Director, Operations

Axia Women's Health; New Jersey; Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) matching

Generous PTO

Multiple medical insurance plans

Axia-paid life insurance

Short/long term disability

Counseling for colleagues and family

Great Works Perks Program discounts

Job summary

Axia Women's Health is seeking a Director of Operations to oversee group care centers in Northern New Jersey. This leadership role drives revenue growth, partners with physician leadership and support departments, and ensures care centers deliver excellent care efficiently while fostering a great work environment.

The Director works with the CMO and VP, exhibits strategic vision, manages multi-site P&L, and addresses sensitive issues with sound judgement, independence, and initiative.

Qualifications

• Bachelor’s degree required; Master’s in Health Administration (MHA) or Business Administration (MBA) preferred.
• Minimum of 5 years’ leadership experience in healthcare operations or multisite practice management.

Responsibilities

• Evaluate and manage performance of care center managers/administrators.
• Identify and implement best practices across all care centers.
• Build strong relationships with support teams to enhance operational effectiveness.
• Provide leadership and accountability for care center operations and staff.
• Monitor patient satisfaction and initiate service improvements as needed.
• Supervise office managers/administrators and related staff.
• Stay current on industry trends and regulatory requirements (OSHA, HIPAA, CLIA).
• Assist in developing annual care center budgets.
• Support expense management through group purchasing programs.
• Monitor productivity and financial performance; lead corrective action as needed.
• Identify staffing and infrastructure needs; review capital requests.
• Support onboarding of new practices and capital equipment planning.
• Design and support orientation for new physician practices.
• Streamline referrals to ancillary services and optimize workflows.
• Collaborate with managers on operational and staffing challenges.
• Report on performance of ancillary services and identify root causes for changes.
• Provide training and mentoring for care center management.
• Support leadership growth and professional development.
• Ensure effective communication and timely responses (within 24–48 hours).
• Lead creation and execution of action plans as needed.

Skills

Leadership

Communication

Business development

Microsoft Office

Education

Bachelor’s degree

MHA or MBA preferred

Tools

Microsoft Office Suite

Job description

Description

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

Job Details

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

The Director of Operations is responsible for the oversight of group care centers in the assigned regional area (Northern New Jersey). This role provides strategic leadership and drives revenue growth of assigned Care Centers. The Director works in collaboration with Physician leadership and support departments to ensure Care Centers deliver excellent care efficiently while creating a great work environment for the team. This role requires a high degree of leadership skills, independence, initiative, sound judgement, multi-site profit and loss management, and follow through on a wide range of sensitive and complex issues. The Director will work both remotely and support centers to support both non-clinical and clinical operations in collaboration with the CMO and VP.

Essential Functions

Care Center Operations

• Evaluate and manage performance of care center managers/administrators.
• Identify and implement best practices across all care centers.
• Build strong relationships with support teams to enhance operational effectiveness.
• Provide leadership and accountability for care center operations and staff.
• Monitor patient satisfaction and initiate service improvements as needed.
• Supervise office managers/administrators and related staff.
• Stay current on industry trends and regulatory requirements (OSHA, HIPAA, CLIA).
• Assist in developing annual care center budgets.
• Support expense management through group purchasing programs.
• Monitor productivity and financial performance; lead corrective action as needed.
• Identify staffing and infrastructure needs; review capital requests.
• Support onboarding of new practices and capital equipment planning.

Ancillary Services & Referral Streams

• Design and support orientation for new physician practices.
• Streamline referrals to ancillary services and optimize workflows.
• Collaborate with managers on operational and staffing challenges.
• Report on performance of ancillary services and identify root causes for changes.

Staff Development

• Provide training and mentoring for care center management.
• Support leadership growth and professional development.
• Ensure effective communication and timely responses (within 24–48 hours).
• Lead creation and execution of action plans as needed.

Supervisory Responsibilities

• Directly supervises care center managers/administrators in the assigned region.

Skills

• Excellent interpersonal and communication skills (verbal and written).
• Strong relationship-building across departments and external partners.
• Proven ability in business development and revenue growth.
• Proficient in Microsoft Office Suite.

Education and Experience

• Bachelor’s degree required; Master’s in Health Administration (MHA) or Business Administration (MBA) preferred.
• Minimum of 5 years’ leadership experience in healthcare operations or multisite practice management.

Pay or shift range: $130k to $170k

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.