Director of Visitor Experience

National Gallery of Art; Washington (District of Columbia); Remote; USD 169.000 - 197.000; Vollzeit

Zusammenfassung

National Gallery of Art in Washington, DC seeks a Director of Visitor Experience to lead a large, frontline team and oversee visitor services across multiple channels. The role reports to the Deputy Chief Experience Officer and guides operations for millions of annual visitors, ensuring accessibility, safety, and service quality.

The Director will manage budgets, contracts, and partnerships, while translating feedback into practical improvements and strategic workforce planning.

Qualifikationen

• Leadership of a large visitor services team.

Aufgaben

• Direct visitor operations across onsite, telephone, email, and digital channels, including accessibility services and ticketing.
• Coordinate with institutional partners to improve service consistency, operational readiness, and accessibility.
• Translate visitor feedback into operating changes, training, and measurable improvements.
• Oversee budgets; manage purchases and contracts and adjust resources to changing priorities.
• Develop workforce models, succession plans, and talent strategies that align staffing resources with institutional goals.

Jobbeschreibung

• Department: Other Agencies and Independent Organizations
• Location: Washington, District of Columbia

We are the nation's art museum, home to a renowned collection of over 160,000 works of art from antiquity to today. Millions of people come through our doors each year—with even more online—making us one of the most visited art museums in the world. Located on the National Mall, admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Key Responsibilities

The National Gallery of Art serves the nation by welcoming all people to explore and experience art, creativity, and our shared humanity. The National Gallery develops the understanding of art through collecting and exhibiting in ways that reflect our nation and its histories; preserving our collections for future generations; and delivering compelling public programs and events, engaging digital experiences and groundbreaking scholarship.

This position is a critical, front-facing position tasked with leading and inspiring a diverse team of at least 35 staff and 250 volunteers in the delivery of first-in-class visitor services across the National Gallery's 25-acre campus. Reporting to the Deputy Chief Experience Officer, the incumbent serves as a key leader within an institution that welcomes up to four (4) million visitors annually.

The Director navigates a complex and often high-profile calendar of daily operations, public programs, special events, and official visits while ensuring that hospitality, service quality, safety, accessibility, and operational readiness remain central to decision-making.

Duties for this position include Direct visitor operations across onsite, telephone, email, and digital channels, including accessibility services, ticketing and registration, contact center services, and operational support for membership and public programs. Coordinate with institutional partners to improve service consistency, operational readiness, and accessibility.

Translate visitor feedback and audience research into operating changes, training, and measurable improvements; guide cross-departmental initiatives through implementation and handoff. Oversee budgets; manage purchases and contracts and adjust resources to changing priorities. Develop workforce models, succession plans, and talent strategies that align staffing resources with institutional goals.

Requirements & Education

This position does not have an education requirement.

The Federal Government offers a comprehensive benefits package. Please see Benefits at https://www.si.edu/OHR/benefits for a complete description. Flexible Spending Accounts - https://www.fsafeds.com/ Health Insurance - http://www.opm.gov/insure/health/index.asp Leave - http://www.opm.gov/oca/leave/index.asp Life Insurance - http://www.opm.gov/insure/life/index.asp Retirement Program - https://www.opm.gov/retirement-services/

Which agency is hiring for this position?

This position is with National Gallery of Art, Other Agencies and Independent Organizations.

What is the salary for this position?

The posted pay range is $169279 – $197200/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-16.

Who is eligible to apply?

This position is open under the 'Disability' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-11 · Not affiliated with or endorsed by OPM or USAJOBS.gov