Director, Operations - Transformation & Enablement, Trust & Safety - Last Mile Delivery

Walmart Inc.; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Benefits offered by this job

Discount Card

10% off regular-priced items

Live Better U – 100% tuition coverage

Walmart Academy training

Job summary

Walmart Inc. in Bentonville, AR seeks a Director of Operations - Transformation & Enablement, Trust & Safety for Last Mile Delivery.

This role translates strategic priorities into an integrated transformation portfolio and drives planning, execution, and operational readiness to deliver change. You will lead planning, project management, and readiness capabilities to modernize T&S operations as the delivery business scales, collaborating with Technology, Product, Strategy, Finance, and business

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
• 3 years’ supervisory experience.
• 8+ years of experience in operations, business transformation, strategy, portfolio or program management, operational readiness, or related fields.

Responsibilities

• Accelerate T&S transformation by translating strategic vision and business priorities into plans, milestones, and measurable outcomes.
• Modernize ways of working by identifying operating models, best practices, and process improvements for efficiency and scalability.
• Govern strategic portfolio planning by developing integrated T&S roadmaps and partnering with Technology, Product, Strategy, Finance, and business teams.
• Drive execution and accountability by providing updates on status, milestones, owners, dependencies, and measures of success.
• Lead operational readiness and change management by coordinating implementation, testing, stakeholder alignment, communications, and launch readiness.
• Manage program performance through KPIs, scorecards, portfolio reviews, and executive reporting.
• Lead high-priority special projects and rapid-response initiatives, including digital innovation, pilots, task forces, and cross-functional groups.

Education

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area

Job description

Director, Operations - Transformation&Enablement, Trust & Safety - Last Mile Delivery

Bentonville, AR

802 Respect Dr, Bentonville, AR 72716-0000

R-2659033

$110,000 - $220,000/yr

Regular/ Permanent

What you’ll do...

We’re looking for a Director of Transformation & Enablement to accelerate the transformation of Trust and Safety (T&S) across the rapidly growing and evolving Last Mile Delivery platform. This role translates strategic vision and business priorities into an integrated transformation portfolio and drives the planning, execution, and operational readiness needed to deliver change.

The role will lead strategic planning, project management, and operational readiness capabilities that help T&S modernize operations to enable emerging business priorities and scale effectively as the delivery business evolves.

Key Responsibilities

• Accelerate T&S transformation by translating strategic vision and business priorities into plans, initiatives, milestones, and measurable outcomes that enable new or scale existing T&S operations.
• Modernize ways of working by identifying and advancing operating models, industry best practices, and process improvements that increase efficiency, effectiveness, and scalability. Establish clear standards and ways of working that strengthen execution and operational excellence across T&S.
• Govern strategic portfolio planning by developing and maintaining integrated T&S roadmaps and partnering with Technology, Product, Strategy, Finance, and business teams to support unified prioritization, business reviews, AOP and LRP, investment and resource planning, and other program-level planning activities.
• Drive execution and accountability by providing updates on status, milestones, owners, dependencies, and measures of success. Coordinate the tech portfolio and launch calendar with Product and Technology, proactively resolving or escalating risks when there are barriers to execution.
• Lead operational readiness and change management by leading project management, operational readiness, and strategic planning resources and coordinating implementation, testing, stakeholder alignment, communications, training, launch readiness, and post-launch measurement for transformation initiatives and process changes.
• Manage program performance and leadership mechanisms through content aggregation, KPIs, scorecards, portfolio reviews, strategic planning forums, executive reporting, and other business reviews that provide visibility into transformation progress, operational impacts, risks, decisions, and execution health. Develop and aggregate decision-ready content and recommendations for executive level audiences.
• Lead high-priority special projects and rapid-response initiatives, including digital innovation, pilots, task forces, and cross-functional working groups. Manage resources, budgets, timelines, and outcomes and develop recommendations based on results.

Qualifications

• 8+ years of experience in operations, business transformation, strategy, portfolio or program management, operational readiness, or related fields.
• 3+ years of experience leading teams or complex cross-functional programs.
• Demonstrated experience translating strategic vision into transformation roadmaps, executable plans, and measurable outcomes.
• Experience leading strategic and portfolio planning, prioritization, governance, resource planning, and complex cross-functional execution.
• Experience leading operational readiness, change management, and large-scale implementation across business and technical teams.
• Strong business and operational judgment with the ability to evaluate priorities, dependencies, risks, tradeoffs, and performance.
• Experience developing KPIs, scorecards, executive content, business reviews, and other operating and decision mechanisms.
• Strong analytical, communication, and influence skills with the ability to drive alignment and accountability across senior stakeholders.

Preferred Qualifications

• Experience in last-mile delivery, gig economy platforms, marketplaces, logistics, eCommerce, or other high-volume operations.
• Experience supporting Trust & Safety, risk, compliance, fraud, safety, or other risk-sensitive functions.
• Experience leading large-scale operational or technology-enabled transformation.
• Experience enabling new business models, geographic expansion, or significant organizational change.

Minimum Qualifications

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Primary Location

801 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

• Discount Card
• Get 10% off
• Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U
• 100% covered
• Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Medical, dental, vision, and wellness programs for you and your family
• Access mental health resources and assistance programs for life’s challenges
• Training, leadership programs, and clear paths to advance.

Additional Information

Imagine a workplace surrounded by innovation. At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

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