Director, Operations

Socket.dev; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

WVUH West Virginia University Hospitals seeks an experienced operations leader to oversee the planning, development, and implementation of programs that align with WVU Medicine standards.

The role focuses on ensuring policy compliance, quality, service levels, and effective cross‑functional collaboration with executives, physicians, and staff. Periodic regional travel is possible in this leadership capacity.

Qualifications

• Bachelor’s degree with 5 years of leadership experience in healthcare or consulting.
• Master’s degree with 3 years of leadership experience in healthcare or consulting.

Responsibilities

• Directs operations of assigned areas.
• Develops and administers the organization’s process improvement program.

Skills

Leadership

Written and verbal communication

Education

Bachelor’s Degree in Business, Healthcare administration, Project Management, Mathematics, Statistics, Computer Science, or related field

Master’s Degree in Business, Healthcare administration, Project Management, Mathematics, Statistics, Computer Science, or related field

Job description

Responsible for operations support, project development, planning, and implementation of new and expanded programs in support of WVU Medicine Responsible for strategic planning, program development, ensuring policies, protocols, service levels, safety, compliance, and quality meet and exceed established hospital operations standards established by WVU Medicine.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE:

• 1. Bachelor’s Degree in Business, Healthcare administration, Project Management, Mathematics, Statistics, Computer Science, or related field AND Five (5) years of experience in healthcare provider or consultant setting with demonstrated leadership of project management, operations, healthcare planning, data analysis, and process improvement OR;
• Master’s Degree in Business, Healthcare administration, Project Management, Mathematics, Statistics, Computer Science, or related field AND Three (3) years of experience in healthcare provider or consultant setting with demonstrated leadership of project management, operations, healthcare planning, data analysis, and process improvement.

PREFERRED QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1. Master’s Degree in Business, Healthcare Administration, Project Management, Mathematics, Statistics, Computer Science or Related field.

EXPERIENCE:

• 1. Experience in a healthcare setting.
• 2. Experience in a large multi-specialty or single-specialty physician group practice, a vertically integrated health system, or multi-site physician practice.

CORE DUTIES AND RESPONSIBILITIES

• 1. Directly manages the operations of assigned areas.
• 2. Responsible for the development, implementation, and administration of the organizations process improvement program including but not limited to defining and developing the overall program objectives, scope and work plan.
• 3. Assists in achieving operating and financial objectives, supporting quality of service initiatives, adapting to economic, technological, and regulatory changes, and responding effectively to patient, physician, employee and organizational needs.
• 4. Ensures that all Hospital activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.
• 5. Supports the development and installation of procedures and controls to promote communication and adequate information flow within the Hospital.
• 6. Plans, organizes, and controls multiple responsibilities and cross-functional resources and ensure that the most appropriate resources are assigned to projects.
• 7. Provides project management coordination and support for projects and their activities including but not limited to determining the plan schedule of deadlines and project completion, developing action plans, and coordinates the implementation and completion in collaboration with appropriate internal and external parties.
• 8. Responsible for effective communication and regular reports of project status including and not limited to independently representing executives in planning, operational meetings, activities and decisions.
• 9. Assists in meeting regulatory guidelines, licensure requirements, and in achieving quality improvement objectives.
• 10. Participates in information technology development to allow feedback regarding performance measurement and resource utilization. Assures proper analyst of data occurs to identify patterns and trends, and ensures reporting of the ongoing results of quality review to appropriate responsible parties.
• 11. Recommends and implements new policies, procedures, and strategies to streamline workflow and ensures stakeholder and meeting objectives are met.
• 12. Collaborates with the organizational leadership to integrate service functions with WVU Medicine.
• 13. Creates/facilitates process design changes by integrating new systems/processes with existing.
• 14. Provides training and consultative support to others regarding process improvement initiatives.
• 15. Participates on committees, special projects and other duties as assigned.

PHYSICAL REQUIREMENTS

• 1. Office work which includes sitting for extended periods of time.

WORKING ENVIRONMENT

• 1. Office work which includes sitting for extended periods of time.
• 2. Periodic travel throughout the region.

SKILLS AND ABILITIES

• 1. Ability to apply leadership skills to a variety of situations.
• 2. Excellent written and communication skills.

Additional Job Description

• Scheduled Weekly Hours: 40
• Shift:
• Exempt/Non-Exempt: United States of America (Exempt)
• Company: WVUH West Virginia University Hospitals
• Cost Center: 4500 WVUH CH Pediatrics Admin
• Address: 1 Medical Center DriveMorgantownWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.