Director of Audience, Insights, Research and Evaluation

National Gallery of Art; Washington (District of Columbia); Remote; USD 144,000 - 187,000; Full time

Job summary

The National Gallery of Art seeks a Director of Audience, Insights, Research, and Evaluation to lead audience research and evaluation efforts. The role reports to the Chief Experience Officer and drives strategic use of insights across institutional planning.

Responsibilities include developing long-range strategies, coordinating cross-departmental insights initiatives, and managing staff and external researchers to deliver evidence-based recommendations.

Qualifications

• This position does not have an education requirement.

Responsibilities

• Lead audience insights, research, and evaluation functions to understand gallery audiences and inform strategy.
• Develop long-range strategy and priorities for audience research and evaluation in alignment with institutional goals.
• Synthesize research, visitation, and market data into actionable recommendations for decisions.
• Oversee staffing, allocate resources, and manage contract personnel to deliver insights projects.

Job description

Director of Audience, Insights, Research and Evaluation

• Department: Other Agencies and Independent Organizations
• Location: Washington, District of Columbia

We are the nation's art museum, home to a renowned collection of over 160,000 works of art from antiquity to today. Millions of people come through our doors each year—with even more online—making us one of the most visited art museums in the world. Located on the National Mall, admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Key Responsibilities

The National Gallery of Art serves the nation by welcoming all people to explore and experience art, creativity, and our shared humanity. This position is located in the Department of Visitor Experience and Evaluation (DD-VE) and reports to the Chief Experience Officer.

The Director of Audience Insights, Research, and Evaluation leads the Gallery's audience, research and evaluation functions, ensuring that the Gallery develops a comprehensive understanding of its audiences and applies that knowledge to institutional strategy, decision-making, and continuous improvement. Duties for this position include.

Works closely with the Chief Experience Officer developing and establishing long-range strategy/priorities for audience research and evaluation ensuring alignment with institutional goals and emerging needs. Leads cross-departmental insights initiatives, develops external research partnerships, and advances responsible methods and professional exchange. Synthesizes research, visitation, and market data into recommendations for institutional decisions.

Prioritizes research requests and allocates staff capacity and funding according to institutional significance, audience impact, and available resources. Assigns work, evaluates performance, coaches staff, and oversees project-based contract personnel.

Requirements & Education

This position does not have an education requirement.

The Federal Government offers a comprehensive benefits package. Flexible Spending Accounts - https://www.fsafeds.com/ Health Insurance - http://www.opm.gov/insure/health/index.asp Leave - http://www.opm.gov/oca/leave/index.asp Life Insurance - http://www.opm.gov/insure/life/index.asp Retirement Program - https://www.opm.gov/retirement-services/

Which agency is hiring for this position?

This position is with National Gallery of Art, Other Agencies and Independent Organizations.

What is the salary for this position?

The posted pay range is $143913 – $187093/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-13.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-08 · Not affiliated with or endorsed by OPM or USAJOBS.gov