Director-Operations Support

Verizon; Overland Park (KS); On-site; USD 180,000 - 230,000; Full time

Job summary

Verizon is seeking a Director - Operations Support to oversee Retail Consumer Sales Operations for the Market, supporting VP Retail Sales. You will lead a team of Associate Directors, plan headcount/resources, and drive growth, efficiency, and loyalty across stores. Hybrid role with in-office and remote days.

The ideal candidate has 10+ years in Sales/Retail Operations, strong leadership, and experience presenting data to executives, with a willingness to travel 50%+.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Ten or more years of relevant experience in Sales and/or Retail Operations.
• Leadership experience and employee development.
• Experience creating executive presentations for leadership.
• Experience working under pressure and managing multiple projects.
• Strong logic, quantitative and analytical skills.
• Willingness to travel over 50% of the time.

Responsibilities

• Lead and implement operational processes for Consumer Sales in Retail.
• Oversee tools and resources to drive efficient sales experiences.
• Guide policy development and best practices to simplify work for employees and customers.
• Gather field insights, report to leadership, and drive strategic changes.
• Ensure alignment with mobile-first and digital initiatives.

Skills

Leadership experience

Executive presentations

Sales/Retail Operations knowledge

Project management

Analytical skills

Travel 50%+

Education

Bachelor's degree or 4+ years experience

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

This position will oversee all Retail Consumer Sales Operations responsibilities for the Market, which includes being a dedicated resource to the Vice President of Retail Sales. The Dir - Operations Support will lead a team of retail operations Associate Directors while providing additional guidance for local field support, headcount and resources planning, safety/security, and executive support. The Director will provide expertise, vision, and leadership to enable the execution of best-in-class sales operations practices that support profitable growth, efficiency transformation, sales enablement, and employee/customer loyalty. The ideal candidate will have experience leading sales and operations teams with a proven track record of results in growth, operational excellence, and people development. The Director will provide strategy and program leadership to support Consumer Sales operations in our retail stores, including enabling sales teams with tools such as VZEngage. They will ensure operational adherence, risk management oversight, and central support for operational issues, which may include systems, store merchandising, sales tools and resources, and processes. The Director will also have ownership of channel readiness and execution for all enterprise initiatives, including launches, trials, and customer experience tactics. They will provide trends and insights on operational effectiveness to Consumer RVPs and applicable market sales leadership teams. In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days will be determined by leadership )Responsibilities include:

• Leading and implementing operational processes and support initiatives for a Consumer Sales channel including retail distribution
• Enabling sales teams by driving efficient tool utilization and drive frictionless sales experience
• Overseeing development and refinement of operations policies, procedures, and best practices that drive simplification for our employees and customers
• Upstream Voice of the Field to enable deeper connections with our customers and strengthen relationships; continuous reporting to stakeholders and leadership to drive changes to the business
• Ensuring initiative integration with mobile-first and digital initiatives

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in Sales and/or Retail Operations.
• Leadership experience and employee development
• Experience creating executive presentations and presenting data to executive leadership
• Experience working under pressure and managing multiple projects with strong attention to detail
• Experience with logic, quantitative, and analytical skills
• Willingness to travel over 50% of the time

Even better if you have one or more of the following:

• Broad industry knowledge of business operations
• Ability to lead large cross-functional teams with varying levels of participants
• Ability to multi-task and flex with changing business needs
• Experience conducting meetings, evaluating issues, providing solutions, and driving timelines

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.