Director Operations Education

Universal Technical Institute, Inc.; Houston (TX); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Tuition waiver

Paid time off

Retirement match

Parental leave

Health insurance

Pet insurance

Weekends off

Paid training

Job summary

Universal Technical Institute, Inc. is seeking a Director of Education Operations to lead our education teams, overseeing 6 Education managers and 90+ instructors, and to drive an outstanding student experience across campuses.

You will align Education, Admissions, and Student Services with KPIs, mentor leaders, manage P&L, and recruit top talent while promoting accountability and continuous improvement in a fast-paced, mission-driven environment.

Qualifications

• Education: Bachelor's Degree required; Business Administration or Management preferred.
• Experience: 10 years of progressive professional experience in operations or service-related industries, with 5 years in leadership or management, including P&L/budgetary responsibility.
• Skills: Exceptional leadership, project management, and strategic thinking skills, with proven ability to motivate and develop high-performing teams.
• Skills: Excellent interpersonal communication, problem-solving, and analytical skills.
• Skills: Ability to navigate a matrix organization and adapt to a fast-paced, changing environment.
• Abilities: Must be able to sit and walk for prolonged periods, use a keyboard, and occasionally travel overnight.

Responsibilities

• Lead cross-functional teams to drive operational success across education, Admissions, and Student services, Financial Aid, ensuring alignment with key performance metrics.
• Inspire and guide educational leadership, overseeing instructional teams to deliver a consistent, high-quality student experience.
• Champion campus-wide collaboration to optimize student persistence, retention, employment, and financial performance.
• Have a Strong student facing and focus with being visible and leading with humility.
• Recruit, develop, and retain top operational talent, fostering a culture of accountability and continuous improvement.

Skills

Leadership

Project management

Strategic thinking

Interpersonal communication

Problem solving

Analytical skills

Adaptability

Education

Bachelor's degree in Business Administration or related

Job description

Overview

We're hiring aDirector of Education Operations to lead our teams and drive our mission forward. This role is for a strategic leader who is passionate about people and team development. You'll oversee 6 Education managers and 90+ Instructors, empowering them to create an unparalleled learning environment. Your leadership will directly influence student success and shape the future of our organization.What We Offer

What We Offer

• Competitive Salary: $115K-$125K (Based upon Experience)
• Weekends OFF
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses.
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment: Eligibility starts on the first of the month following completing one full month of employment.

Responsibilities

• Lead cross-functional teams to drive operational success across education, Admissions, and Student services, Financial Aid, ensuring alignment with key performance metrics.
• Inspire and guide educational leadership, overseeing instructional teams to deliver a consistent, high-quality student experience.
• Champion campus-wide collaboration to optimize student persistence, retention, employment, and financial performance.
• Have a Strong student facing and focus with being visible and leading with humility.
• Recruit, develop, and retain top operational talent, fostering a culture of accountability and continuous improvement.

Qualifications

• Education: Bachelor's Degree required; Business Administration or Management preferred.
• Experience: 10 years of progressive professional experience in operations or service-related industries, with 5 years in leadership or management, including P&L/budgetary responsibility.
• Skills: Exceptional leadership, project management, and strategic thinking skills, with proven ability to motivate and develop high-performing teams.
• Skills: Excellent interpersonal communication, problem-solving, and analytical skills.
• Skills: Ability to navigate a matrix organization and adapt to a fast-paced, changing environment.
• Abilities: Must be able to sit and walk for prolonged periods, use a keyboard, and occasionally travel overnight.

About Us

It's all about reputation. 60 years of experience, trusted by 35+ industry‑leading brands, 16 campuses, and 16 technical programs. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time, and that starts with yours…Come and be a part of our legacy!

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