing skills.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In‑office work and activities vary based on work and team objectives in accordance with Company policies. While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in‑office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$139,000.00 - $176,700.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job‑related and industry‑related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full‑time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well‑being, and financial protection. The US‑based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or an disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.