Director, Office Services

SupportFinity™; New York (NY); On-site; USD 120,000 - 164,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plans

Paid leave programs

Job summary

SupportFinity™ is seeking an experienced facilities manager for its New York City operations. This role involves managing the operations of six office locations, ensuring high service levels, and overseeing facilities management staff.

The ideal candidate will have ten years of experience in corporate environments, strong knowledge of HVAC systems, and be proficient in operational support. The position offers a competitive salary and bonus opportunities as well as a variety of benefits.

Qualifications

• Ten years’ experience in a high‑volume corporate environment.
• Fluency in Word, Excel, and Outlook.
• Ability to exercise independent judgment.

Responsibilities

• Manage day-to-day operations in New York City locations.
• Oversee maintenance and facilities management staff.
• Collaborate with senior management on initiatives.

Skills

Operational support

HVAC systems knowledge

Project leadership

Interpersonal skills

Tools

Maximo software

Microsoft Suite

CADD

Job description

Summary

Overall responsibility for the management of six New York City office locations which incorporate corporate offices in excess of seven hundred thousand square feet. Ensure efficient operation of, and superior service levels for building operations and office staff. Establish budgets and monitor expenses to ensure they are appropriate and meet budgetary guidelines. Formulate policies and procedures to control expenses and maintain and improve services. Direct the response to requests for a wide variety of facility related services in a service‑oriented, cost‑effective manner. Manage all preventative maintenance, construction and capital improvement projects as required. Provide training and direction to Integrated Facilities Management staff and collaborate with the various vendors to address services related issues. Utilize Maximo software to adequately monitor work and compliance related matters; prepare documentation to support budget development and be fiscally responsible for the categories related to the operation. Manage Mail and Duplicating Services at various locations.

Responsibilities

• Responsible for managing the day‑to‑day operations at the various NYC/LIC locations which include building systems (HVAC, electrical, plumbing etc.)
• Oversee the Integrated Facilities Management staff and maintenance team to address customer and facilities related issues while focusing on providing consistent high touch service.
• Manage occupancy budgets for all NYC sites; provide as required expense budgets in support of capital projects; prepare monthly accruals for services in conjunction with Finance organization. Lead, plan, develop and prioritize projects by ensuring completion deadlines are met.
• Evaluate ELC staff performance, identify staff training requirements, execute annual personnel performance evaluations, counsel employees who develop work related concerns such as punctuality, absenteeism or any condition that interferes with fulfilling their work obligations.
• Lead a team to proactively address service‑related matters before they become major issues by performing weekly inspections with the IFM lead; perform risk related inspections with risk management service provider; address all concerns and create timelines for corrective action and followup. This requires regular site inspections and documentation of corrected measures and follow‑up by the team.
• Responsible for collaborating with senior management on confidential and sensitive initiatives from start to completion. This includes budget creation and monitoring; investigating cost saving measures and making recommendations to ensure timelines are met. Establish and maintain a strong working relationship with all landlord property management staff for all facility related matters such as internal and external building repairs and overall space appearance. Coordinate within ELC landlord related service matters which may impact our business.
• Responsible for all expenditures not covered under the IFM base service SOW regarding repairs and replacement/upgrading tenants equipment. Manage office relocations/move activity which includes liaising with HR Business Partners and department leaders. Execute pre‑move meetings, supervision of outside contractors (movers and related trades), resolve move related issues, review all move related invoices for approval and submittal.
• Responsible for reviewing and confirming all preventive maintenance schedules are being performed in accordance with the recommended specification i.e. HVAC inspections etc. Monitor HVAC and miscellaneous building systems for various locations.
• Responsibilities include responding to troubled calls, mitigating hot and cold complaints, managing BMS system and interfacing with building management to resolve problems. Recommend solutions for chronic areas of complaints. Communicate with Property Managers on a regular basis to ensure leasehold services are being performed to our standards.
• Respond to emergencies during normal business hours and after‑hour emergencies; depending on the type of after‑hour event, position is required to be on site during those events. Lead Mail & Distribution team (Mail, Duplicating Services) consisting of one Manager, one Supervisor and a support staff of 16 employees that services LIC, NYC and PA locations.
• Supervision: Must possess the ability to supervise approximately 20 employees, IFM personnel and various outside contractors as necessary.

Qualifications

• Ten years’ experience in a high‑volume multinational corporate environment; providing operational support for a wide variety of services.
• Position requires positive outlook and high energy level for very fast paced working environment. In addition to being resourceful and having excellent interpersonal and telephone skills, must be team oriented.
• Must be able to exercise independent judgment with respect to real or potential problems and proceed on own initiative to provide needed resolutions to challenges.
• Must be fluent in Word, Excel and Outlook, and have a knowledge of HVAC electrical and building management systems. Must read and understand floor plans and blueprints. Fluent in Microsoft Suite of Application, BMS systems, CADD and WISP (occupancy software) or equivalent allocation.

Pay Range

Anticipated base salary range for this position is $120,000.00 to $164,000.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program as well as participation in the share incentive plan. The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [e-mail].

Michigan Applicants

Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants

Philadelphia's Fair Chance Hiring Law.

Rhode Island Applicants

The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.