Director, Operations

Jobtailor; United States; On-site; USD 180,000 - 250,000; Full time

Job summary

Jobtailor is seeking an experienced senior leader to oversee specialty pharmacy operations within a health system network. The role focuses on P&L ownership, cross-functional leadership, and driving growth initiatives while improving patient care and operational efficiency.

The candidate will manage hospital and clinic relationships, build strategic plans, and mentor a high-performing team across multiple sites, with emphasis on data-driven decision-making and KPI attainment.

Qualifications

• Bachelor’s Degree or 7+ years leading large, diverse teams.
• PharmD or licensed pharmacist preferred but not required.
• Strong leadership and coaching skills.
• Data-driven with experience in financial targets and KPIs.

Responsibilities

• Provide integrated support across providers, clinical staff, hospital administration, pharmacy, vendors, and the outpatient specialty pharmacy program continuum of care.
• Ensure specialty pharmacy delivers exceptional patient care.
• Identify growth opportunities and build cost-benefit analyses to determine viability.
• Oversee day-to-day operations with hospital partners and overall financial performance within assigned health system partners.
• Provide day-to-day oversight and performance management of pharmacy patient liaisons across multiple specialties.
• Lead site operations and oversee in-clinic pharmacy liaison teams.
• Conduct opportunity analyses, pitch initiatives to health system executives, and develop resourcing plans.
• Own P&L and meet financial, operational, patient outcome, and satisfaction targets.
• Develop and execute account management plans for health system partners.
• Work cross-functionally to optimize processes and drive operational improvements.
• Manage relationships with clinic, pharmacy, and executive stakeholders up to Vice President level.
• Coach and develop teams and build a ready-now talent pipeline.
• Host onsite social events to build camaraderie and culture.
• Provide performance updates to the executive team
• Lead strategic and operating initiatives supporting specialty pharmacy program growth
• Identify trends, resolve problems, and develop new processes to improve pharmacy integration with prescribing clinics
• Advise hospital partner executive teams on specialty pharmacy program growth
• Build analyses and materials for innovative growth initiatives
• Take growth initiatives from inception to operational viability while ensuring measurable growth and profitability
• Facilitate communication between pharmacy, pharmacy liaisons, Shields PSC, and hospital clinical areas
• Collaborate with pharmacy teams on workflow, quality, and operational improvement initiatives
• Manage and update relevant data using database applications
• Maintain job knowledge through educational opportunities, professional publications, networks, and professional organizations

Skills

P&L Ownership

Team Leadership

Financial Analysis

Process Improvement

Stakeholder Management

Analytical Decision-Making

Strategic Communication

Education

Bachelor’s Degree

Doctor of Pharmacy (PharmD)

Licensed Pharmacist

Comparable Clinical Credential (RN, MD)

Tools

Microsoft Office

Excel

PowerPoint

Database Applications

Web-Based Platforms

Job description

• Provide integrated support across providers, clinical staff, hospital administration, pharmacy, vendors, and the outpatient specialty pharmacy program continuum of care
• Ensure specialty pharmacy delivers exceptional patient care
• Identify growth opportunities and build cost-benefit analyses to determine viability
• Oversee day-to-day operations with hospital partners and overall financial performance within assigned health system partners
• Provide day-to-day oversight and performance management of pharmacy patient liaisons across multiple specialties
• Lead site operations and oversee in-clinic pharmacy liaison teams
• Conduct opportunity analyses, pitch initiatives to health system executives, and develop resourcing plans
• Own P&L and meet financial, operational, patient outcome, and satisfaction targets
• Develop and execute account management plans for health system partners
• Work cross-functionally to optimize processes and drive operational improvements
• Manage relationships with clinic, pharmacy, and executive stakeholders up to Vice President level
• Coach and develop teams and build a ready-now talent pipeline
• Host onsite social events to build camaraderie and culture
• Provide performance updates to the executive team
• Lead strategic and operating initiatives supporting specialty pharmacy program growth
• Identify trends, resolve problems, and develop new processes to improve pharmacy integration with prescribing clinics
• Advise hospital partner executive teams on specialty pharmacy program growth
• Build analyses and materials for innovative growth initiatives
• Take growth initiatives from inception to operational viability while ensuring measurable growth and profitability
• Facilitate communication between pharmacy, pharmacy liaisons, Shields PSC, and hospital clinical areas
• Collaborate with pharmacy teams on workflow, quality, and operational improvement initiatives
• Manage and update relevant data using database applications
• Maintain job knowledge through educational opportunities, professional publications, networks, and professional organizations

Requirements

• Bachelor’s Degree, or a minimum of 7+ years of relevant work experience and demonstrated success leading large, diverse teams
• Doctor of Pharmacy (PharmD) or BS in Pharmacy and licensed Pharmacist, or comparable clinical credential (e.g., RN, MD) preferred but not required
• Demonstrated interest and success leading and developing high-performing teams
• Genuine interest in coaching, developing, and growing talented individuals into future leaders
• Entrepreneurial attitude and willingness to work alongside the team
• Analytically oriented; makes and defends decisions based on data
• Interest in P&L ownership, large team leadership, financial targets, and operational KPIs
• Strong attention to detail, technology proficiency, and strategic communication
• Experience in process development, process mapping, process improvement, hospital, or pharmacy operations preferred
• Experience presenting operating results to management, senior executives, or Board of Directors settings highly preferred
• Strong Excel and PowerPoint skills, including financial modeling and data visualization
• Ability to operate with limited direct oversight
• Ability to build collaborative relationships across diverse stakeholders
• Solid computer skills required, including Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint), internet, and web-based platforms
• Data entry and computer skills will be evaluated during pre-employment assessment

Core Competencies

Demonstrates expertise in specialty pharmacy operations, financial management, and team leadership, with a strong focus on patient care and operational improvement. Proven ability to analyze data for decision-making and develop strategic initiatives that drive growth and enhance collaboration across healthcare stakeholders.

Highest-signal resume keywords

• P&L Ownership
• Team Leadership
• Financial Analysis
• Process Improvement
• Stakeholder Management

Hard Skills

• Financial Modeling
• Data Visualization
• Process Development
• Process Mapping
• Analytical Decision-Making

Soft Skills

• Coaching
• Collaboration
• Attention to Detail
• Strategic Communication
• Entrepreneurial Attitude

Certifications & Qualifications

• Doctor of Pharmacy (PharmD)
• Licensed Pharmacist
• Comparable Clinical Credential (e.g., RN, MD)

Industry Keywords

• Specialty Pharmacy
• Healthcare Operations
• Patient Care
• Financial Targets
• Operational KPIs

Tools & Technologies

• Microsoft Office
• Excel
• PowerPoint
• Database Applications
• Web-Based Platforms