Director, Operations

AMETEK Inc.; Fort Mill (SC); Hybrid; USD 150,000 - 230,000; Full time

Job summary

SkyBitz Petro Logistics is seeking a Director of Operations to lead end-to-end Petro Logistics activities, including planning, procurement, inventory control, and fulfillment. You will build and guide a high-performing team, establish priorities aligned with customer requirements and revenue goals, and drive continuous improvement across operations.

This role demands strong leadership, business acumen, and analytical capability to optimize service levels, working capital, and profitability in a

Responsibilities

• Lead Petro Logistics operations including planning, procurement, fulfillment, inventory, shipping/receiving, and production coordination.
• Lead and develop a team for orders, procurement, inventory, shipping/receiving, and production support.
• Establish operational priorities that support customer requirements, revenue objectives, and business goals.
• Develop and execute operational strategies that improve customer service, efficiency, inventory, and working capital.
• Promote a culture of accountability, ownership, teamwork, and continuous improvement.
• Own Petro revenue forecasting based on shipments, open orders, and customer schedules.
• Maintain forecasting tools and reporting aligned with company expectations.
• Provide visibility and recommendations to support revenue attainment and commitments.
• Partner with Sales, Finance, Customer Support, and Leadership to identify risks and opportunities.
• Manage inventory levels to meet demand while achieving working capital objectives.
• Lead replenishment planning and procurement to maintain continuity of supply.
• Approve purchase orders within authorization limits and ensure policy compliance.
• Oversee physical counts, cycle counts, adjustments, and reconciliation.
• Develop and manage supplier relationships to meet quality, delivery, service, and cost goals.
• Drive inventory optimization to improve material availability and reduce excess stock.
• Direct execution of activities to meet shipment, fulfillment, and revenue targets.
• Coordinate shipping schedules based on customer needs and capacity.
• Oversee order processing, fulfillment, shipping, receiving, and reverse logistics.
• Manage RMA processes and timely resolution of returns.
• Support field service and installation to meet commitments.
• Collaborate with Customer Support, Sales, Billing, Product Management, and Engineering to ensure satisfaction.
• Support monthly service fee billing through analysis and reconciliation of devices.
• Provide operational files and system data for billing.
• Resolve billing reconciliation issues and maintain data accuracy.
• Partner with Finance and Billing to ensure recurring revenue is accurate.
• Support device warranty administration and related processes.
• Lead facility management including maintenance, repairs, utilities, cleaning, pest control, waste, and site operations.
• Serve as primary operational contact for facility-related issues.
• Manage Environmental Health & Safety programs and compliance.
• Maintain emergency preparedness and site inspections.
• Coordinate relationships with external service providers.
• Develop and maintain KPIs for shipments, revenue, inventory, working capital, fulfillment, supplier and customer service levels.
• Lead regular operations reviews focused on performance and improvement.

Job description

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We are seeking a Director, Operations responsible for leading and executing operational activities for the SkyBitz Petro Logistics business. This role has accountability for planning, procurement, inventorymanagement, order fulfillment, production coordination, shipping and receiving, RMA management, customer billing support, supplier management, facility operations, environmental health and safety, and continuous improvement initiatives.

The Director, Operations will lead the operational team and ensure execution of business objectives related to revenue growth, customer satisfaction, working capital management, operational excellence, and profitable business expansion.

The ideal candidate will have demonstrated success leading operations in a low-volume, high-mix, customer-facing environment where forecasting accuracy, inventory management, order fulfillment, billing support, and cross-functional collaboration are critical to business performance. This role requires strong leadership capabilities, business acumen, analytical skills, and a commitment to continuous improvement.

Key Responsibilities:

• Lead all Petro Logistics operational activities, including planning, procurement, fulfillment, inventory management, shipping and receiving, RMA, and production coordination.
• Lead and develop a team responsible for customer orders, procurement, inventory control, shipping and receiving, production support, and related operational activities.
• Establish operational priorities that support customer requirements, revenue objectives, and business goals.
• Develop and execute operational strategies that improve customer service, operational efficiency, inventory performance, and working capital utilization.
• Promote a culture of accountability, ownership, teamwork, and continuous improvement.

Revenue Planning & Forecasting

• Own Petro revenue forecasting processes based on shipments, open orders, customer schedules, and business opportunities.
• Maintain forecasting tools and reporting processes, ensuring alignment with company reporting and financial expectations.
• Provide operational visibility and recommendations to support revenue attainment and customer commitments.
• Partner with Sales, Finance, Customer Support, and Business Leadership to identify risks and opportunities impacting forecast performance.

Inventory, Supply Chain & Procurement

• Manage inventory levels to support customer demand while achieving working capital objectives.
• Lead replenishment planning and procurement activities required to maintain continuity of supply.
• Approve purchase orders within established authorization limits and ensure compliance with company policies.
• Oversee physical inventory counts, cycle count programs, inventory adjustments, and inventory reconciliation activities.
• Develop and manage supplier relationships to ensure quality, delivery, service, and cost objectives are achieved.
• Drive inventory optimization initiatives that improve material availability while reducing excess inventory and slow-moving stock.

Customer Fulfillment & Operational Execution

• Direct execution of all activities required to meet shipment, fulfillment, and revenue targets.
• Coordinate shipping schedules based on customer requirements, inventory availability, operational capacity, and truck availability.
• Oversee customer order processing, fulfillment execution, shipping, receiving, and reverse logistics activities.
• Manage RMA processes and ensure timely resolution of customer product returns and operational issues.
• Support field service and installation activities as required to meet customer commitments.
• Collaborate closely with Customer Support, Sales, Billing, Product Management, and Engineering teams to ensure customer satisfaction and business success.

Monthly Service Fee Billing Support

• Support monthly service fee billing through detailed analysis and reconciliation of active, inactive, enrolled, and billable devices.
• Provide operational files and system data required to support monthly billing activities.
• Resolve customer-specific billing reconciliation issues and maintain data accuracy across systems.
• Partner with Finance and Billing teams to ensure recurring revenue billing is accurate and complete.
• Support device warranty administration and associated operational processes.

Facility Management, Safety & Compliance

• Lead facility management activities including maintenance, repairs, landlord coordination, utilities, cleaning services, pest control, waste management, and related site operations.
• Serve as primary operational contact for facility-related issues and business continuity concerns.
• Manage Environmental Health & Safety programs and maintain compliance with company policies and regulatory requirements.
• Maintain emergency preparedness programs, safety procedures, site inspections, and related compliance activities.
• Coordinate relationships with external service providers supporting facility and operational requirements.
• Develop and maintain KPIs that provide actionable insight into shipments, revenue performance, inventory, working capital, fulfillment performance, supplier performance, and customer service levels.
• Lead regular operations reviews focused on business performance, customer commitments, inventory management, quality, and process improvement.