Director - Operations

CSS; Suwanee (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

CSS in Suwanee, GA seeks a Director – Operations to lead all operational functions for a large location. You will provide strategic leadership to meet performance, service, productivity, and quality objectives while partnering with Supply Chain and other business units to drive continuous improvement.

You will guide hiring and staff development, lead a team to achieve targets, and drive customer excellence plans.

Qualifications

• Experience applying LEAN in distribution/warehouse settings.
• Ability to work with senior management and regional teams.
• Strong analytical, decision-making, and problem-solving skills.
• Experience with data analytics and performance metrics.

Responsibilities

• Improve operational efficiency and productivity.
• Guide hiring, development of talent, and staff management.
• Lead teams to meet objectives and customer-excellence plans.
• Drive LEAN initiatives to improve efficiency, productivity, and quality.
• Provide strategic and tactical leadership to achieve goals.
• Develop annual business plans and identify key priorities.
• Implement and communicate operational strategies aligned with business plans.
• Ensure compliance with SOPs, audits, and quality controls.
• Partner with inventory leaders to meet region inventory needs.
• Set and monitor operating budgets.
• Support business continuity and recovery planning.
• Ensure policies and procedures fit the business.

Skills

LEAN methodologies

Strategic thinking

Data analytics

Leadership

Education

Bachelor's degree preferred

High School degree or equivalent

Job description

As the Director – Operations, you will be responsible for the performance of all operational functions of a large, complex location, or multiple remote locations. You will provide strategic leadership to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will partner with leaders across Supply Chain, Operations, and all business units to drive continuous improvement.

Responsibilities

• Manages operations with an objective to improve operational efficiency and increase productivity.
• Provide guidance on hiring, developing talent, and managing staff.
• Leads a team to ensure objectives are met, including driving customer excellence plans, setting and managing performance targets, and employee performance management.
• Drives LEAN methodologies to improve efficiency, productivity, and quality.
• Provides strategic and tactical leadership to achieve corporate goals.
• Develops annual business plans and identifies key activities and priorities.
• Implements and communicates operational strategies and solutions consistent with business plans.
• Ensures compliance with standard operating procedures, policies, internal audit control, Sarbanes-Oxley controls, and business management quality system planning.
• Partners with inventory leaders to ensure region inventory needs and goals are met.
• Sets and monitors operational budgets.
• Provides guidance to ensure business continuity and recovery plans are met.
• Ensures operational policies and procedures are appropriate to business.

Qualifications

• High School Degree or equivalent required; Bachelors’ preferred
• 7-10 years of operation leadership experience in distribution center facilities
• 5+ year’s managing varied organizations development projects and programs
• 3+ years' managing varied organizations development projects and programsLEAN yellow belt certification
• Ability to execute a LEAN mentality in a distribution/warehouse environment
• Business and management principles, including strategic planning and resource allocation
• Strategic thinking skills and ability to work with senior management and regional teams
• Ability to identify external resources, develop, and manage relationships with vendors and other external and internal service providers
• Strong interpersonal and communication skills
• Strong decision making, analytical, and problem-solving skills.
• Working knowledge of data analytics and performance and operation metrics
• Ability to travel 25% - 50%