Director, Operations | Advisor Transitions Management

Raymond James Financial, Inc.; Saint Petersburg (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Raymond James Financial, Inc. in Saint Petersburg seeks an Operations Professional for Transitions Management.

You will lead diverse teams from entry level to senior leadership, build strong internal partnerships, and drive continuous improvements to support the advisor experience. The role centers on training, onboarding, performance management for 80–100 associates and contractors, and developing operating plans.

Qualifications

• Experience leading organizational change and adoption of initiatives.
• Strong talent development and succession planning.
• Proven strategic thinking to improve advisor/associate experiences.

Responsibilities

• Foster collaboration across Transitions Management and Raymond James stakeholders.
• Develop relationships with PCG recruiting, supervision and channel leadership; Core Operations, Marketing, Registrations, Risk.
• Lead diverse teams from entry level to senior leadership.
• Drive operational improvements in key functions.
• Oversee training, onboarding, and performance management for contract workforce.
• Support morale for 80-100 associates and contractors, promoting accountability.
• Develop and deliver operational plans, anticipating issues and opportunities.
• Represent Transitions Management at advisor events and within Raymond James.
• Identify capabilities needed, gap analysis, and program development; mentor others.

Skills

Lead organizational change

Talent development & succession

Leadership of leaders

Onboarding lifecycle knowledge

Risk balance & efficiency

Client collaboration

Process improvement

Enterprise-wide programs

Strategic thinking

Job description

Responsibilities :

• Contribute to a culture of collaboration and teamwork across Transitions Management.

• Develop and build relationships with key internal stakeholders, specifically PCG recruiting, supervision and channel leadership, Core Operations, Marketing, Registrations, Risk, and more!

• Lead a diverse array of team members spanning entry level to a high-functioning leadership team.

• Drive and support continuous operational improvements in key functions.

• Manage the strategy for a robust contract workforce including overseeing training, onboarding and performance management.

• Contribute to overall workplace morale for 80-100 associates and contractors, helping contribute to a culture of accountability and recognition.

• Support the overall Transitions Management strategy by developing and delivering operational plans and outcomes, anticipating complex issues, challenges and opportunities.

• Represent and communicate the work of Transitions Management across Raymond James and in prospective and existing advisor events.

• Identify the capabilities needed to meet the current and emerging business needs of Transitions Management. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organization through mentoring and other informal methods.

Skills :

• Demonstrated ability to lead organizational change and drive adoption of new initiatives

• Strong talent development and succession planning experience with a track record of developing high-performing leaders

• Leadership experience leading leaders and leading individual contributors

• Deep understanding of the financial professional onboarding lifecycle, including licensing, compliance, and operational readiness

• Commitment to delivering a best-in-class advisor experience while balancing risk, scale and operational efficiency

• Comfort and confidence in collaboration with clients and client-facing departments within Raymond James

• Strong process improvement experiences driving cross-functional operational improvements within budget

• Experience leading enterprise-wide programs and technology-enabled transformation initiatives

• Proven strategic thinking to envision roles and functions to improve advisor and associate experiences

Licenses/Certifications:

• SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied.

• Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.

• Series 7, Series 24 or 9/10, preferred .