Director, Operations

Northwell Health; Town of North Hempstead (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Northwell Health seeks an Operations leader to direct materials management, service contracts, building management, and end-user interface for the Center. You will develop warehousing and receiving logistics processes and oversee related facilities operations.

The role requires 8–12 years of relevant experience and 7+ years in leadership, with a focus on customer service. Strong collaboration with clinical and administrative teams is essential for success.

Qualifications

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 8-12 years of relevant experience and 7+ years of leadership / management experience, required.
• Very strong customer service and hospitality experience preferred.

Responsibilities

• Leads an Operations group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
• Develops and articulates a short-term strategic vision for areas of responsibility.
• Maintains knowledge of service contracts to develop standardization and cost-saving strategies; analyzes material costs and suggests savings to Corporate Procurement.
• Identifies inventory levels; sets par levels and oversees timely maintenance.
• Oversees warehousing and receiving logistics processes (loading dock, mailroom, storage) and parking/valet services for the Center.
• Interfaces with physicians, administrative and support staff to address operational concerns for the Center.
• Develops and monitors operating goals, objectives and budget; reports performance and actions.
• Participates in new construction projects related to operational issues; enhances patient and employee satisfaction.
• Maintains productive relationships across departments and vendors to optimize materials management.
• Manages direct and indirect reports, and oversees hiring and development.
• Ensures compliance with government and agency regulations.

Skills

Leadership / Management

Customer service / Hospitality

Education

Bachelor's degree or equivalent

Job description

Job Description

Directs, plans, and organizes the staff and operations related to materials management, service contracts, building management and end-user interface for the Center. Develops, implements and oversees warehousing and receiving logistics processes for the Center.

Job Responsibility

• Leads an Operations group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
• Develops and articulates a short-term strategic vision for areas of responsibility.
• Maintains comprehensive knowledge of service contracts to in order to develop strategies of standardization and cost savings; analyzes material costs and offers cost-saving solutions to Corporate Procurement.
• Identifies appropriate equipment/supply inventory levels; establishes par levels and oversees processes to ensure timely maintenance.
• Develops, implements and oversees warehousing and receiving logistics processes (i.e., loading dock, mailroom, and storage areas) and oversees parking and valet services for the Center.
• Functions as end-user interface for physicians, administrative and support personnel to assure operational concerns with the Center are continuously identified and addressed.
• Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action.
• Participates in new construction projects at the Center related to operational issues; develops and implements operations-related programs to enhance patient and employee satisfaction.
• Develops and maintains productive inter/intra departmental clinical, administrative and vendor work relationships to optimize materials management operations.
• Selects, develops, manages and evaluates direct reports; oversees the selection, development, management and evaluation of indirect reports.
• Oversees compliance with government and agency regulations.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 8-12 years of relevant experience and 7+ years of leadership / management experience, required.
• Very strong customer service and hospitality experience preferred.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).