Director, Operations (CRE)

Cushman & Wakefield; Washington; On-site; USD 145,000 - 170,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Retirement Savings Plans

Job summary

Cushman & Wakefield is seeking a Director, Operations (CRE) to oversee the development and support of Asset Services initiatives. The role focuses on strategy and tactical decisions for platform tools and resources, and ensures deployment aligns with the firm’s standards across geographic markets.

The position requires 10+ years of property management experience, CRE and accounting knowledge, and a Bachelor’s degree in Business Administration.

Qualifications

• 10+ years of Property Management Experience or any similar combination of education and experience.
• Experience in commercial real estate and accounting knowledge.

Responsibilities

• Identify opportunities and deploy best practices across Asset Services.
• Collaborate with geographic city leads to ensure execution and client satisfaction and drive distribution, participation and review of tenant satisfaction assessments.
• Liaise between Asset Services operations and HR, Finance and IT Operations teams.
• Represent Asset Services on development and deployment of tools and resources, including technology enhancements.
• Participate in calls and meetings for Asset Services projects, representing the service line on initiatives and future deployments.
• Develop key initiatives and achieve goals as directed by Asset Services leadership.
• Develop business cases for platform enhancements and obtain stakeholder approval.
• Provide guidance on deployments of new tools and resources.
• Collaborate with Client Accounting, Transitions and Quality Control and Training/CAM Analyst teams.
• Work with Asset Services Training on deployment of training resources across markets.
• Manage the daily tasks of a direct report (analyst).
• Minimal travel expected.

Education

Bachelor Degree in Business Administration

Job description

Director, Operations (CRE)

Job Description Summary

Oversees the development and support of initiatives for Asset Services. Serve in an operations role providing strategy and tactical decisions on behalf of Asset Services for the development of tools and resources for the platform. Instrumental in the growth and development of the platform as well as the execution of ongoing operational tasks and responsibilities. Collaborate and partner with asset services leadership and geographic markets to ensure successful deployment and execution of initiatives with the highest level of service consistent with Cushman & Wakefield’s standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

May be responsible for one or more of the following:

• Help to identify opportunities and deploy best practices across the Asset Services business.
• Partner with internal service lines, key stakeholders, geographic city leads to ensure a high level of execution and client satisfaction as well as help drive distribution, participation, and review of tenant satisfaction assessments.
• Help liaison and collaborate between Asset Services operations team and the HR, Finance, and IT Operations teams.
• Represent the Asset Services business and serve as the project coordinator on development and deployment of tools, resources, including technology enhancements.
• Participate in calls and meetings relative to Asset Services projects, representing the service line on key initiatives, projects in process or under consideration for future deployment.
• Assist in developing key initiatives and achieving goals as outlined by Asset Services leadership.
• Develop business case as needed for platform enhancements for key stakeholder approval.
• Make recommendations, establish solutions, and resolve issues with regards to current tools and resources in use or future tools needed to support the growth of Asset Services.
• Educate and provide guidance to Asset Services on platform resources and deployment of new tools.
• Collaborate with Client Accounting, Transitions and Quality Control team and Training / CAM Analyst team in operations.
• Partner with these teams on development of tools and technology enhancements.
• Work with Asset Services Training team on deployment of training resources to the geographic markets in Asset Services as new processes and procedures are developed.
• Manage the daily tasks / activities of a direct report (analyst).
• Minimal travel required.

IMPORTANT EDUCATION

Bachelor Degree in Business Administration or related discipline

IMPORTANT EXPERIENCE

10+ years of Property Management Experience Or any similar combination of education and experience Experience in commercial real estate and accounting knowledge

ADDITIONAL ELIGIBILITY QUALIFICATONS

• Ability to monitor and anticipate trends and changes within the industry.
• Ability to successfully manage projects, adhere to timelines, and collaborate with team members.
• Demonstrates sound business judgment and analytical skills.
• Effective and efficient time management skills.
• Detail oriented, organized, and thorough.
• Proven record of providing excellent internal and external customer service.
• Excellent oral and written communications skills, including presentation skills.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 144,755.00 - $170,300.00

Equal Opportunity Employer

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

About Cushman & Wakefield

INCO: “Cushman & Wakefield”

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture.

For additional information, visit www.cushmanwakefield.com