Director Operations

Reach Recruiting; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Quarterly restaurant spendingAllowance

Cell phone stipend

Uniform allowance

Complimentary daily shift meals

Relocation assistance

Job summary

Reach Recruiting is seeking an experienced operations leader to drive a large-scale catering operation. You will oversee a management team of six and 80+ staff, guiding off-premise logistics, events, and full-service execution with hands-on leadership.

The ideal candidate combines strong financial acumen with a track record of scaling systems, driving profitability, and building high-performing teams in fast-paced hospitality environments.

Qualifications

• Proven leadership experience managing high-volume catering operations.
• Experience overseeing off-premise catering, large-scale events, and drop-offs.
• 3+ years of FOH/BOH management in a high-volume environment.
• Strong track record developing managers and driving accountability.
• Expertise in banquet operations, food and beverage service, labor management and cost controls.
• Experience managing budgets, logistics, equipment and fleet operations.
• Ability to develop scalable systems and streamline processes.
• Strong financial acumen and hands-on leadership.

Responsibilities

• Lead and develop a large-scale catering operation, overseeing a management team of six and 80+ employees while driving continued growth.
• Oversee all catering execution, including off-premise logistics, large-scale events, and full-service operations, maintaining hands-on leadership at major events.
• Manage operational budgets, labor, fleet, equipment, and facilities while driving profitability and efficiency.
• Develop scalable systems, monitor KPIs, partner with Sales on BEO execution, and foster a culture of accountability and service excellence.

Skills

Leadership experience

High-volume catering

Budget management

Team development

Operational oversight

Cost controls

Strategic thinking

Job description

• Quarterly restaurant spending allowance.
• Cell phone stipend.
• Uniform/apparel allowance.
• Complimentary daily shift meals.
• Relocation assistance

Key Responsibilities

• Lead and develop a large-scale catering operation, overseeing a management team of six and 80+ employees while driving continued growth.
• Oversee all catering execution, including off-premise logistics, large-scale events, and full-service operations, maintaining hands‑on leadership at major events.
• Manage operational budgets, labor, fleet, equipment, and facilities while driving profitability and efficiency.
• Develop scalable systems, monitor KPIs, partner with Sales on BEO execution, and foster a culture of accountability and service excellence.

Requirements & Qualifications

• Proven leadership experience managing high-volume catering operations with $7M+ in annual revenue.
• Extensive experience overseeing off-premise catering, large-scale drop‑offs, and full-service events.
• Minimum of 3 years of FOH and/or BOH management experience in a high-volume environment.
• Demonstrated success leading large teams, developing managers, and driving accountability.
• Strong understanding of banquet operations, food and beverage service, labor management, and cost controls.
• Experience managing operational budgets, logistics, equipment, and fleet operations.
• Proven ability to develop scalable systems, streamline processes, and support business growth.
• Strong financial acumen, strategic thinking, and hands‑on leadership capabilities.
• Current ServSafe certification.

Ideal Candidate Profile: A hands‑on, strategic operations leader who combines strong business acumen with exceptional hospitality instincts. Someone who leads with integrity, humility, and accountability, thrives in a fast‑paced environment, and knows how to build teams and systems that support sustainable growth.